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Sheraton Clayton Plaza Hotel St. Louis

803 reviews
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Traveller (99)
Room & Suite (54)
Dining (4)
Overview
  • Excellent36%
  • Very good25%
  • Average21%
  • Poor11%
  • Terrible7%
Travellers talk about
Free Internet
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
3.5 Star Hotel
All hotel details
Offers from Sheraton Clayton Plaza Hotel St. Louis
Special Offer: Breakfast for 2 Included
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Rooms
11 Mar12 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (803)Write a Review
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All reviewsclayton plazathe club loungebeds were comfortablebusiness tripst louisbit datedthe room was nicefree shuttleself parkingfitness centerrhondadowntownzoowashappetizerslinkconference
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1 - 5 of 800 reviews
Reviewed 6 days ago

So I stayed at this Hotel last week and had a few experiences that left me uneasy. There was a mix up with my reservation missing my rewards status and when I tried to talk to the guest services they told me there was nothing...More

Review collected in partnership with this hotel
1  Thank erickmalveaux
Response from David H, Manager at Sheraton Clayton Plaza Hotel St. LouisResponded 5 days ago

Dear Erick, I apologize for all three issues you encountered at the hotel during your stay. Please be assured that I will be following up on each issue with the department heads of each staff you encountered. Overall, I hope you had an enjoyable stay...More

Hotel's Favourite
Reviewed 4 January 2018

stayed over the holiday and the staff was truly first class. Smiles and handshakes were a common thing from the maintenance person who fixed the heater in the room to the front desk staff. Room was just what you expect from a nice hotel in...More

Thank bmkear
Reviewed 1 week ago

Let me start off by saying the two best things about this hotel were the wonderful valet guy and the comfortable bed with good pillows. The valet guy, who I didn't catch his name because my husband did the most interacting with him is the...More

1  Thank Sharon W
Response from David H, Manager at Sheraton Clayton Plaza Hotel St. LouisResponded 1 week ago

After reading your recent submitted survey, I wanted to express my sincerest apologies for the lack of service you received. As one who works and stays in hotels occasionally throughout the year, I too have experienced the frustrations of untimely/incorrect orders. I have passed along...More

Reviewed 1 week ago

Very nice hotel. I was going to call down for shave cream and my daughter pointed out that there was already shave cream in the bathroom stocks. Everyone was very friendly and helpful. One of the few places lately where I called to cancel a...More

Review collected in partnership with this hotel
Thank R3050RHls
Reviewed 3 weeks ago

I strongly recommend staying across the street at the Clayton Plaza Hotel instead of the Sheraton. No complimentary breakfast and drinks. $10/day charge for wifi. No fridge in room. No fruit plate on menu. Clayton Plaza has this all! Rooms themselves are comparable.More

Review collected in partnership with this hotel
Thank monkeyboy2018
Response from David H, General Manager at Sheraton Clayton Plaza Hotel St. LouisResponded 3 weeks ago

Dear Monkeyboy2018: I am so sorry to hear that you found your stay with us to be less than satisfying. Our brand does not provide complimentary breakfast and drinks unless you are a member of our frequent stay program (SPG) or you purchase a package....More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Concierge
Self-Serve Laundry
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$114 - US$218 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$114 - US$218 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (99)
Room & Suite (54)
Dining (4)
Pool & Beach (4)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Lidia O
17 October 2017|
AnswerShow all 5 answers
Response from David H | Property representative |
We are about 15 miles away from the airport and Best Shuttle (shared ride service) is easily the cheapest way in because a cab ride can cost $35.00 + whereas Best Shuttle will run about $15.00 plus tip.
0
Votes
Dhanson135
27 July 2017|
AnswerShow all 7 answers
Response from David H | Property representative |
It is roughly ten (10) miles away but there is a Metro station just a block and half from our hotel and the train (blue line) will take you here and back so you can avoid the traffic. We will be glad to help you out with... More
0
Votes
friend662013
26 March 2017|
Answer
Response from David H | Property representative |
Dear Friend662: If you give me your email address, I will be happy to send you copies of outr menus. They are brand new and outstanding. Hope to hear from you soon. Yours sincerely,
0
Votes
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12
Room Tips
"Try and find a clean one! Hated to give service a 2 when the Valet was a 10."
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"Upgrade if you can and be sure to manage your expectations."
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"Ask for a room away from elevators. The constant "going up" would have driven me nuts."
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"Make sure the plug for the table outlets is plugged in."
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