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Crowne Plaza St Louis Airport

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Crowne Plaza St Louis Airport
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482 Reviews from our TripAdvisor Community

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Showing 474: English reviews
Kansas City, Missouri
Reviewed 24 January 2016 via mobile

Katherine checked me in and was very pleasant and polite. But it wasn't until I came back from going out that she really impressed me. They were having a very big party in the hotel and all of the parking spots were taken. I came in and went to the front desk to let them know had nowhere to park...

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Helpful?
1Thank Crystal D
Sam V, Front Office Manager at Crowne Plaza St Louis Airport, responded to this review

Dear Crystal D, Thank you so much for your review and for taking the time to write about your experience during your stay. We love hearing how our staff made a difference during a guest's stay. I've forwarded your notes about Katherine and Danny and have commended both of them for their stellar service provided to you. Providing excellent guest...

Palmyra, Missouri
Reviewed 22 January 2016 via mobile

Decent hotel. The rooms aren't always ready but clean when they are. Free coffee in lounge in the morning is a bonus. There was no coffee maker in my room. The TGI Fridays on the property was handy. The shuttles to the airport start at 4 am and run every 30 min after.

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Helpful?
Thank Brian C
Olive Branch, Mississippi
Reviewed 22 January 2016

Stayed here on our way out of country. Nice hotel. Have stayed here a couple times. They have park n fly so parking is free if you want to leave your car when flying. Close to the airport. Got a king up on third floor. Very nice. Decorated nicely and very comfortable. No complaints from us. Cost is more than...

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Thank GJTravel
Columbia, MO
Reviewed 21 January 2016 via mobile

Stayed here for a meeting I was attending & got room 613 which is right beside an employee only door (employee elevator??). During the night people kept slamming that door several times shaking the wall in my room & waking me up (5 times)! The 6th floor has a sign when you get off the elevator that it is a...

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Helpful?
Thank traveljunky99
Sam V, Front Office Manager at Crowne Plaza St Louis Airport, responded to this review

Dear traveljunky99, Thank you for staying with us and thank also also for your review. We highly value your notes and take it seriously. I sincerely apologize for the inconvenience you experienced during your stay. I've coordinated with our Engineering to find a way for the employee door not to slam and wake up guest/s in the next room. Yes,...

Chicago, Illinois
Reviewed 21 January 2016

Average hotel, is in need of updating and repairs. Walls have been repaired and are patched, mismatched paint, dirty around window that would not close all the way. Cold draft coming in through window, stained tub, ventilation in bathroom no longer worked. The hotel was clean, children enjoyed indoor pool, and restaurants on location made this hotel decent. We had...

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Helpful?
Thank C G
Sam V, Front Office Manager at Crowne Plaza St Louis Airport, responded to this review

Dear C G, Thank you for staying with us and thank you for your notes regarding the issues you experienced during your stay. We highly value your feedback and take it seriously. I have forwarded your notes to our Engineering Department to address your notes and concerns regarding the room you stayed in. I sincerely apologize about the breakfast. The...

Manchester, United Kingdom
Reviewed 17 January 2016 via mobile

This hotel was a very welcome stop on a very busy business trip. Staff were friendly and helpful. The rooms were spacious and included nice little touches with the toilettrie packages. Not so straight forward to find compared to other hotels near the airport but well worth finding! Would stay here again!

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Helpful?
Thank Fairtravel_always
Sam V, Front Office Manager at Crowne Plaza St Louis Airport, responded to this review

Thank you Fairtravel_always for taking the time to write your review regarding your stay with us at Crowne Plaza Saint Louis Airport. We are happy that we were able to be of service to you during your stay. We love hearing about the friendliness of our staff. Our top priority is to make all our guests happy. We hope to...

Gary, Indiana
Reviewed 16 January 2016

We visited the city specifically to go to Sweetie Pies Restaurant. That was a great experience. The hotel was not exactly what I expected. My husband and son were there about 2 years ago and raved about it. I guess the 2 year difference was a little less that their experience and my husband agreed.

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Helpful?
Thank 333rbm
Sam V, Front Office Manager at Crowne Plaza St Louis Airport, responded to this review

Thank you 333rbm for your review regarding your stay with us. We are so sorry that we were not able to meet up to your expectation on your last stay. I would like to discuss with on where we fell short. Our goal is to make all out guests happy and if we did not achieve that, we'd like to...

