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Extended Stay America - St. Louis - Westport - Craig Road

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Extended Stay America - St. Louis - Westport - Craig Road
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47 Reviews from our TripAdvisor Community

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Showing 47: English reviews
Reviewed 15 August 2016

The hallway, rooms and even the bedsheets stink. When asked about it the front desk said that someone must have cooked dinner! There was dust on the lamps and tables. The carpets were sticky and dirty. The bathroom had hair from the previous guest. Filthiest place to stay in. The customer service is negligible.

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Helpful?
1Thank Saumya U
Manager_11525, Manager at Extended Stay America - St. Louis - Westport - Craig Road, responded to this review

Thank you for your recent review of your stay. The condition of the room you described is unacceptable, and I sincerely apologize for your experience. To ensure that a situation like yours doesn't happen again, my team is deep cleaning rooms. Thank you very much for providing us with your feedback. If you would like to discuss this further, please...

Minneapolis, Minnesota
Reviewed 8 May 2016

Stayed in room 207 for 7 days on business. I booked this hotel because of the pricing and because Extended Stay, in general, is comfy enough and affordable enough when I need it. I don't need an indoor pool, full breakfast, or all the other bells and whistles the larger, more posh chains offer. I don't have any complaints at...

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Helpful?
Thank Jessica M
Manager_11525, General Manager at Extended Stay America - St. Louis - Westport - Craig Road, responded to this review

I want to thank you for taking the time to post a review of your experience with us. It’s great to read that we were able to meet your expectations and provide you with a comfortable stay! I truly appreciate your kind comments about our exceptional customer service and I will be sure to share your feedback with the entire...

Reviewed 20 October 2015 via mobile

I hate this place! The room and the corridors stinks. 😖 It's filthy, nasty, disgusting, dirty and horrible. The internet connection is terrible, the service is rude, crude, irresponsible. And the fitness center is lousy. No ventilation in every rooms since I been here last year Oct. 2014.

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Helpful?
Thank Rolan J
Manager_11525, General Manager at Extended Stay America - St. Louis - Westport - Craig Road, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situations you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will be reviewing our cleaning and room inspection procedures with our staff. Additionally, I will make sure that each guest receives professional customer service. Thank...

Beaver Dam, Wisconsin
Reviewed 29 September 2015

YIKES! We planned a weekend trip to St Louis, and unfortunately the weekend we went was a very busy weekend. Most of the hotels were booked. Normally I look at tripadvisor before booking hotels (especially after a bad experience where my son found an empty booze bottle under the bed at a hotel in Illinois). My husband booked this and...

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Helpful?
1Thank Katie L
Saint Louis, Missouri
Reviewed 9 July 2015

The staff at this location were very helpful in all the request I asked of them. I will recommend this hotel to my family and friends. I like that this hotel had a kitchen, and a full size refrigerator. I will use this hotel again.

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Helpful?
Thank Rabit W
Manager_11525, Manager at Extended Stay America - St. Louis - Westport - Craig Road, responded to this review

Thank you for taking the time to write a review of your stay. I'm thrilled that you enjoyed our accommodations and we were able to provide you with everything you needed during your stay. I have shared your feedback with the team and we appreciate your comments. Thank you again for your review. We look forward to seeing you in...

West Plains, Missouri
Reviewed 5 March 2015

When I first arrived, I went to the room that I was assigned to. I walked in and it was very clearly not cleaned from the last guest. There was trash everywhere. I went back to the desk and requested a different room. The girl said, "I know for sure this room is clean because some of us had to...

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Helpful?
Thank cmp424
Manager_11525, Manager at Extended Stay America - St. Louis - Westport - Craig Road, responded to this review

Hi there, Thank you for taking the time to write a review of your stay. I am so disappointed that you were originally checked into a dirty room, and the second room you checked into was previously smoked in. Please accept my apology. To make sure this doesn't happen again, I will be reviewing our cleanliness procedures and checks with...

Reviewed 26 February 2015 via mobile

The blankets had all kinds of hair all over it. When we asked for more blankets and explained, they were still the same way. Sink and toilet leaked. The hotel is close to the highway though and has a gas station in the parking lot which is convenient. Definitely needs some renovation but it was a comfortable bed for the...

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Helpful?
1Thank Gracen C
Manager_11525, General Manager at Extended Stay America - St. Louis - Westport - Craig Road, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the blanket is truly regrettable. We are very sorry for your experience. I discussed your comments with the team, and we are brain storming new methods to better remove hair from the blankets during the laundry process. I really appreciate...

Evansville, Indiana
Reviewed 23 October 2014

Remember, you get what you pay for. We stayed here 1 night to see a Rams game. Never again. My "non-smoking" room reeked of cigarette smoke. The carpets were disgusting, the shower was stained and dirty. There was hair in the shower, on the toilet, and on the bed. The "comforter" had a tint of yellow like it was stained...

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Helpful?
Thank jfegan32
Manager_11525, General Manager at Extended Stay America - St. Louis - Westport - Craig Road, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The condition of the room you described is unacceptable, and I sincerely apologize for your experience. I discussed your comments with the team, and we are going to take further action in treating rooms that a prior guest may have wrongly smoked in so...

Saint Louis, Missouri
Reviewed 2 October 2014

My family and I booked into this hotel after the other Westport Extended Stay failed to provide the room that I booked. This hotel is a conversion from another hotel and its need for upgrade and renovation is showing. It was discussed with the hotel manager that these upgrades were coming soon, but for a temporary lodging facility, it is...

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Helpful?
Thank sdemiere
Chicago, Illinois
Reviewed 18 August 2014

This was the most disgusting place to stay. Check in to a nice lobby, walked through two doors to get to the bate and switch motel. Dingy, dirty, stinky carpets, yellowed wallpaper, pubic hairs on the bathtub ledges. Water stained cushioned chair on the corner. Ok outdated and dirty; you get the picture. Then laying in the bed, fully clothed...

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Helpful?
2Thank KrpeDiem1

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - St. Louis - Westport - Craig Road

Address: 2030 Craig Rd, Creve Coeur, Saint Louis, MO 63146-4108 (Formerly Studio Plus Deluxe Studios - St. Louis - Westport)
Region: United States > Missouri > Saint Louis > Creve Coeur
Price Range: $96 - $119 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - St. Louis - Westport - Craig Road 2.5*
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Questions & Answers

Questions? Get answers from Extended Stay America - St. Louis - Westport - Craig Road staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I am handicap and this hotel commentated my needs.”
 of 5 bubbles rabitw, 9 Jul 2015 | Read review
“There are much nicer hotels in the area.”
 of 5 bubbles jfegan32, 23 Oct 2014 | Read review
“If you need extended lodging, this particular hotel has a STEEP discount if you book 60+ days (almost 50% off the standard rate, so, be sure to book a 60+ day stay online if you need to stay that long so you can avail the discount).”
 of 5 bubbles sdemiere, 2 Oct 2014 | Read review
“never stay here unless you want flees.”
 of 5 bubbles KrpeDiem1, 17 Aug 2014 | Read review
“Chose another hotel...”
 of 5 bubbles kenh140, 30 Apr 2014 | Read review
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