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Extended Stay America - Kansas City - Country Club Plaza

165 reviews
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Traveller (36)
Room & Suite (29)
Dining (2)
Overview
  • Excellent20%
  • Very good19%
  • Average24%
  • Poor16%
  • Terrible21%
Travellers talk about
“full kitchen”(11 reviews)
“self catering”(2 reviews)
“kitchen stuff”(2 reviews)
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Pets Allowed
Wheelchair Access
Self-Serve Laundry
2.5 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (165)Write a Review
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All reviewsfull kitchenself cateringkitchen stuffcoffee maker in roomcountry club plazastove toproom was cleanhome away from homeawesome locationthe holiday innbreakfast barone night staythe general managerrestaurants and shoppingsprint centerivetteshowtime
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31 - 35 of 162 reviews
Reviewed 8 June 2017

I really enjoyed the great location. Everywhere I needed to go was within a few blocks of the hotel. The hotel is clean and well-maintained. Parking is plentiful, easy to get to, and free. I don't like to spend more than $100 on a room,...More

Review collected in partnership with Extended Stay
Thank John G
Response from 00esa, General Manager at Extended Stay America - Kansas City - Country Club PlazaResponded 10 June 2017

John, it was a pleasure to have you as our guest at Extended Stay America - Kansas City - Country Club Plaza. We are delighted to read you liked our convenient location and found us to be a great value. Thanks for allowing us to be...More

Reviewed 8 June 2017

Toilet broke during the night. There is no night staff at the hotel so you're on your own if you need anything or if anything stops working. The breakfast is just s cabinet with coffee, granola bars, muffins, and oatmeal packets. Not knocking it -...More

Review collected in partnership with Extended Stay
Thank Jennifer S
Response from 00esa, General Manager at Extended Stay America - Kansas City - Country Club PlazaResponded 9 June 2017

Thank you for choosing to stay with us. Please accept our apologies for the inconvenience you encountered. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. Your feedback is important to us, and...More

Reviewed 7 June 2017

Apparently they're short staffed but the staff that they have is short on professionalism. Booking error--Blamed Expedia (and it wasn't Expedia). Room not serviced? "We had to service 40 rooms today! We don't have any clean towels. You have to wait until morning" And then...More

Thank filmclip
Response from 00esa, General Manager at Extended Stay America - Kansas City - Country Club PlazaResponded 9 June 2017

Thanks for the review. We are glad to know you enjoyed your overall stay. Having said that, we apologize for the inconvenience you experienced with regard to your reservation. We strive to provide wonderful hospitality to all of our guests, but we obviously let you...More

Reviewed 4 June 2017 via mobile

Absolutely horrible. When we arrived our first room had not been cleaned - the trash had not been taken out and the shower tub combination was filthy. There were small bugs in the sink. The combination of the trash not being disposed of and the...More

Thank traveler1012622
Response from 00esa, General Manager at Extended Stay America - Kansas City - Country Club PlazaResponded 6 June 2017

Thank you for your feedback. It is disappointing to see you were not able to provide us with a better rating. Please know we have strict quality control standards which are meant to prevent a situation like yours from occurring. The cleanliness and room condition...More

Reviewed 4 June 2017 via mobile

We booked our two night stay through Booking.com a month prior to our trip. We had prepaid and had a confirmation number. When we arrived to check in, we were told there was no room for us and that the hotel was overbooked. The front...More

Thank Cindy S
Response from 00esa, General Manager at Extended Stay America - Kansas City - Country Club PlazaResponded 6 June 2017

Cindy, thank you for taking the time to share your comments. We are terribly sorry about the issues you experienced with your reservation, and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$104 - US$152 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$104 - US$152 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
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Traveller (36)
Room & Suite (29)
Dining (2)
Questions & Answers
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Slee0322
17 November 2015|
Answer
Response from vguerke | Property representative |
Thank you for your inquiry! The Extended Stay America - KC Country Club Plaza location does not offer transportation services however, taxi service is available to and from the greyhound station. I am unsure of the cost but... More
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Room Tips
"It's pretty easy for sound to travel in this hotel."
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"just not room 301"
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"Ask for the quiet side of the hotel"
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"Go to the marriot for their extended stay packages"
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