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InterContinental Kansas City at the Plaza

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InterContinental Kansas City at the Plaza
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1,426 Reviews from our TripAdvisor Community

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Showing 1,414: English reviews
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Atlanta, Georgia
Reviewed yesterday NEW

I stayed at your hotel recently. I want to tell you that your facility is beautiful. I appreciate the update that is being done at the present moment. I had the most excelent experience in customer service on your concierge level. The concierge Melanie was so awesome. She is so attentive and just so friendly personality. I stepped into the...

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Helpful?
Thank brucemac2017
Atlanta, Georgia
Reviewed 6 days ago NEW

The team does such a great job here. They really go out of their way to take great care of you. Head Concierge Melanie will absolutely spoil you! She's worth the visit alone. Don't miss out on Desserts with Don in the evening. He's quite the entertainer.

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Helpful?
Thank pfaletti
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear pfaletti, Thank you for staying again at the InterContinental Kansas City, and for sharing your feedback on TripAdvisor. Your comments were shared with Melanie this morning and they brought a big smile to her face. We'll let Donyel know you mentioned him in your review later today. Both Melanie and Donyel do a great job of really elevating the...

London, United Kingdom
Reviewed 1 week ago

My company was involved in a key event at this hotel, and I can't say enough about the level of service; specifically from "Preston" and "Sunny". Extremely attentive, and treated my minor issues/needs like I was the only person in the hotel. Because of that level of service, I know where I'll be staying every time I'm in town, hands...

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Helpful?
Thank johnmdeane
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear johnmdeane, Thank you for choosing the InterContinental Kansas City and for sharing your experience on TripAdvisor. Your comments about Preston and Sunny were shared with them this morning, along with our recognition for providing you a level of service that will prompt you to stay with us again the next time you are in town. We'll look forward to...

Nebraska City, Nebraska
Reviewed 2 weeks ago

We always enjoy staying at the high end IHG properties. This property is undergoing a $16 million renovation. We were the first to stay in our room post renovation. While the accommodations were spacious and the décor tasteful, we found a number of "oopses" that make it appear the renovation crew is rushing to finish. Poor sheetrock work, brown paint...

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Helpful?
1Thank wendy S
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear wendy S, We're happy you liked the spacious guestroom and our friendly staff. Guest feedback on the hotel's new look has been overwhelming positive and it's great to learn you also liked the new decor. It's always gratifying to hear from a guest that their stay was pleasant! Guestrooms on the 5th floor were returned to service one day...

Poughkeepsie, New York, United States
Reviewed 2 weeks ago via mobile

I love this hotel and location. I was in town for business and enjoy my free time in the hotel. The gym and the mini spa amenities was perfect for my down time. Roof top restaurant with live entertainment was a plus. Great staff. I would recommend this place to visitors. The plaza for all your shopping and eatery needs...

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Helpful?
Thank Yani H
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Yani H, Thank you for sharing your experience on TripAdvisor. We're very happy you loved the hotel and our spectacular location in the heart of the Country Club Plaza, and we look forward to the next opportunity to serve you! Sincerely, Don Breckenridge General Manager

Fayetteville, Georgia
Reviewed 3 weeks ago

Everything was great except my room was not cleaned nor clean towels on my last day. I had to call for service when I returned to my room after a long day at 10:30 p.m. But you came through. I didn't get the ladies name but she turned my disgust into a pleasure.

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Helpful?
Thank Eva C
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Eva C, Thanks for letting us know you had a great stay. Please do accept my apologies for your room not being serviced on your last day, but we are happy our staff took care of it right away. We'll be sure to share you feedback, along with our thanks, to Mafutari and the door staff. We look forward...

Reviewed 3 weeks ago

Had a weekend stay at this hotel, upon arrival noticed that significant construction was underway and sure enough we were placed in a room on the second floor in the wing with the construction. We couldn't get a minutes rest as the grind of the tools continued until 5pm on a Saturday. Would have been nice to be warned on...

