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Remember, you get what you pay for. We stayed here 1 night to see a Rams game. Never again. My "non-smoking" room reeked of cigarette smoke. The carpets were disgusting, the shower was stained and dirty. There was hair in the shower, on the toilet,...More
Response from Manager_11525, General Manager at Extended Stay America - St. Louis - Westport - Craig RoadResponded 29 October 2014
I received a copy of your review, and wanted to take a moment to personally respond. The condition of the room you described is unacceptable, and I sincerely apologize for your experience. I discussed your comments with the team, and we are going to take...More
My family and I booked into this hotel after the other Westport Extended Stay failed to provide the room that I booked.
This hotel is a conversion from another hotel and its need for upgrade and renovation is showing. It was discussed with the hotel...More
This was the most disgusting place to stay. Check in to a nice lobby, walked through two doors to get to the bate and switch motel. Dingy, dirty, stinky carpets, yellowed wallpaper, pubic hairs on the bathtub ledges. Water stained cushioned chair on the corner....More
Unfortunately zero stars isn't an option! Had reservations for 4 nights. Left in under 4 hours for another hotel. Service was horrible. Halls and stairways were filled with garbage, dirt and smelled like someone died in there. The room was worse! Lights kept flickering. Found...More
Response from Manager_11525, General Manager at Extended Stay America - St. Louis - Westport - Craig RoadResponded 14 August 2014
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the cleanliness of your room and the common areas of our hotel is unacceptable. We are very sorry for your experience. To prevent this...More
Ashes all over the room, dirty towels, broken furniture and smell you can only find in a dumpster. Booked this as a non-smoking room, there were cigarette ashes on the bedstand, the floors in the kitchen and bathroom. Recliner was broken, toilet wasn't attached to...More
Response from Manager_11525, General Manager at Extended Stay America - St. Louis - Westport - Craig RoadResponded 25 July 2014
Your review for our hotel was recently brought to my attention. The situation you described regarding the cleanliness and condition of your room is unacceptable. We are very sorry for your experience. I will be meeting with my housekeeping staff to review our cleanliness standards...More
US$64 - US$129 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
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