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Extended Stay America - St. Louis - Westport - Central

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78 Reviews from our TripAdvisor Community

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Showing 77: English reviews
Missouri
Reviewed 29 October 2016

I last stayed here a couple of years ago in the middle of remodeling. At the time it was kind of old and not very clean. This time the paint was a little fresher and the lobby not so dingy. However, my room had a bad odor probably from people cooking. The carpet hadn't been vacuumed for a while and...

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Helpful?
Thank Craig D
Chicago
Reviewed 17 October 2016

Front desk clerk does not understand something as simple as driving 4 1/2 hours and having to use the bathroom. Staff not friendly overall. Seemed that any requests were inconveniences. Could teach staff empathy.

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Helpful?
Thank Carl W
Manager_11525, Manager at Extended Stay America - St. Louis - Westport - Central, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. It upsets me to hear that you were not checked into your room quickly. I am sorry for your experience. To make sure this doesn't happen again, I will work with our team to ensure that the check-in process is much quicker in the...

Chicago, Illinois
Reviewed 15 September 2016

Great service and hospitality very comfortable beds the kitchen was every clean didn't get a chance to cook anything though but next time I'll definitely make time. The staff are always very helpful and welcoming with everything you need definitely would stay there again.

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Helpful?
Thank basultosaul
Manager_11525, Manager at Extended Stay America - St. Louis - Westport - Central, responded to this review

Thank you for sharing your experience with us. I am more than pleased to read you enjoyed the accommodation provided, especially the beds and how helpful our staff was. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Reviewed 17 August 2016 via mobile

We've had positive experiences with this chain before, so this terrible experience was surprising. The front desk staff person was really nice. It went downhill from there. The room smelled bad upon entering. I was nervous. The bed appeared dirty, so I went to look closer. There were dead bugs around the base of the bed, along with a moldy...

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Helpful?
1Thank David G
Saint Robert, Missouri
Reviewed 29 June 2016

We stayed one night because of an early flight the next day. The location is good and the room was spacious but the bed was small, I'm sure it was a full size bed. Only one light worked and the bathroom needed a real scrub down. We didn't want to really shower. Overall I would not recommend.

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Helpful?
Thank NikkiPink23
Reviewed 18 June 2016

I had stayed at this hotel last summer and was very happy with it overall. Stayed here again June 2016 and I will never go back. Upon arriving around 4pm there was no one at the front desk. We waited and waited. After 15 minutes I found their phone # online and called. The front desk phone rang and rang...

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Helpful?
Thank Jenny W
Missouri
Reviewed 7 April 2016

I was at the 2030 Craig Road location. I don't want blowback on the good people there. The manager has kicked people out of here just for being rude. We have been through a major renovation with interruptions due to numerous inspections, parking problems, moving, water interruptions, people cleaning the windows, air vents, having to use side entrances, dealing with...

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Helpful?
Thank maryjj007
Evanston, Illinois
Reviewed 23 December 2015 via mobile

My first room didn't have a shower curtain and the bathroom had mold around the tub so I asked to be switched to another room then that room also had mold around the tub and white bugs on the bed. I asked to be switched again this room also had mold around the tub but was the best of the...

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Thank TinaTB1977
Philadelphia, Pennsylvania
Reviewed 8 November 2015

We stayed at the 6065 N Lindbergh Blvd located and requested a non-smoking room. We were assigned to the 2nd floor where we endured extensive second hand smoke. We were told the smoke seeps in from the 3rd floor. We had to open the windows in the 40 degree weather as it felt like the smokers were in the room...

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Thank Allison O
Michigan
Reviewed 1 September 2015

This place was horrible!!!!! The first floor smelled like mold and mildew. As if the carpet has been wet and never properly cleaned or changed. The room did not have toilet paper and other essentials. The lady at the front desk was not pleasant at all. I will never stay here again!!! The worst!

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Helpful?
Thank keecherie

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - St. Louis - Westport - Central

Address: 12161 Lackland Rd, Creve Coeur, Saint Louis, MO 63146-4003 (Formerly Homestead Studio Suites)
Region: United States > Missouri > Saint Louis > Creve Coeur
Price Range: $109 - $165 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - St. Louis - Westport - Central 2.5*
Number of rooms: 98
Reservation Options:
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Also Known As:
Homestead Studio Suites St. Louis - Westport Hotel Creve Coeur
Homestead Suites Saint Louis
Homestead Saint Louis
Homestead Studio Suites Westport
Saint Louis Homestead Suites
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Questions & Answers

Questions? Get answers from Extended Stay America - St. Louis - Westport - Central staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They allow pets.”
 of 5 bubbles maryjj007, 7 Apr 2016 | Read review
“Ask if smoke seeps in from the other floors”
 of 5 bubbles allisono556, 8 Nov 2015 | Read review
“Run Away Fast!”
 of 5 bubbles keecherie, 1 Sep 2015 | Read review
“the view from the window”
 of 5 bubbles yvonnea611, 29 Sep 2014 | Read review
“Most rooms are quiet because it is off highway. I only heard party noise coming from one room while walking down hallway.”
 of 5 bubbles JUDY1749, 22 Sep 2014 | Read review
5 of 5
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