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Crowne Plaza St Louis Airport

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506 Reviews from our TripAdvisor Community

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Showing 498: English reviews
Gary, Indiana
Reviewed 16 January 2016

We visited the city specifically to go to Sweetie Pies Restaurant. That was a great experience. The hotel was not exactly what I expected. My husband and son were there about 2 years ago and raved about it. I guess the 2 year difference was a little less that their experience and my husband agreed.

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Helpful?
Thank 333rbm
Sam V, Front Office Manager at Crowne Plaza St Louis Airport, responded to this review

Thank you 333rbm for your review regarding your stay with us. We are so sorry that we were not able to meet up to your expectation on your last stay. I would like to discuss with on where we fell short. Our goal is to make all out guests happy and if we did not achieve that, we'd like to...

Washington DC, District of Columbia
Reviewed 14 January 2016

I've stayed at this hotel twice. The first impression when you walk in the door is the smell of chlorine. It is one of these old hotels that has a swimming pool in the huge open atrium, an old design from the 70's and it feels and smells dated. All the hotel restaurants are usually closed except for a TGIFridays...

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Helpful?
Thank TP2225
Sam V, Front Office Manager at Crowne Plaza St Louis Airport, responded to this review

Dear TP2225, I sincerely apologize for your experience during your stay. I'm so sorry about the chlorine smell. The amount of chlorine being dispensed to the pool is measured by a computer generated system ans is being monitored and checked twice a day and inspected by the county inspector. We have a log report for the pool and has always...

Montreal, United States
Reviewed 31 December 2015

We checked in and it was kinda quiet. Anyway I started talking to the desk clerk, she was sweet and gave us an upgrade. We got one of the corner rooms that I just love. It really is a beautiful property. I love to stay there.

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Helpful?
Thank Marry S
Sam V, Front Office Manager at Crowne Plaza St Louis Airport, responded to this review

Thank you Marry S for staying with us at Crowne Plaza Saint Louis Airport. Thank you also for sharing with us your review regarding your stay. We love hearing about the courtesy and professionalism of our staff and we will make sure she is commended for her service to you. We hope to be of service to you in the...

Reviewed 30 December 2015

The hotel is nice, the staff are nice, the room service food was good. However, the toilet in the room looked like it had been used by someone after the room had been cleaned by housekeeping. It looked to have been used several times. To top it off, the iron in the room did not work and the hair dryer...

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Helpful?
Thank Brian L
Sam V, Front Office Manager at Crowne Plaza St Louis Airport, responded to this review

Thank you Brian L for your notes regarding your recent stay. I sincerely apologize for the issues you experienced during your stay. This is not the culture we try to cultivate. We do our best to make all our guests happy. We have addressed these issues with the department concerned so that it won'y happen again. Please accept my most...

Sao Jose Dos Campos, SP
Reviewed 24 December 2015 via mobile

Very well located hotel, close to the airport. There is a TGI Fridays inside it, which is very convenient. Nice rooms, very clean. Staff is very nice too. The only 2 things I think they could improve: the wifi connection - which is free, but with problems to connect (not all available wifi connections would work, and the staff did...

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Helpful?
Thank ricarduarte2015
Sam V, Front Office Manager at Crowne Plaza St Louis Airport, responded to this review

Dear ricarduarte2015, Thank you for taking the time to give us your review during your stay with us at Crowne Plaza Saint Louis Airport. We are elated to be of service to you and that you find TGI Fridays convenient for you during your stay. We apologize for the challenge you had with our WiFi connection. We have plans to...

Marion, Illinois
Reviewed 23 December 2015 via mobile

Nice hotel.. Always clean. Quick efficient shuttle to and from airport. Parking safe and clean. Hotel is adjoining TGI Fridays... This hotel is always our first choice when flying out of Lambert International Airport!

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Helpful?
Thank Alecia S
Sam V, Front Office Manager at Crowne Plaza St Louis Airport, responded to this review

Thank you Alecia S for your review and for staying with us here at Crowne Plaza Saint Louis Airport. Thank you for your notes regarding the efficient shuttle service to and from the airport and we are glad that TGI Fridays suited your needs and preference. Thank you making us your first choice when flying out of Saint Louis. We...

Springfield, Missouri
Reviewed 16 December 2015 via mobile

I enjoyed that Tgi Fridays is inside this hotel, pricing is higher but it's OK. The hotel was clean comfortable and I live the indoor pool and glass elevators! The shuttle starts at 4am but got to airport in enough time for my 6am flight. Great place to stay before or after a flight!!

