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All reviewsfront deskbreakfast vouchershotel restaurantthe king size bedminute drivenewer hotelnice hotelin townoff the highwaythe young ladyhotel staffgas stationrooms are cleanchecking instaff was friendlywould definitely stay here againexcellent stay
We stayed at the Holiday Inn Columbia East while on a road trip. The hotel was easy to locate right off the highway. Check in was a disaster. The front desk person was poorly trained and so I waited almost 30 minutes while she tried...More
Response from IHGService, Guest Relations Manager at Holiday Inn Columbia EastResponded 3 June 2017
Thanks for choosing to stay with us and leaving feedback. Although you find our rooms new and nicely furnished, It is sad to know that the service rendered, air conditioning that cannot be adjusted and curtain that's not installed properly was a let...More
I was a little disappointed with the entire stay. This hotel is kind of out on its own. It's is fairly new and the room was large and cleanish. The sheets were quite worn. The staff was not really friendly the food at the bar...More
Response from Melony R, General Manager at Holiday Inn Columbia EastResponded 8 May 2017
Thank you so much for taking the time to provide me with feedback regarding your recent stay. I will be taking your comments back to my management team, and we will go over ways we can improve. The worn sheets, the food in the...More
I can't even tell you how pleased we were with this hotel and the staff.
First, I had to be moved to another room as the thermostat in my booked room was not working. I was accommodated quickly and easily.
Second, we chose to dine...More
1 Thank Kim M
Response from Melony R, General Manager at Holiday Inn Columbia EastResponded 27 April 2017
Wow Kim, I am blown away by your review! I'm so proud of our team for handling the thermostat issue promptly. I will be passing your review on to our staff, especially the restaurant team! Cheyenne has recently been promoted to manager and it is...More
We had the opportunity to stay at this hotel for the State FFA Convention. The young lady at the front desk was fast and efficient with checking us in. Later that evening we asked for directions to our student debate location on the University of...More
Thank Kimberly P
Response from Melony R, General Manager at Holiday Inn Columbia EastResponded 2 May 2017
Wow Kimberly, thank you for the stellar review! It sounds like you thoroughly enjoyed your stay with us! I love hearing that you were able to get checked in quickly and that our front desk staff was efficient. It's always nice to hear that our...More
First of all, the building and rooms are very nice. The staff is very nice. But they seemed a little short handed. The breakfast was an above average hotel breakfast, but there was only one waitress. She was very good, but definitely spread too thin....More
Thank Karen V
Response from Melony R, General Manager at Holiday Inn Columbia EastResponded 24 April 2017
Thank you so much for taking the time to provide us with feedback about your recent stay! I'm so pleased to hear that despite staffing issues, you still enjoyed your stay. Please rest assured that we have hired more staff and are getting ready...More
Response from Marissa F | Property representative |
As a full service Holiday Inn we have an on-site restaurant, Kem's, that serves a sit-down breakfast off the menu. However, we do have certain rates that include a breakfast voucher, usually good for two adults. I'd... More
As a full service Holiday Inn we have an on-site restaurant, Kem's, that serves a sit-down breakfast off the menu. However, we do have certain rates that include a breakfast voucher, usually good for two adults. I'd recommend our Best for Breakfast rate!
There is no additional charge for a mini fridge and, in fact, all of our rooms have one as well as microwave, coffee maker, iron, and hairdryer.
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"Actually our room was right by the elevator and never heard it."