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InterContinental Kansas City at the Plaza

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1,369 Reviews from our TripAdvisor Community

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There are newer reviews for InterContinental Kansas City at the Plaza
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Showing 1,357: English reviews
Kansas City, Missouri
Reviewed 3 weeks ago via mobile

This hotel has a good set of well executed 5 star amenities. Breakfast in the concierge room was pleasant, with a nice assortment of bakery items, lox, fresh fruit, and cereals. The coffee was good, and the service provided by Reuben was great. The view of The Plaza was really great, in the morning sunlight. 😃

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Helpful?
Thank dvmoser
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear dvmoser, Thank you for letting us know you enjoyed your stay, the offerings in the Concierge's Lounge and the service from Reuben. We'll look forward to welcoming you back. Sincerely, Don Breckenridge General Manager

Topeka, Kansas
Reviewed 4 weeks ago

We recently used the Intercontienal Kansas City as the home base for our daughters wedding. Everyone from valet, front desk staff, ( Jaqueline) , bellmen, back office, (Vanessa& Leslie )were attentive, helpful and wonderful to work with! We also hosted a brunch on Sunday at their beautiful rooftop, Mafutani, the bartender and Massaoud, the banquet captain were excellent! The entire...

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Thank mmichel2016
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear mmichel2016, Thank you for choosing the InterContinental Kansas City for such a special occasion! We appreciate you sharing your experience on TripAdvisor and we always value a 5-star rating. It is always the goal to make our guests feel at home. Please know your comments, and my thanks, will be shared with JJ, Vanessa, Leslie, Mafatari and Massaoud. Obviously,...

Oklahoma City, Oklahoma
Reviewed 4 weeks ago

Perfect location- across from the plaza! Lots of shopping and yummy restaurants. Our room didn't have internet and was hot... but everything else was perfect. We had platinum access to the 11th floor and Don was the best. He served us lunch, breakfast, and desserts. Super kind!

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Thank Haley C
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Haley C, Thanks for staying with us and for sharing your experience on TripAdvisor. We're pleased you felt most everything was perfect and we'll be sure to share your comments with Don. He does a great job as one of our concierges and he will be excited to learn how pleased you were with his service. Please accept my...

Zurich, Switzerland
Reviewed 4 weeks ago via mobile

Some 20 years ago this was probably the top place to stay in town. And while that's not true anymore it's still a solid luxury hotel. Clearly there hasn't been much investment in recent years and it shows. But the experience is still a pleasant one particularly when coming from a place like NYC where a lot of so called...

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Thank zurichgrad
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear zurichgrad, Thank you for your feedback. We're happy to hear you feel the hotel is a solid luxury hotel that offers great value, and that you will be staying with us again when your travels return you to the area. In late 2015, we completed a renovation of the hotel's meeting space. Beginning January 4, 2017, we will start...

Bartlett, Illinois
Reviewed 4 weeks ago via mobile

The rooms were in need of a lot of maintenance and repair. Furnace in my room and several of my co-workers were loud. The room had a 1980's decor. The staff was very friendly and genuinely care about you. A welcoming smile was offered around every corner. The common areas were nice and well kept. Meeting areas almost looked like...

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Thank Lane G
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Lane G, Thank you for your feedback. We're glad you found our staff to be very friendly throughout all areas of the hotel and that you liked the well kept common areas. The meeting space was completely renovated in late 2015, and guest and meeting planner feedback has been very positive. All guestrooms and corridors will undergo renovation beginning...

Reviewed 4 weeks ago

I had a terrible experience here. The room was dirty with hair in the shower, the previous guest's bar of soap still in the shower, stained carpet, and a sticky substance on the nightstand. It took them three times to clean the room right (how hard is it to find and remove a sticky substance!). Overall, they were unapologetic about...

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Thank Sarah P
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Sarah P, Thank you for sharing your feedback and please accept my apologies. Obviously, what you describe does not reflect our 4-diamond standards. I would appreciate the opportunity to communicate with you directly so more details may be learned to allow us to follow-up internally. Once again, you have my apologies and I hope to hear back from you....

