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We stayed here and enjoyed our stay.The rooms were clean and the bed was comfortable.The staff was friendly and helpful.The parking is plentiful.The breakfast was awesome,lots of choices.Would definitely stay here again.
When we arrived, there was a problem with the room we were assigned so they immediately moved us to another room. Our keys stopped working within a couple of hours (on the 2nd room) and the staff immediately responded to this and worked on the...More
Even though this a difficult property to access, HIEx should capitalize on their proximity to the stadium and theatre areas with a shuttle, even if an extra charge. The quality of stay was certainly not worth the $$$ charged due to access, loud rooms, and...More
Thank Mark W
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kansas City Sports ComplexResponded 17 September 2017
Dear Mark W,
Thank you for taking the time to write a review about your stay with us. We would like to apologize for not living up to your expectations regarding our rooms, breakfast selection and location. Reviews like yours are very valuable as they...More
June 17, 2017, I had reserved a room to stay at this hotel chain on a busy Saturday night. Unfortunately, while we were staying, the power went out. There were no lights, no air conditioning, no tv, no refrigerator. It was so dark we couldn’t...More
Thank Laura S
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kansas City Sports ComplexResponded 12 August 2017
Dear Laura S,
Thank you for taking the time to write a review about your stay with us. We'd like to apologize for the inconvenience caused by the power outage during your visit. We also regret the issues you had with the charged and with...More
The mattress and comforter was nice and cozy! I wish I had one! The room had a refrigerator and microwave. It was really nice and clean and everyone was really friendly. The only downfall was our window had a leak and it was raining really...More