Washington DC, District of Columbia
Reviewed 14 January 2016

I've stayed at this hotel twice. The first impression when you walk in the door is the smell of chlorine. It is one of these old hotels that has a swimming pool in the huge open atrium, an old design from the 70's and it feels and smells dated. All the hotel restaurants are usually closed except for a TGIFridays...

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Thank TP2225
Sam V, Front Office Manager at Crowne Plaza St Louis Airport, responded to this review

Dear TP2225, I sincerely apologize for your experience during your stay. I'm so sorry about the chlorine smell. The amount of chlorine being dispensed to the pool is measured by a computer generated system ans is being monitored and checked twice a day and inspected by the county inspector. We have a log report for the pool and has always...

Montreal, United States
Reviewed 31 December 2015

We checked in and it was kinda quiet. Anyway I started talking to the desk clerk, she was sweet and gave us an upgrade. We got one of the corner rooms that I just love. It really is a beautiful property. I love to stay there.

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Helpful?
Thank Marry S
Sam V, Front Office Manager at Crowne Plaza St Louis Airport, responded to this review

Thank you Marry S for staying with us at Crowne Plaza Saint Louis Airport. Thank you also for sharing with us your review regarding your stay. We love hearing about the courtesy and professionalism of our staff and we will make sure she is commended for her service to you. We hope to be of service to you in the...

Reviewed 30 December 2015

The hotel is nice, the staff are nice, the room service food was good. However, the toilet in the room looked like it had been used by someone after the room had been cleaned by housekeeping. It looked to have been used several times. To top it off, the iron in the room did not work and the hair dryer...

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Helpful?
Thank Brian L
Sam V, Front Office Manager at Crowne Plaza St Louis Airport, responded to this review

Thank you Brian L for your notes regarding your recent stay. I sincerely apologize for the issues you experienced during your stay. This is not the culture we try to cultivate. We do our best to make all our guests happy. We have addressed these issues with the department concerned so that it won'y happen again. Please accept my most...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Tennis Court
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Crowne Plaza St. Louis Airport hotel offers a convenient lodging option, just one mile from Lambert-St. Louis International Airport. Business and leisure travelers alike can take advantage of complimentary round-trip airport shuttle service, which runs from 4 a.M. To midnight, and midnight to 1 a.M. Daily. Meals are made easy with on-site dining. This modern hotel features three dining options, including a full-service TGI Friday's; Clouds Restaurant, featuring a deluxe breakfast buffet; and The Atrium Bar, serving wine, beer and cocktails daily. After a long day of work or play, guests can relax in spacious accommodations, featuring plush seven-layer bedding, a flat-panel cable TV, high-speed wired and wireless Internet, and added bonuses like a soothing sleep kit. Top-notch services complete any stay. Guests can also enjoy chic amenities like a newly renovated health and fitness center, an indoor heated swimming pool, a concierge lounge and business center, and more. Situated minutes from STL Airport, Crowne Plaza St. Louis Airport is an ideal option for sightseeing, business travel, special events and more. Reserve a guest room at an exceptional rate today. ... more   less 

Additional Information about Crowne Plaza St Louis Airport

Address: 11228 Lone Eagle Dr, Bridgeton, Saint Louis, MO 63044-2739
Region: United States > Missouri > Saint Louis > Bridgeton
Price Range: $157 - $239 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza St Louis Airport 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Crowne Plaza St Louis Airport Hotel Bridgeton
Crowne Plaza Bridgeton
Crowne Plaza Hotel Bridgeton
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza St Louis Airport staff and other travellers.
6 questions
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Questions? Get answers from Crowne Plaza St Louis Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“many interior rooms balcony the atrium and pool- most likely not as quiet as other rooms”
 of 5 bubbles f14carbo, 5 Nov 2016 | Read review
“stay in a hotel farther away from the freeways--then you'll get a good view”
 of 5 bubbles KeithHruza, 28 Oct 2016 | Read review
“I always enjoy higher up rooms.”
 of 5 bubbles cljacobs, 17 Sep 2016 | Read review
“Ask for a room with an even number; you'll be further from I-70”
 of 5 bubbles Ready_For_Sun10, 11 Aug 2016 | Read review
“We stayed in room 835- the top floor. It was for executives and had a great consierge room with snacks, etc.”
 of 5 bubbles PattiP818, 8 Aug 2016 | Read review
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