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InterContinental Kansas City at the Plaza

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InterContinental Kansas City at the Plaza
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1,372 Reviews from our TripAdvisor Community

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Showing 1,360: English reviews
Tulsa, Oklahoma
Reviewed 2 days ago NEW

The perfect place to take in the Christmas lights in the Plaza during winter. Old world charm and updated rooms come together nicely for a great stay. Staff is over-the-top throughout the hotel. Easy walk to the plaza, Plaza-view rooms adds to the charm.

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Helpful?
Thank SteveinTulsa65
Loveland, Colorado
Reviewed 2 days ago NEW

I love the views from the properties across from the Plaza during this time of year. To me, the Plaza is such an iconic part of Kansas City, and the views from the upper floors are well worth the extra...it's really beautiful. First, service is excellent, from arrival, valet was very warm and welcoming, to the front desk, to the...

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Thank Jodi R
Kansas City, Missouri
Reviewed 3 days ago NEW

Perfect location on the corner of Wornall & Ward Parkway. Views of the Plaza Spanish architexture or of Loose Park. Ask for hgh room with Plaza View. Very comfortable beds. Older decor, but kept up nicely and clean. Some young folks might consider it stodgy, but older people will love it. The service is impeccable. Nice outdoor pool. The Oak...

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Helpful?
Thank Motion22
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Motion22, Thank you letting us know you felt our location in the heart of the Country Club Plaza was perfect, and that you enjoyed the comfortable bed, our cleanliness levels, the impeccable service from our team and your experiences in the Oak Room restaurant and Oak Bar. We hope to have the opportunity to welcome you back in the...

Lees Summit
Reviewed 3 days ago NEW

Ive been wanting to stay here since I was very little. I remember my parents staying here several times and my grandfathers medical banquets were here. Every year I go to the plaza lighting and stare at this hotel, just dreaming of staying here. I often think of the Intercontinental as like the Plaaaza Hotel in NY (but the KC...

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1Thank Lori H
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Lori H, Thank you for your feedback. The experience you describe with our staff is extrememely unusual. On a daily basis, we hear how friendly and outgoing our staff is. If you would like to share any specifics so we may learn from it, please do not hesitate to contact me at dbreckenridge@kansascityic.com. I'm sorry you weren't successful in...

Reviewed 3 days ago NEWvia mobile

I love this hotel. It exudes an olde worlde feeling I have come to expect from hotels in the Mid-West. Everything was wonderful, from valet parking to room service. The one challenge I experienced was wifi. I could not get good connectivity, and being there on business, this is on paramount importance to me.

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Helpful?
Thank Galen B
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Galen B, Thank you for sharing your kind comments on TripAdvisor! We're very glad you enjoyed your stay so much, but it was a surprise and a disappointment to learn you had issues with internet connectivity. We recently completed a $200,000 upgrade to our internet system and guest feedback has been very positive. It would be appreciated if you...

Nesconset, New York
Reviewed 1 week ago via mobile

I am from NY so its hard to compare any city to NY city. Took a drive to the plaza to see the Christmas lights. It was beautiful! We got there early so we can see it light up. It was absolutely breath taking to see the city light up with beautiful Christmas lights. I would recommend to go early...

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Thank itscandices
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear itscandices, Thank you for choosing the InterContinental Kansas City at the Plaza and for sharing your experience on TripAdvisor. There is never a bad time to visit the Country Club Plaza, but there is no better time than when the lights are on from Thanksgiving night until the middle of January. It's often been described as magical, and I...

Reviewed 1 week ago

Loved everything about the Intercontinental (except for no free parking and no indoor pool). They upgraded my room at check-in and the room was huge, over-looked the Plaza....absolutely loved it! Kudos Intercontinental!

