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Crowne Plaza St Louis Airport

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Crowne Plaza St Louis Airport
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482 Reviews from our TripAdvisor Community

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Showing 474: English reviews
New Boston, Michigan
Reviewed 20 July 2015

Came to the airport hotel from the airport. Couldn't get on a flight and was given a coupon for distressed passenger with number to call....called and set up great rate and given the Crowne Plaza.....went to front desk...had lost voucher but gave them confirmation number and rate. I called and had a voucher emailed to me that I printed out...

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Helpful?
Thank dreamtraveler705
IHGCare, Guest Relations Manager at Crowne Plaza St Louis Airport, responded to this review

Dear dreamtraveler705, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient. However, we’re sorry we fell below your expectation regarding customer service from the front desk which was unacceptable. We will address this concern. We take all reviews...

travelpiot65
Reviewed 17 July 2015 via mobile

I would have probably given this hotel 5 stars if it weren't for the size of their bathrooms. As a tall person I like to have a little bit of room. But when you have to close the bathroom door to get past the toilet to get into the shower that's kind of small. Other than that the hotel is...

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1Thank travelpilot65
Reviewed 17 July 2015 via mobile

This is a beautiful hotel. Rooms are nice, beds comfortable, nice decor, beautiful lobby, better than average breakfast. However, over 3 days, I asked 6 times before I could get a new coffee pot delivered to my room. I was told several times that it was on its way, but it didn't show up. It finally arrived, the night before...

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1Thank dsherley
IHGCare, Guest Relations Manager at Crowne Plaza St Louis Airport, responded to this review

Dear dsherley, Thank you for taking the time to review our property. We work hard to make your your stay comfortable and pleasant so we are pleased to note that you were satisfied with the nice and beautiful rooms, lobby decor and good breakfast. It sounds like we fell short of our goal in a few areas mainly with customer...

Reviewed 16 July 2015 via mobile

Nice hotel, but be sure not to leave anything in your room by accident! I left my Chi flat iron in room 415 on July 4th. When I called they said they could not "find" it. It is partially my fault for forgetting it! However, dishonest housekeeping is also to blame!

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1Thank Jennifer B
IHGCare, Guest Relations Manager at Crowne Plaza St Louis Airport, responded to this review

Dear Jennifer B, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us especially with housekeeping. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of...

Reviewed 13 July 2015 via mobile

Great hotel to stay at and fly' had a great TGI Fridays that we had dinner at and then a very quiet room to rest in before waking at 3:00 AM to fly. The 4:00 AM shuttle to the airport was right on time and got us where we needed to be very quickly! Will stay here from now on...

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Thank Laura K
Mount Vernon, Ohio
Reviewed 9 July 2015

This hotel is a beautiful property very close to the St. Louis Airport. It has an indoor swimming pool with hot tub and a large work out area. It is a very romantic hotel with a large atrium. The rooms are large and the bedding is very comfortable. Their is a buffet breakfast in the morning around $14.oo . Be...

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1Thank lovetoshop14
Stroud, United Kingdom
Reviewed 4 July 2015

Amazing pond, good shuttle from the airport, fine room. Décor in common areas of hotel were stunning. Lovely fountain in the front and sculpture. People at front desk helpful and efficient. Food quite lacking - TGI Friday's was busy, loud and sports bar-like; very little for vegans. Overall better than expected for an airport hotel.

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1Thank ForKittens
Reviewed 2 July 2015

I stayed one night and left at 4 am the next morning for a flight. My receipt had been given to me under the door before I left which made check out very convenient. One tip if parking in the gated parking area do not turn in all hotel keys as the key or ticket (if paying) is needed to...

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Thank Vernon M
Charlotte, North Carolina
Reviewed 1 July 2015

Sorry to say based on my experience Sunday night I can't recommend a repeat stay. Why? I usually say the staff usually makes the hotel. In this case, sadly, it doesn't. We arrived after a heavy storm closed the airport to find that the hotel had sent home many of its employees. Fair enough: safety first, and the hotel is...

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Thank PilotChris2014
IHGCare, Guest Relations Manager at Crowne Plaza St Louis Airport, responded to this review

Dear PilotChris2014, Thank you for taking the time to express your thoughts and concerns regarding our hotel. I sincerely apologize for any inconvenience you may have experienced due to the level of service you have received. Your comments have been taken into serious account and were shared with our management for review to make necessary actions that addresses these concerns....

Springfield, Missouri
Reviewed 29 June 2015

We checked into this hotel for two nights on 06/26-06/27. The accommodations were great the first night, however, the second night was a bit unexpected and odd. We left the hotel early Saturday morning and arrived back around 10:30 that evening. Our room had not been cleaned, the beds were not made, towels replenished, etc. The only thing was that...

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Thank DuncanScott
IHGCare, Guest Relations Manager at Crowne Plaza St Louis Airport, responded to this review

Dear DuncanScott, Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and superior accommodation to all of our guests and we appreciate your business with us. However, it is regrettable if your stay fell below your expectations on your second night due to the lack of services from the housekeeping. We take all...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Tennis Court
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Crowne Plaza St. Louis Airport hotel offers a convenient lodging option, just one mile from Lambert-St. Louis International Airport. Business and leisure travelers alike can take advantage of complimentary round-trip airport shuttle service, which runs from 4 a.M. To midnight, and midnight to 1 a.M. Daily. Meals are made easy with on-site dining. This modern hotel features three dining options, including a full-service TGI Friday's; Clouds Restaurant, featuring a deluxe breakfast buffet; and The Atrium Bar, serving wine, beer and cocktails daily. After a long day of work or play, guests can relax in spacious accommodations, featuring plush seven-layer bedding, a flat-panel cable TV, high-speed wired and wireless Internet, and added bonuses like a soothing sleep kit. Top-notch services complete any stay. Guests can also enjoy chic amenities like a newly renovated health and fitness center, an indoor heated swimming pool, a concierge lounge and business center, and more. Situated minutes from STL Airport, Crowne Plaza St. Louis Airport is an ideal option for sightseeing, business travel, special events and more. Reserve a guest room at an exceptional rate today. ... more   less 

Additional Information about Crowne Plaza St Louis Airport

Address: 11228 Lone Eagle Dr, Bridgeton, Saint Louis, MO 63044-2739
Region: United States > Missouri > Saint Louis > Bridgeton
Price Range: $156 - $239 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza St Louis Airport 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Crowne Plaza St Louis Airport Hotel Bridgeton
Crowne Plaza Bridgeton
Crowne Plaza Hotel Bridgeton
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza St Louis Airport staff and other travellers.
6 questions
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Questions? Get answers from Crowne Plaza St Louis Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“many interior rooms balcony the atrium and pool- most likely not as quiet as other rooms”
 of 5 bubbles f14carbo, 5 Nov 2016 | Read review
“stay in a hotel farther away from the freeways--then you'll get a good view”
 of 5 bubbles KeithHruza, 28 Oct 2016 | Read review
“I always enjoy higher up rooms.”
 of 5 bubbles cljacobs, 17 Sep 2016 | Read review
“Ask for a room with an even number; you'll be further from I-70”
 of 5 bubbles Ready_For_Sun10, 11 Aug 2016 | Read review
“We stayed in room 835- the top floor. It was for executives and had a great consierge room with snacks, etc.”
 of 5 bubbles PattiP818, 8 Aug 2016 | Read review
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