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InterContinental Kansas City at the Plaza

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Traveller (322)
Room & Suite (200)
Dining (16)
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Overview
  • Excellent57%
  • Very good23%
  • Average10%
  • Poor6%
  • Terrible4%
Travellers talk about
“concierge floor”(98 reviews)
“craig walter”(89 reviews)
“reuben”(22 reviews)
AMENITIES
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Additional information
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,685)
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All reviewsconcierge floorcraig walterreubenfront deskchristmas lightsclub levelhappy hourthe entire staffself parkingoakloungeplazaalamedavaletbalconiesbellmanconference
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21 - 25 of 1,670 reviews
Reviewed 4 weeks ago via mobile

First the good - Reuben and his colleague in the concierge Lounge are top notch in customer service. The night maintenance guy Saturday 4/21 was relentless in fixing our TV. The band later that night was great and the new waitress (we were there around...More

Thank kansasbob_11
Response from Mikel R, General Manager at InterContinental Kansas City at the PlazaResponded 4 weeks ago

Dear kansasbob_11, Thank you for your valuable feedback of our hotel. We will be sure to pass along your positive comments to Reuben and our maintenance department to commend them on their good work. I apologize for the inconvenience of not having a clean table...More

Reviewed 4 weeks ago

We had a recent weekend trip to Kansas City and stayed at the Intercontinental Hotel. The room was perfect, service was outstanding and the restaurant was excellent (we had breakfast one day and brunch the next). We wanted to give a mention of the tremendous...More

Thank Ken M
Response from Don B, General Manager at InterContinental Kansas City at the PlazaResponded 4 weeks ago

Dear Ken M, Thank you for letting us know you had a great weekend getaway at the InterContinental Kansas City. We appreciate you taking the time to share your feedback on TripAdvisor and we value your 5-star rating. All the guestrooms were renovated in 2017...More

Reviewed 4 weeks ago

We had absolutely excellent service, under Christian's direction, at the Rooftop Bar on April 13th when we held a wedding rehearsal dinner there for 54 people. The food was exceptional as well as the service and the atmosphere was beautiful and felt intimate. I would...More

Thank Rasby H
Response from Don B, General Manager at InterContinental Kansas City at the PlazaResponded 4 weeks ago

Dear Rasby H, Thank you for trusting our team to serve you and your family during such a special event. We appreciate you letting us know how pleased everyone was. Please know we’ve shared your feedback with Christian, Vanessa, Sydney and our culinary team. It’s...More

Reviewed 17 April 2018 via mobile

Location is wonderful with great outdoor restaurant seating away from the noise of the street. The Concierge Lounge is a great place to have a small meeting or just relax. The attendant Donn was such a pleasure to get to know and just really a...More

Thank joannasulich
Response from Don B, General Manager at InterContinental Kansas City at the PlazaResponded 4 weeks ago

Dear joannasulich, Location, location, location. In the heart of the Country Club Plaza, it doesn’t get any better! Given the four-diamond level of service provided by our team and with the very extensive hotel-wide renovation now complete, we think the InterContinental Kansas City is the...More

Reviewed 15 April 2018 via mobile

The Concierge Lounge was the highlight to our stay at this hotel! Craig provided an exceptional level of service with professional friendliness. He went above and beyond to ensure that we had an enjoyable evening. He was by far the most responsive and helpful staff...More

Thank lsgraves100
Response from Don B, General Manager at InterContinental Kansas City at the PlazaResponded 4 weeks ago

Dear lsgraves100, We appreciate you sharing your experience on TripAdvisor. Please know we’ll let Craig know how much you enjoyed his service and friendliness. When you travels bring you back to Kansas City, we invite you to stay with us again! Sincerely, Don Breckenridge General...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Pool
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$173 - US$329 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Kansas City
#5 Luxury Hotel in Kansas City
#11 Family Hotel in Kansas City
#12 Business Hotel in Kansas City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$173 - US$329 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Kansas City
#5 Luxury Hotel in Kansas City
#11 Family Hotel in Kansas City
#12 Business Hotel in Kansas City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (322)
Room & Suite (200)
Dining (16)
Pool & Beach (11)
Business Centre & Event Rooms (5)
Questions & Answers
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PattyCakes S
27 July 2017|
AnswerShow all 4 answers
Response from Marion B | Reviewed this property |
I'm sorry I don't know, stayed in June. Suggest you contact hotel directly.
0
Votes
pianointerpretations
21 July 2017|
AnswerShow all 4 answers
Response from Renee B | Reviewed this property |
I am not sure, but if you have a room with a balcony you can smoke out there
0
Votes
Brian K
23 May 2017|
AnswerShow all 8 answers
Response from Kara H | Reviewed this property |
Ours was! The hotel was recently renovated so our room was in excellent condition.
0
Votes
Room Tips
"Higher rooms have better views"
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"Try to get a suite with access to the ambassadors lounge. It's worth the extra expense."
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"Concierge floor comes with free breakfast and a happy hour"
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"Choose a different hotel for better service, for same view stay at the Raphael."
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