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InterContinental Kansas City at the Plaza

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InterContinental Kansas City at the Plaza
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1,430 Reviews from our TripAdvisor Community

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There are newer reviews for InterContinental Kansas City at the Plaza
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Showing 1,418: English reviews
Sydney
Reviewed 16 March 2016 via mobile

The majority of my visit was pleasant with a pleasant staff in the bar, restaurant and reception. And they provided me options for my dietary restrictions which is not as easy to meet in the US as I had expected Within 30 minutes of arriving I had 3 staff members call to my door - all willing to help but...

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Helpful?
Thank AnnieLu2
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear AnnieLu2, Thank you for sharing your comments. We're very pleased you enjoyed our staff and found our team to be very accommodating with your dietary restrictions! We do apologize for the mix-up with the charge for internet access. I trust this was corrected immediately. I would enjoy the opportunity to learn more about our lounge staff telling you service...

Paris, France
Reviewed 14 March 2016

I am a business traveler and I stay around 10/15 nights per month in hotels, mostly in the US. I go to Marriott, Hilton and Intercontinental. I stayed the night of the 03/09 at Intercontinental Kansas City. Hotel design is old and so is the room. The room was extremely noisy in front of a crossroad. The entire experience was...

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1Thank MAP5775
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear MAP5775, Please know the hotel was not aware you were an InterContinental Ambassador until you informed our staff of this during your check-out process. It would have been our pleasure to provide you with a room upgrade and welcome amenity had you let us know your status at the time the reservation was made, or when you checked-in to...

Kansas City, Missouri, United States
Reviewed 10 March 2016

We had the pleasure of attending a fundraiser gala for our local high school and had a marvelous time. I want to particularly praise the friendliness and service of the two people at the hospitality bar, especially Ms Mafutan ONeal, who greeted us smiling and served promptly, and helped with little things our table requested. What a great representative of...

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Thank Mollykwilliams
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Mollykwilliams, We're very glad to learn you had a marvelous time at your high school's fundraiser, and we hope it was a great financial success for the school! Thank you for sharing your comments on TripAdvisor and for letting us know how much you enjoyed Mafutari's service! She does a wonderful job serving our guests and we'll be sure...

Reviewed 10 March 2016 via mobile

Sunny was an excellent help at our stay. He was able to fix the television and our bath from taking forever to drain. He had a positive attitude and a warm welcoming. The reason I would come back to the intercontinental. Great service! Thank you.

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Helpful?
Thank Connor L
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Hello, Connor L! Thank you for choosing the InterContinental Kansas City and for sharing your experience on TripAdvisor. We appreciate and value the 5-star rating! Your comments will be shared with Sunny when he arrives to work later today. I know he'll be very pleased to learn how much you appreciated his service, and the manner in which he provided...

Reviewed 9 March 2016

I meet for breakfast with my best friend every Wednesday. We've visited dozens of restaurants through out town, especially in the Plaza area. The staff at the InterContinental is first-rate; professional, courteous, thoughtful---and fun to be with. And the food is excellent! Thanks to our friends Russell and Hisham---we'll be back every Wednesday! Bob Price

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Thank Bob P
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Good morning, Bob P! Russell and Hisham were excited when I shared your comments with them this morning. Thank you very much for recognizing their efforts and for sharing your experience on TripAdvisor! It will be an honor to have you join us every Wednesday in the Oak Room! Whenever I may be of service, please do not hesitate to...

Reviewed 8 March 2016 via mobile

I recently had the pleasure of celebrating a birthday at the Intercontinental and let me tell you that the hospitality was phenomenal. Absolutely, and I mean ABSOLUTELY everyone went out of their way to make sure I felt special. I was honestly so moved that it made this birthday the most memorable. Thank you to the entire staff, and Don...

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Thank Debbs V
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Good morning, Debbs V! Thank you for choosing the spend your birthday at the InterContinental Kansas City at the Plaza! It was kind of you to share your comments on TripAdvisor. We are always grateful when a guest feels their experience warranted a 5-star rating. We are extremely fortunate to have such a dedicated team. Making guests feel special is...

