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InterContinental Kansas City at the Plaza

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1,402 Reviews from our TripAdvisor Community

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There are newer reviews for InterContinental Kansas City at the Plaza
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Showing 1,390: English reviews
Topeka, Kansas
Reviewed 4 weeks ago

Great location Staff is very attentive So there are some good things But........... The current ownership has let a grand hotel fall into disrepair. Furniture, wall paper and floor coverings are very worn. Everything should have been updated many years ago. There are plans to renovate in 2017, but it sounds like the renovations will be mostly cosmetic. Cookie cutter...

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Helpful?
Thank PlainsTraveler975
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear PlainsTraveler975, We're happy you found our staff to be very attentive and our location great. The hotel does indeed have an extensive renovation beginning on January 2. It will be much more than mostly cosmetic, with in excess of $16,000,000 being invested into the effort. Included will be all guestrooms & corridors, the lobby areas, and the restaurant and...

Lincoln
Reviewed 4 weeks ago

We just returned to the intercontinental to stay again. We stayed up on the concierge level. Craig was working both nights of our stay. He should be an instructor or trainer at concierge school. He is very helpful and accomidating. The mark is set!

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Helpful?
Thank Megan D
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Megan D, Thank you for sharing your experience on TripAdvisor and for letting us know how much you enjoyed the InterContinental Concierge Experience. This is a very unique offering in the market place with the level of personalized service provided by our team of Concierges. We'll be sure to share you comments, and our thanks, with Craig. We look...

Tecumseh, Kansas
Reviewed 4 weeks ago

This is arguably the premier location and hotel in KC, but it does not live up to it's potential. The disappointment started when trying to book the hotel using their reservation number. The call ended up going to another country (India I think) the person had a hard time hearing me because of the connection I and I had a...

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Helpful?
Thank Brent B
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Brent B, Thank you for your feedback and please accept my apologies for the challenges you had during your experience with us. On January 2, we begin a very extensive renovation of all guestrooms & corridors, the lobby areas and the restaurant & bar. The new decor will enhance the guest experience and we are very excited about this....

Dallas, Texas
Reviewed 5 weeks ago

I just stayed here for one night on business. The lobby was beautifully decorated for the holidays, the staff were excellent, and the bar was nice. BUT...the room (with a beautiful view of the Plaza) was a hot mess. It was very dated, dirty grout corners and tile in the bathroom, there were large crusty sections of the carpet, dinged...

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Helpful?
Thank pickyab0uth0tels
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear pickyabouthotels, Thank you for your feedback. We're pleased to learn you enjoyed the service provided by our team and the hotel's holiday decorations. We begin a major renovation of all guestrooms & corridors, the lobby and the restaurant & bar on January 4. The new look will be very fresh, and we're excited for our guests to experience it....

Reviewed 5 weeks ago

We had such a wonderful stay at the Intercontinental Hotel in Kansas City. Dinner in the Oak Room restaurant was delicious. After dinner the LIVE entertainment in the Oak Room lounge "cozy & warm by the fireplace", was fabulous. The room was spacious with every amenity imaginable. The view of The Plaza all lit up for Christmas was spectacular. Walking...

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Helpful?
Thank Thomas H
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Thomas H, Thank you for choosing the InterContinental Kansas City and for sharing your experience on TripAdvisor. We always appreciate and value a 5-star rating. We're very happy your stay with us was wonderful, including dinner in the Oak Room, the live entertainment in the Oak Bar, your spacious guestroom, the amenities, the attached and covered garage, and of...

Des Moines, Iowa
Reviewed 12 December 2016

This hotel is getting old and tired and the housekeeping was atrocious. We were asked on-line if we desired anything special (a pleasant surprise) and we requested feather/down pillows. Never got them. When we went to our room, the first warning was that the clock was wrong - hadn't bothered to change from daylight savings. The next morning we left...

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Helpful?
Thank Tom B
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Tom B, Please accept my apologies. We are anxious to learn more details so we may follow-up internally. Thomas Hall, our Director of Housekeeping, will contact you directly to make amends and obtain some more information. Sincerely, Don Breckenridge General Manager

Oklahoma City, Oklahoma
Reviewed 11 December 2016 via mobile

We stayed here when my husband had a work holiday party in the ballroom and while the location was wonderful, the rooms left much to be desired. As others have stated, this is an aging hotel that is in need of updates. In an industry where details are everything, the details I noticed here were hairs on the bath towels,...