Zurich, Switzerland
Reviewed 4 weeks ago via mobile

I stayed at the Intercontinental in Kansas about one week - and I liked it. The "Country Club Plaza" is just across the street, also there's a nice park (Jacob L. Loose Park) a few minutes uphill by foot. Since I have been upgraded, I enjoyed a large room, and also parking was convenient. Yes, I can recommend this hotel.

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Thank Schaepman
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Schaepman, Thank you for choosing the InterContinental Kansas City and for sharing your experience on TripAdvisor. We're very happy you enjoyed your one week stay and we all look forward to welcoming you back during your next visit! Sincerely, Don Breckenridge General Manager

Reviewed 4 weeks ago via mobile

I've been trying to sleep for two hours but can't because apparently there is a wedding reception happening directly above me. I'm on the 11th floor and it's as if Journey is playing in my room. It's midnight now, supposed to be stopping according to the bell man at midnight, hasn't yet. Ridiculous. I can't believe they put people in...

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1Thank Brian G
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Brian G, Thank you for your feedback and please accept my apologies for the noise disturbance from a band in the ballroom. Bands have been playing at private events in the Rooftop Ballroom for more than 25 years and it is very rare to receive a noise compalint. We understand the value of a good night's sleep so we...

Dallas, Texas
Reviewed 4 weeks ago

This visit to Kansas City we spent a little extra to be located on the Concierge Floor at the Intercontinental. Great Choice. Not only was it very satisfying---it was made even better by the hospitality and great service provided by Craig, the host while we were there. He is definitely a value added asset to the hotel.

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Thank Michael F
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Michael F, Thank you for staying with us and for sharing your experience on TripAdvisor. We always value and appreciate a 5-star rating. The InterContinental Concierge Experience is a very unique offering in the Kansas City area. The level of personalized service along with all the complimentary food and beverage items served in the 11th floor Concierge's Lounge give...

Omaha, United States
Reviewed 31 October 2016

My wife and I have been married for over 30 years. I enjoy dating here. We planned a one night stay in K.C. for eating and shopping. Kelly at the front desk upgraded us to the concierge floor. What a treat. If you don't belong to the IHG Ambassador program, you are missing out. Kelly checked us in and checked...

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Thank Sebastian T
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Sebastian T, First of all, congratulations to you and your wife on your 30 years of marriage! We appreciate you choosing the InterContinental Kansas City and sharing your feedback on TripAdvisor. Service is everything, and we'll be sure and share your kind words with Kelly, Ruben and Don. They will be happy to learn how much you appreciated their...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the InterContinental Kansas City at the Plaza, where you will find impeccable service and all the luxuries you have come to expect from an InterContinental Hotel. Our luxuriously appointed guest rooms and superb meeting facilities are all just steps away from the Country Club Plaza entertainment district. ... more   less 

Additional Information about InterContinental Kansas City at the Plaza

Address: 401 Ward Pkwy, Kansas City, MO 64112-2102
Region: United States > Missouri > Kansas City
Price Range: $235 - $522 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Kansas City at the Plaza 4*
Number of rooms: 366
Reservation Options:
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Also Known As:
Intercontinental Kansas City At The Plaza Hotel Kansas City
Kansas City Intercontinental
Fairmont Hotel Kansas City
Hotel Style:
#4 Luxury Hotel in Kansas City
#5 Romantic Hotel in Kansas City
#12 Business Hotel in Kansas City
#12 Family Hotel in Kansas City
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Kansas City at the Plaza staff and other travellers.
20 questions
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5 months ago
Wichita, Kansas
over a year ago
1 month ago
Columbia, Missouri
2 months ago

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Questions? Get answers from InterContinental Kansas City at the Plaza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for Plaza view”
 of 5 bubbles bisonfan2016, 30 Nov 2016 | Read review
“Ask for a room with a good view of the Plaza the higher floors are preferred.”
 of 5 bubbles 511brettc, 28 Nov 2016 | Read review
“Plaza View, Higher Floor”
 of 5 bubbles 389sebastiant, 30 Oct 2016 | Read review
“Great location within the vibrant Plaza district of Kansas City,MO Moments away from Kansas and downtown Kansas City.”
 of 5 bubbles stevek2082016, 29 Oct 2016 | Read review
“If booking a room, look for fitted bottom sheets: with a suite, make sure there's a sofa”
 of 5 bubbles azjayhawks, 24 Oct 2016 | Read review
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