Des Moines, Iowa
Reviewed 6 March 2016 via mobile

I recently stayed here for a business conference that was bring held on site. The hotel is just across Ward Parkway from the Plaza, so a great location wit a grest view. The room was nice- bed was comfy, plenty of space and had a Keurig. I was lacking a remote to the TV but that was promptly remidied. My...

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Thank nebguest
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Hello nebguest, Thank you for letting us know you enjoyed your room, the hotel's incredible location, the food in the restaurant and our very welcoming and courteous staff! I apologize for the wait to use the fitness center equipment. This is the first time I have heard this comment in my seven years at the hotel, so any kind of...

Kansas City, Missouri
Reviewed 6 March 2016

This hotel and staff are great! I have come here annually and very much appreciate seeing the same staff members that take such care in your stay. While there are many that make my stay wonderful Craig Walter on the concierge floor is always great! He remembers from day to day and actually year to year me as a customer...

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Thank Chad M
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Chad M, Thank you for your loyalty to the hotel and for your kind words about Craig, which will be shared with him. We'll all look forward to your next visit! Sincerely, Don Breckenridge General Manager

Wichita, Kansas
Reviewed 2 March 2016

The Intercontinental continues to be near the top of my list for reasons to come to KC. Great location, accommodating front desk and courteous staff. Craig on the concierge floor is the best. Looking forward to a return trip very soon.

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Thank bgoody55
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear bgoody55, Thank you for your loyalty to the InterContinental Kansas City over the years! We appreciate you taking the time to share your experience on TripAdvisor. It is always gratifying to receive a 5-star rating! We typically receive about 10 on-line reviews a month that specifically reference Craig and the personalized service he provides to guests who choose to...

Kansas City, Missouri
Reviewed 2 March 2016

We stayed at the hotel on Friday, February 26, 2016 and we were celebrating my mom's 84th birthday. Nevada at the front desk was very friendly and really went over and above to make our first experience at the hotel one my mom will be talking about from years to come. We had a room with a view of the...

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Thank Peppany77
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Good morning, Peppany77! Thank you so much for choosing the InterContinental Kansas City to celebrate your mother's 84th birthday! She deserved to feel like a queen! We're very glad to learn your first experience with us was such a positive one. Nevada and Donyel are great at what they do, and they really enjoying doing it. Your comments will be...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
The Oak Room
The Oak Room
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the InterContinental Kansas City at the Plaza, where you will find impeccable service and all the luxuries you have come to expect from an InterContinental Hotel. Our luxuriously appointed guest rooms and superb meeting facilities are all just steps away from the Country Club Plaza entertainment district. ... more   less 

Additional Information about InterContinental Kansas City at the Plaza

Address: 401 Ward Pkwy, Kansas City, MO 64112-2102
Region: United States > Missouri > Kansas City
Price Range: $277 - $477 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Kansas City at the Plaza 4*
Number of rooms: 366
Reservation Options:
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Also Known As:
Intercontinental Kansas City At The Plaza Hotel Kansas City
Kansas City Intercontinental
Fairmont Hotel Kansas City
Hotel Style:
#4 Luxury Hotel in Kansas City
#5 Romantic Hotel in Kansas City
#12 Business Hotel in Kansas City
#12 Family Hotel in Kansas City
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Kansas City at the Plaza staff and other travellers.
24 questions
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Questions? Get answers from InterContinental Kansas City at the Plaza staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The concierge level is certainly worth the extra money.”
 of 5 bubbles LawrenceG859, 23 Mar 2017 | Read review
“Concierge level, 10 and 11, with a view of the Plaza.”
 of 5 bubbles imcalchemist, 22 Mar 2017 | Read review
“All I can say is ask for he concierge level because the service is excellent.”
 of 5 bubbles brucemac2017, 21 Mar 2017 | Read review
“Hotel is accessible to stores, restaurants & shops”
 of 5 bubbles evac671, 27 Feb 2017 | Read review
“My corner room on the west side of the hotel afforded a beautiful view of the plaza.”
 of 5 bubbles jamimba, 12 Feb 2017 | Read review
5 of 5