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Helpful?
Thank PPM81
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear PPM81, Thank you for your feedback and please accept my apologies for the inconveniences you experienced while the hotel is undergoing significant improvements. The renovation began on January 2 and a large majority of the upgrades will be completed by the end of March. The loud noises you heard resulted from the installation of new sliding glass doors in...

springfield, mo
Reviewed 4 weeks ago via mobile

We got a great deal at The Intercontinental. We were concerned at first because of all the construction going on. It was a little challenging figuring out where to go for the valet, your room, etc. the first time we had to figure it out. After that, no problem. The new rooms are very pretty. The staff went out of...

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1Thank swanney
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear swanney, Thank you for sharing your experience on TripAdvisor. We're very happy to learn you had a great stay and that you enjoy the newly renovated guestrooms! Guest feedback on the new look has been overwhelmingly positive. Your comments about our friendly and service oriented staff will be shared with the entire team. Please stay with us again soon!...

Reviewed 15 February 2017 via mobile

We were in Kansas City for a funeral, so we weren't in need of much. Reading the reviews, i knew it was an older hotel, so I didn't expect much. I was so pleasantly surprised. The service was amazing!! And the 24-hour room service, once again, 24- hour, was on time, extensive, and delicious. While you're near so many nice...

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Helpful?
Thank Joy W
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Joy W, First of all, please accept our condolences for your loss. It's always nice to learn when we exceed a guest's expectations, especially for a first-time guest. We appreciate you sharing your experience on TripAdvisor and thank you for your kind words! We do hope you will have the opportunity to return to Kansas City and stay with...

Reviewed 14 February 2017

We went as a romantic overnight stay. While the hotel room was mostly clean there were noticeable aging in the bathroom needing repaired. The tile in the tub needs grouted and the toilet seat hinge was not cleaned thoroughly. We were disappointed that there was no spa tub. We stayed in a room with a balcony overlooking the plaza, which...

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Helpful?
Thank Cyndee G
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Cyndee G, Thank you for your feedback. We're glad you enjoyed your clean room and the private balcony overlooking the beautiful Country Club Plaza. Please accept my apologies for the details we missed. Your comments have been shared with our Executive Housekeeper so further training on our 4-diamond standards may be provided to the housekeeper assigned to your room....

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
The Oak Room
The Oak Room
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the InterContinental Kansas City at the Plaza, where you will find impeccable service and all the luxuries you have come to expect from an InterContinental Hotel. Our luxuriously appointed guest rooms and superb meeting facilities are all just steps away from the Country Club Plaza entertainment district. ... more   less 

Additional Information about InterContinental Kansas City at the Plaza

Address: 401 Ward Pkwy, Kansas City, MO 64112-2102
Region: United States > Missouri > Kansas City
Price Range: $278 - $464 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Kansas City at the Plaza 4*
Number of rooms: 366
Reservation Options:
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Also Known As:
Intercontinental Kansas City At The Plaza Hotel Kansas City
Kansas City Intercontinental
Fairmont Hotel Kansas City
Hotel Style:
#4 Luxury Hotel in Kansas City
#5 Romantic Hotel in Kansas City
#12 Business Hotel in Kansas City
#12 Family Hotel in Kansas City
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Kansas City at the Plaza staff and other travellers.
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Questions? Get answers from InterContinental Kansas City at the Plaza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All I can say is ask for he concierge level because the service is excellent.”
 of 5 bubbles brucemac2017, 21 Mar 2017 | Read review
“Hotel is accessible to stores, restaurants & shops”
 of 5 bubbles evac671, 27 Feb 2017 | Read review
“My corner room on the west side of the hotel afforded a beautiful view of the plaza.”
 of 5 bubbles jamimba, 12 Feb 2017 | Read review
“Request plaza side and if your staying in the winter,check to see if the Plaza lights are on!”
 of 5 bubbles KKH9035, 8 Feb 2017 | Read review
“Ask for Plaza view-worth the extra money”
 of 5 bubbles Flopthis25, 29 Jan 2017 | Read review
5 of 5