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Adam's Mark Hotel & Conference Center

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Adam's Mark Hotel & Conference Center
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894 Reviews from our TripAdvisor Community

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Showing 892: English reviews
Reviewed 5 days ago NEWvia mobile

Stayed here for business nearby and had a room in upper floors. There was no AC in the room. I requested a room service to have it fixed. The fix was a box fan. I requested to change rooms if AC is non-functional. They could not accommodate. They gave me no other option other than check out that night, late...

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Helpful?
Thank Marcus M
chelseaburgard, Guest Relations Manager at Adam's Mark Hotel & Conference Center, responded to this review

We value your feedback Marcus. I apologize for the inconvenience you faced. It was never our intention and we apologize that we made you feel that way. Obviously we weren't anticipating a power outage, but we made every single effort to minimize the impact to the guests. Needless to say it was a tough weekend. This isn't typical of the...

Epsom, United Kingdom
Reviewed 6 days ago NEW

This hotel is a joke. Check in took forever, their computers were down for 2 days while I was there. They asked me to email my reservation to them to help get my room rate right. No breakfast on Saturday morning - the guy who opens up the coffee shop in the hotel and continental buffet didn't show up for...

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Helpful?
Thank mirzac1922
chelseaburgard, Guest Relations Manager at Adam's Mark Hotel & Conference Center, responded to this review

We value your feedback. I apologize for any inconvenience you faced. Obviously we weren't anticipating a power outage, but we made every single effort to minimize the impact to the guests. Needless to say it was a tough weekend. This isn't typical of the hotel and we hope you understand. We hope to see you again in the future.

Reviewed 2 weeks ago via mobile

Will selected this hotel specifically because my wife and daughter stayed here last year. Last year they had room service for breakfast this year no. The hotel is been changed over to a barbecue so no breakfast, I guess every place in Kansas City has to be a barbecue. No it does not! The beds are not comfortable you can...

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Helpful?
1Thank Brian M
chelseaburgard, Guest Relations Manager at Adam's Mark Hotel & Conference Center, responded to this review

Thank you for the review Brian. We appreciate your feedback. We are very excited to announce that a new BBQ restaurant is coming to the hotel. BBQ is in high demand in Kansas City and we aim to deliver. We apologize for the HVAC issues, we are happy to announce that we are currently in the process of updating or...

Reviewed 2 weeks ago via mobile

I had the best local experience at the bar with Tessie...she made me feel right at home and I felt very much accommodated by her...she filled up my free bowl of snacks and let me have free game of tons of screens! Btw the IPA is AAA

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Helpful?
1Thank Nicole H
chelseaburgard, Guest Relations Manager at Adam's Mark Hotel & Conference Center, responded to this review

Thank you for the review Nicole. We appreciate your feedback. I am happy to hear you enjoyed your stay and had a wonderful experience at the Adam's Mark. I will pass on all your praise to Tessie. Our dedicated staff is here to make you as comfortable as possible. Thank you again and we hope to see you again soon!

Scottsdale, Arizona
Reviewed 2 weeks ago via mobile

If you stay here, don't miss stopping by Casey's bar on site and grab a drink from Tessie Mae the kick butt bartender! She's a 20 year veteran of the place and will do whatever to make you feel comfortable...and she pours an excellent bush-mills on the rocks...worth the stay!!

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Helpful?
1Thank dicktopes
chelseaburgard, Guest Relations Manager at Adam's Mark Hotel & Conference Center, responded to this review

Thank you for the outstanding review and I am happy to hear you enjoyed your experience at the Adam's Mark. I will pass on the praise to Tessie! Our dedicated staff is here to ensure you have a comfortable and memorable stay. Thank you for choosing The Adam’s Mark Hotel and we hope to see you in the future.

A TripAdvisor Member
1 review
Reviewed 2 weeks ago via mobile

I really enjoyed my stay and would have given this place a five star but the people at the front desk could have been more helpful. It didn't ruin my trip cause Linda at the market thing they have answered my question. She was so friendly and very helpful. Wish all staff was a Linda . The room was very...

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Helpful?
Thank A TripAdvisor Member
chelseaburgard, Guest Relations Manager at Adam's Mark Hotel & Conference Center, responded to this review

Thank you for the wonderful review. We value your feedback. I will pass on the praise to Linda! Our professional staff is focused on providing unparalleled customer service in a warm and welcoming environment. I am thrilled you enjoyed your stay and thank you for choosing the Adam's Mark. We hope to see you again soon!

Kansas City, Missouri
Reviewed 3 weeks ago

We stayed in this hotel as family for a quick staycation during KC's recent ice storm. The room was very clean, staff was friendly, and the Waterpark staff was very nice, alert, and did a great job. We will be returning as we had a great experience.