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Helpful?
Thank LDParrish
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear LDParrish, Thank you for your feedback. We're very happy you enjoyed our friendly staff, the Oak Bar's live music, the private party in the ballroom and our wonderful location in the heart of the Country Club Plaza. Please accept my apologies for missing a few details in your guestroom. This is not reflective of our 4-diamond standards and your...

MO
Reviewed 11 December 2016

We've stayed here many times over the years. Nice hotel with pleasant staff. Things were clean and, as usual, pleasant. I think IHG is beginning renovation of this property. We were on club level with a newly installed balcony door and no trim or shears. Excellent Plaza view & club staff.

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1Thank cte39794
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear cte39794, Thank you for letting us know you had a good visit. We are indeed preparing to undergo a major renovation beginning in early January. Included will be all guestrooms & corridors, and the lobby area public spaces. The sliding glass doors are in the process of being replaced now before winter sets in. We are very excited about...

Reviewed 10 December 2016

Mafutani Oneah did a fabulous job at a Christmas Party that I recently attended. Thank you for serving the best Cosmo ever! She was super nice and friendly! I hope everyone can experience the great service I had.

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Helpful?
Thank Megan S
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Megan S, Mafatari was very excited when your reviewed was shared with her. She does a great job preparing drinks and we appreicate you taking the time to recognize her efforts. Please visit us again soon! Sincerely, Don Breckenridge General Manager

Reviewed 10 December 2016

What a great stay! This was our 4th stay to celebrate my wife's December birthday. However, this was the best. Being on 11th floor and having excellent Concierge service and excellent breakfast served by Melanie Riley and Don. Their servant spirits and welcoming attitude got the day started well. So glad we came back. This will be on our calendar...

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Helpful?
Thank Jon S
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Jon S, Thank you for choosing the InterContinental Kansas City for your wife's birthday, and thank you for your loyalty to the hotels over the course of the last four years! We'll be sure to let Melanie and Don know their service made the difference, and we'll look forward to serving you and your wife again next year! Sincerely,...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the InterContinental Kansas City at the Plaza, where you will find impeccable service and all the luxuries you have come to expect from an InterContinental Hotel. Our luxuriously appointed guest rooms and superb meeting facilities are all just steps away from the Country Club Plaza entertainment district. ... more   less 

Additional Information about InterContinental Kansas City at the Plaza

Address: 401 Ward Parkway, Kansas City, MO 64112
Region: United States > Missouri > Kansas City
Price Range: $264 - $378 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Kansas City at the Plaza 4*
Number of rooms: 366
Reservation Options:
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Also Known As:
Intercontinental Kansas City At The Plaza Hotel Kansas City
Kansas City Intercontinental
Fairmont Hotel Kansas City
Hotel Style:
#3 Luxury Hotel in Kansas City
#5 Romantic Hotel in Kansas City
#12 Family Hotel in Kansas City
#12 Business Hotel in Kansas City
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Kansas City at the Plaza staff and other travellers.
23 questions
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Questions? Get answers from InterContinental Kansas City at the Plaza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request the 6th floor”
 of 5 bubbles admiraljedi, 18 Jan 2017 | Read review
“My room was 607. It allowed for great views of the Plaza shopping district.”
  • The snow falling on the Plaza
  • Fridge inside cabinet
  • At the window panel sides inside the room. Yuck!
  • Before the snowfall
 of 5 bubbles Hitheroadwithme, 17 Jan 2017 | Read review
“Rooms overlooking The Plaza are not worth the cost except during Christmas and New Years Eve.”
 of 5 bubbles Wandering_Rick, 2 Jan 2017 | Read review
“Rooms in the tower have the best views. Rooms in the west addition are largest.”
 of 5 bubbles JohnTerry13, 1 Jan 2017 | Read review
“Make sure to reserve a room in the "tower" with a view of the Plaza, on a high floor.”
 of 5 bubbles TrendWolf, 29 Dec 2016 | Read review
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