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Sheraton Clayton Plaza Hotel St. Louis

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Traveller (99)
Room & Suite (54)
Dining (4)
Overview
  • Excellent34%
  • Very good25%
  • Average22%
  • Poor12%
  • Terrible7%
Travellers talk about
Wifi
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
3 Star Hotel
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Offers from Sheraton Clayton Plaza Hotel St. Louis
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Sheraton Clayton Plaza Hotel St. Louis
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (817)
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All reviewsclayton plazathe club loungebeds were comfortablebusiness tripfree shuttlest louisself parkingfitness centerrhondadowntownzoowashappetizersconferencemetrolinkcampussuburb
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11 - 15 of 814 reviews
A TripAdvisor Member
31
Reviewed 16 March 2018 via mobile

I was in this hotel for 1 night on last Dec. I checked out next morning at 4am. I was shocked to receive the extra charge US$250 by email receipt which was smoking fee or penalty in their room. I had called them at least...More

Thank A TripAdvisor Member
Response from David H, General Manager at Sheraton Clayton Plaza Hotel St. LouisResponded 17 March 2018

Because this information stems from a three-month old stay and because we have no way of knowing your name and date of stay, we have no way of researching this. Please call the hotel and ask for the General Manager and I will see what...More

Reviewed 8 March 2018

After only a year or so all 3 elevators have been upgraded, which is a big improvement. Staff is great, rooms are comfortable but somewhat dated and nothing special. Food is average at best and frequently below. Some recent observations - pastries in the lounge...More

Review collected in partnership with this hotel
Thank H7945ICrobertb
Response from David H, Food and Beverage at Sheraton Clayton Plaza Hotel St. LouisResponded 9 March 2018

CrobertB, We appreciate the nice comments on the elevators and our staff. I was concerned to hear your comments on the lounge. We do normally have both regular and decaf as well as fresh made daily pastries for breakfast along with a number of cold...More

Reviewed 28 February 2018

First Impressions: Overall, a nice property with good amenities (on-site restaurant and lounge, meeting rooms, Sheraton Club). The lobby and guest rooms are nicely furnished and trimmed out. Greeting at the front desk was congenial. No doorman, and a revolving door, so I lugged my...More

Thank Westcoastbiz
Response from David H, General Manager at Sheraton Clayton Plaza Hotel St. LouisResponded 1 March 2018

Dear Westcoastbiz: I would like to apologize for the issues you list in your review. They are inexcusable. I am happy that you would stay here again but before you do, give me a call and I will make sure you are pre-checked and pre-registered...More

Reviewed 27 February 2018

The Clayton Plaza hotel has a very nice lobby and the rooms and facilities are clean and maintained. I did not eat in the restaurant, but had room service one morning for breakfast and breakfast was fast and very good. The bar area appeared popular...More

Review collected in partnership with this hotel
Thank Valerie S
Response from David H, General Manager at Sheraton Clayton Plaza Hotel St. LouisResponded 28 February 2018

Dear Valerie S. Thank you for your through and very detailed feedback. I am sorry to hear that your bed was limpy since we just spent $263,000.00 on new mattresses and would have gladly replaced yours and, thanks, to you, we did find and fix...More

Reviewed 20 February 2018

So I stayed at this Hotel last week and had a few experiences that left me uneasy. There was a mix up with my reservation missing my rewards status and when I tried to talk to the guest services they told me there was nothing...More

Review collected in partnership with this hotel
1  Thank erickmalveaux
Response from David H, Manager at Sheraton Clayton Plaza Hotel St. LouisResponded 20 February 2018

Dear Erick, I apologize for all three issues you encountered at the hotel during your stay. Please be assured that I will be following up on each issue with the department heads of each staff you encountered. Overall, I hope you had an enjoyable stay...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Concierge
Self-Serve Laundry
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$136 - US$264 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$136 - US$264 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
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Traveller (99)
Room & Suite (54)
Dining (4)
Pool & Beach (4)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Lidia O
17 October 2017|
AnswerShow all 5 answers
Response from David H | Property representative |
We are about 15 miles away from the airport and Best Shuttle (shared ride service) is easily the cheapest way in because a cab ride can cost $35.00 + whereas Best Shuttle will run about $15.00 plus tip.
0
Votes
Dhanson135
27 July 2017|
AnswerShow all 7 answers
Response from David H | Property representative |
It is roughly ten (10) miles away but there is a Metro station just a block and half from our hotel and the train (blue line) will take you here and back so you can avoid the traffic. We will be glad to help you out with... More
0
Votes
friend662013
26 March 2017|
Answer
Response from David H | Property representative |
Dear Friend662: If you give me your email address, I will be happy to send you copies of outr menus. They are brand new and outstanding. Hope to hear from you soon. Yours sincerely,
0
Votes
Room Tips
"Check our your room carefully when you get there and request a new room or cleaning if needed. Parking on..."
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"Club Level on 14th Floor"
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"Stayed on the 15 th floor and had a great view of downtown! WiFi is free...they tell you it is $9 a day, but..."
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"We were on the 9th floor in a room with two beds. Very pleased."
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