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Helpful?
Thank Will B
Sam V, Front Office Manager at Crowne Plaza St Louis Airport, responded to this review

Thank you Will B for staying with us at Crowne Plaza Saint Louis Airport. We are glad that our hotel and amenities suited your preference. We are happy that you enjoyed TGI Fridays also. We hope to welcome you back on your next visit.

Reviewed 15 December 2015 via mobile

My husband and I were on our way back to Minnesota when we found out they had over booked our flight. Southwest offered to put us up for the night at the Crown Plaza. The gentleman at the front desk was quick and friendly. The young man driving the shuttle was friendly and helpful. We had a nice dinner at...

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Helpful?
Thank Wendy M
Sam V, Front Office Manager at Crowne Plaza St Louis Airport, responded to this review

Dear Wendy M, Thank you for taking the time to give us your notes regarding your stay. We are glad that you found our front desk and shuttle driver friendly. We deeply apologized regarding the condition of the bathroom. We do our best to deliver excellent guest service and cleanliness is a big factor for us and all our guests....

Marion, Illinois
Reviewed 8 December 2015

Well appointed hotel close to the airport. Rooms were spacious, clean & comfy. Bed was nice & comfortable with crispy, clean linens. Front desk staff were extremely friendly & accommodating. They have a small restaurant inside but we didn't use it. There only for one night but TGIFs is conveniently attached to the front of the hotel. Had a great...

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Helpful?
Thank nzkiwis_12
Sam V, Front Office Manager at Crowne Plaza St Louis Airport, responded to this review

Dear nzkiwis_12, Thank you for taking the time to give us your review. Delivering the best guest experience is our top priority for all our guests and we love hearing how our staff are friendly and accommodating. We are happy that you had a great time at TGI Fridays. Thank you so much for staying with us at Crowne Plaza...

Kannapolis, North Carolina
Reviewed 30 November 2015

I recently stayed at the Crowne Plaza for one night before traveling into Illinois. I was drawn to it because it was near the airport, had received good reviews on this site, and was very reasonable in cost. I had a king room which was very large and comfortable. I especially liked the large bathroom. The room was very clean....

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Helpful?
Thank dniv67
Sam V, Front Office Manager at Crowne Plaza St Louis Airport, responded to this review

Thank you dniv67 for staying with us at Crowne Plaza Saint Louis Airport. Thank you also for taking the time to provide us with your review. We love to make our guests happy and we love hearing the friendliness of our staff, thank you so much for your appreciation. We are glad that you like our breakfast buffet and the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Tennis Court
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Crowne Plaza St. Louis Airport hotel offers a convenient lodging option, just one mile from Lambert-St. Louis International Airport. Business and leisure travelers alike can take advantage of complimentary round-trip airport shuttle service, which runs from 4 a.M. To midnight, and midnight to 1 a.M. Daily. Meals are made easy with on-site dining. This modern hotel features three dining options, including a full-service TGI Friday's; Clouds Restaurant, featuring a deluxe breakfast buffet; and The Atrium Bar, serving wine, beer and cocktails daily. After a long day of work or play, guests can relax in spacious accommodations, featuring plush seven-layer bedding, a flat-panel cable TV, high-speed wired and wireless Internet, and added bonuses like a soothing sleep kit. Top-notch services complete any stay. Guests can also enjoy chic amenities like a newly renovated health and fitness center, an indoor heated swimming pool, a concierge lounge and business center, and more. Situated minutes from STL Airport, Crowne Plaza St. Louis Airport is an ideal option for sightseeing, business travel, special events and more. Reserve a guest room at an exceptional rate today. ... more   less 

Additional Information about Crowne Plaza St Louis Airport

Address: 11228 Lone Eagle Drive, Bridgeton, Saint Louis, MO 63044
Region: United States > Missouri > Saint Louis > Bridgeton
Price Range: $153 - $261 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza St Louis Airport 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Crowne Plaza St Louis Airport Hotel Bridgeton
Crowne Plaza Bridgeton
Crowne Plaza Hotel Bridgeton
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza St Louis Airport staff and other travellers.
6 questions
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Questions? Get answers from Crowne Plaza St Louis Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all rooms were good I think we were on the third floor it was very comfy ..”
 of 5 bubbles buffe_bmw, 15 Feb 2017 | Read review
“Noisy rooms facing the street, find something facing the other direction.”
 of 5 bubbles S5160VDtimh, 14 Jan 2017 | Read review
“many interior rooms balcony the atrium and pool- most likely not as quiet as other rooms”
 of 5 bubbles f14carbo, 5 Nov 2016 | Read review
“stay in a hotel farther away from the freeways--then you'll get a good view”
 of 5 bubbles KeithHruza, 28 Oct 2016 | Read review
“I always enjoy higher up rooms.”
 of 5 bubbles cljacobs, 17 Sep 2016 | Read review
5 of 5