Review collected in partnership with this hotel
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Helpful?
Thank mg1232017
chelseaburgard, Guest Relations Manager at Adam's Mark Hotel & Conference Center, responded to this review

Thank you for the wonderful review. We value your feedback and suggestions. I’m thrilled you enjoyed your stay with us. Our professional staff is focused on providing unparalleled customer service in a warm and welcoming environment. Again, thank you for the positive feedback and we look forward to having you again!

Oro Valley, Arizona
Reviewed 4 weeks ago

Purpose of the visit was to attend a Chiefs game, Adams Mark is an easy (10 minute) walk to Arrowhead Stadium. From that standpoint, the hotel served it's purpose. Location right near freeway is convenient. Check in was easy. Common areas in good to above average shape. However, the room...wow...this reminded me of like an OLD Holiday Inn.... the bathroom...

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Helpful?
2Thank Greg B
chelseaburgard, Guest Relations Manager at Adam's Mark Hotel & Conference Center, responded to this review

Thank you Greg for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced but I’m pleased to inform you we are undergoing a renovation at this time. Thank you for choosing the...

Reviewed 4 weeks ago

Stayed here Sunday while attending the Chiefs game (that's another story). The hotel suggested we get on the shuttle and check our bags later as they were not accepting luggage until 4:30. 20 guests came back to their car windows being SMASHED and everything inside gone. Our window was smashed and all our luggage stolen. While the staff was very...

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Helpful?
1Thank George S
chelseaburgard, Guest Relations Manager at Adam's Mark Hotel & Conference Center, responded to this review

Thank you for taking the time to write a review George. We take your comments and suggestions seriously. Management was made aware of two parking lot break-ins. The hotel is not responsible for theft and damages in the parking lot. We do try our best to make sure that the hotel and parking lot is staffed with security accordingly on...

Pensacola Beach, Florida
Reviewed 7 January 2017 via mobile

We decided to take our girls to the indoor water park. The room smelled. Mold in the bathroom.when we checked in asked the gal if they had suites? She informed us that they do in fact have suites, but we could not have one.??? She said they require 10 room minimum. Rent 10 rooms to be able to stay in...

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Helpful?
1Thank Bj F
chelseaburgard, Guest Relations Manager at Adam's Mark Hotel & Conference Center, responded to this review

I sincerely apologize for the condition of your room and the inconvenience. Your willingness to share your recent experience is genuinely appreciated. We take your comments seriously. I will personally look into the issues you mentioned. We are always eager to improve the overall guest experience.The hotel is getting some major upgrades and renovations. We hope you give us another...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Adam's Mark of Kansas City is a full-service hotel and conference center located on the Southeastern side of Kansas City, MO. Our location is adjacent to the Truman Sports Complex, home of the Kansas City Chiefs and Royals. The Adam's Mark of Kansas City offers over 369 well appointed rooms and 17,000 sq. ft. of event and meeting space. ... more   less 

Additional Information about Adam's Mark Hotel & Conference Center

Address: 9103 East 39th Street, Kansas City, MO 64133 (Formerly Holiday Inn Kansas City SE - Waterpark)
Region: United States > Missouri > Kansas City
Price Range: $114 - $301 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Adam's Mark Hotel & Conference Center 3.5*
Number of rooms: 369
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com and Travelocity so you can book your Adam's Mark Hotel & Conference Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Kansas City Se - Waterpark Hotel Kansas City
Sheraton Kansas City
Kansas City Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Adam's Mark Hotel & Conference Center staff and other travellers.
12 questions
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Saint Louis, Missouri
10 months ago
Maryville, Tennessee
10 months ago
over a year ago
1 month ago
Hanover, Minnesota

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Questions? Get answers from Adam's Mark Hotel & Conference Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Somewhere else? High floor would be quieter”
  • view of Arrowhead from our room
 of 5 bubbles GregB431, 20 Jan 2017 | Read review
“Stay somewhere else.”
  • Our room was not the worst part
  • Not good
 of 5 bubbles georgesQ3080TM, 18 Jan 2017 | Read review
“Avoid close to the elevators. LOUD”
 of 5 bubbles heidia814, 4 Jan 2017 | Read review
“If you have sensitive lungs...Asthma or other problems, you might want to request a room in the main tower rather than the wing closest to the water park. Also, double check the coffee if you're a caffiene addict like I am...The coffee fairy is a little evil there. All the packets in my room turned out to be decaf!”
 of 5 bubbles Meowwl, 3 Dec 2016 | Read review
“West side has a good view of the stadiums.”
 of 5 bubbles 849MichaelK, 2 Dec 2016 | Read review
5 of 5