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Helpful?
Thank Dennis B
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Dennis B, Thanks for staying with us and for your feedback. We're very glad you enjoyed everything, including the complimentary upgrade to a large room with a commanding view of the Country Club Plaza. As is the case with most every hotel in the Plaza area, Crown Center and Downtown, we do charge for parking in our covered garage....

Williamsburg, Virginia
Reviewed 1 week ago

The entire staff, from valet and check in to housekeeping and wait staff, did a phenomenal job of taking care of our needs. One person of note was Craig Walter on the Concierges floor. We were a fairly large group with 3 rooms and several younger kids and he was engaged, accommodating, friendly, personable and an all around happy guy....

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Helpful?
Thank bisonfan2016
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear bisonfan2016, Thank you for choosing to stay at the InterContinental Kansas City. We're very happy to learn you enjoyed all aspects of your stay, and we appreciate you sharing your feedback on TripAdvisor. We will relay your comments to Craig. Simply put, as you experienced first hand, Craig is the consummate hospitality professional. Through his very high level of...

New York City, New York
Reviewed 1 week ago

Our meeting was flawless because of the hotel team members that set up everything, checked in on me often and cheerfully served us! Simo Lamrani and his team - Rachid, Mehdi, Juan Carlos, Jesus, Mafatari. Thank you!

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Helpful?
Thank gehring95
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear gehring95, Thank you for choosing the InterContinental Kansas City for your recent meeting, and for sharing your 5-star experience on TripAdvisor. We are extremely fortunate to have an outstanding team of associates in our banquet department who completely understand the concept that service is everything. Please know your comments will be shared with them along with our thanks for...

Lincoln, Nebraska
Reviewed 1 week ago

My most recent experience with this property was very disappointing. I was traveling through Kansas City and decided to spend the night at the Intercontinental. I contacted the hotel reservation systems, theyput me on hold for 20 minutes and then when they finally came back they made 3 reservations for me instead of 1. I was only looking for one...

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Helpful?
Thank Brett C
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Brett C, Please accept my apologies for the difficulties you experience with IHG's central reservations department. Because the hotel's staff was not involved in the reservations process, I do not know what caused the confusion, but I am glad it was resolved to your satisfaction. As for the tape on the walls, this was done when the corner bead...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the InterContinental Kansas City at the Plaza, where you will find impeccable service and all the luxuries you have come to expect from an InterContinental Hotel. Our luxuriously appointed guest rooms and superb meeting facilities are all just steps away from the Country Club Plaza entertainment district. ... more   less 

Additional Information about InterContinental Kansas City at the Plaza

Address: 401 Ward Pkwy, Kansas City, MO 64112-2102
Region: United States > Missouri > Kansas City
Price Range: $236 - $491 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Kansas City at the Plaza 4*
Number of rooms: 366
Reservation Options:
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Also Known As:
Intercontinental Kansas City At The Plaza Hotel Kansas City
Kansas City Intercontinental
Fairmont Hotel Kansas City
Hotel Style:
#4 Luxury Hotel in Kansas City
#5 Romantic Hotel in Kansas City
#12 Family Hotel in Kansas City
#12 Business Hotel in Kansas City
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Kansas City at the Plaza staff and other travellers.
20 questions
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5 months ago
Wichita, Kansas
over a year ago
1 month ago
Columbia, Missouri
2 months ago

See all questions (20)

Questions? Get answers from InterContinental Kansas City at the Plaza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Plaza view during the Christmas season”
 of 5 bubbles SteveinTulsa65, 8 Dec 2016 | Read review
“Plaza Room on the Concierge Floor”
 of 5 bubbles JodiR207, 8 Dec 2016 | Read review
“Request Plaza View high up.”
 of 5 bubbles Motion22, 7 Dec 2016 | Read review
“Ask for Plaza view”
 of 5 bubbles bisonfan2016, 30 Nov 2016 | Read review
“Ask for a room with a good view of the Plaza the higher floors are preferred.”
 of 5 bubbles 511brettc, 28 Nov 2016 | Read review
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