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All reviewsfull kitchenself cateringkitchen stuffcoffee maker in roomcountry club plazastove topoatmealroom was cleanawesome locationhome away from homethe holiday innbreakfast barone night staythe general managerrestaurants and shoppingsprint centershowtime
There is no ice machine in the hotel. The rooms have no hair dryers or coffee pots. The breakfast buffet consisted of packaged muffins, breakfast bars and oatmeal. They were out of coffee when we went down. Had some later. Definitely not worth the price....More
1 Thank Carol S
Response from 00esa, Manager at Extended Stay America - Kansas City - Country Club PlazaResponded 5 days ago
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what...More
Room was large and comfortable. The hotel staff were pleasant and helpful. Slightly out of the way for the arena but worth the extra walk in terms of room comfort and price.
Helpful reservations by phone and able to be flexible for times.More
Thank Dusty G
Response from 00esa, Manager at Extended Stay America - Kansas City - Country Club PlazaResponded 18 February 2018
Dusty, thanks for choosing Extended Stay America and for the wonderful feedback. We are thrilled to read you received an excellent service offered by our staff and that you were impressed with your spacious room along with the great value we offer. On behalf of...More
I would like to start out by saying, I’m sorry in advance.
My boyfriend and I drove up to Kansas City to see impractical jokers live. When we got to the hotel to check in the service people were turning away customers because the were...More
Response from 00esa, Manager at Extended Stay America - Kansas City - Country Club PlazaResponded 6 days ago
Thanks for being loyal to our brand. We're sorry you experienced so many difficulties during your stay. This is not the type of review we are accustomed to receiving, moreover, it is very disappointing to read that we were unable to assist you to your...More
I priced lined this motel due to an overnight stay in downtown KC closest to a nearby Children's hospital.
All rooms were to be non-smoking but we had to change rooms immediately because of the overwhelming cigarette smoke in the first room.
The next room...More
Response from 00esa, Manager at Extended Stay America - Kansas City - Country Club PlazaResponded 16 April 2018
Thank you for choosing to stay at our hotel. We are glad your overall stay with us was a pleasant one. Our team is committed to providing clean, comfortable and well-maintained suites for our guests, and we are sorry this was not the case during...More
I was quite surprised at how bad this hotel was. It was our first stay in an Extended Stay America hotel and based on the reviews on Trip Advisor our expectations were not unreasonable. Rather than a narrative I'm just providing the following list, which...More
Thank Jim M
Response from 00esa, Manager at Extended Stay America - Kansas City - Country Club PlazaResponded 13 April 2018
Thank you for being our guest and for taking time to leave feedback. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you...More
Thank you for your inquiry! The Extended Stay America - KC Country Club Plaza location does not offer transportation services however, taxi service is available to and from the greyhound station. I am unsure of the cost but... More
Thank you for your inquiry! The Extended Stay America - KC Country Club Plaza location does not offer transportation services however, taxi service is available to and from the greyhound station. I am unsure of the cost but I would say that it could run up to $30. This may be on the higher side. There is also public transportation that runs frequently.