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Embassy Suites by Hilton Hotel Kansas City - Plaza

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Embassy Suites by Hilton Hotel Kansas City - Plaza
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1,601 Reviews from our TripAdvisor Community

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Showing 1,595: English reviews
St. Louis
Reviewed yesterday NEW

We stayed here this weekend for my birthday. I had 6 ladies that came to town we had 2 rooms. The rooms were a nice size and were comfortable. All the employees there were really great. Jeremy greeted us Friday night and was a big help with our luggage. Each morning at breakfast Ginny made sure our table were cleaned...

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Helpful?
Thank Borrie40
Modesto, United States
Reviewed 3 days ago NEW

The entire staff at this hotel was impeccable for the entire 4 night stay. Everyone there was very helpful, gracious, and joyful, which I can say is a rarity these days in a hotel stay. All Hotels should take notice to the way these folks run this place. The Kitchen staff in their beautiful downstairs COMPLIMENTARY FREE breakfast area was...

Review collected in partnership with Embassy Suites Hotels
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Thank 455angelinal
Shreveport, Louisiana
Reviewed 4 days ago NEW

Went for steelers/chiefs game. Great location where you can get to anything in minutes. Great staff, clean rooms and suites. We had a family of 5 and we had a double bed suite. Plenty if room. Nice bar and restaurant although only ate the pizza which was good.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Junior122016
Neosho, United States
Reviewed 6 days ago NEW

I stayed at the Embassy Suites while attending a seminar. My stay was very enjoyable. The staff were so friendly and accommodating. They have a shuttle service that came in handy for getting back and forth from the Plaza in the evenings. I would definitely recommend staying here when visiting Kansas City.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 219debir
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for staying at the Embassy Suites in Kansas City and sending feedback on your stay. We appreciate the favorable comments you made in regards to the great stay you had at the hotel. We look forward to having you stay with us again. Ted Frerking General Manager

Reviewed 6 days ago NEW

I am a Diamond Member of Hilton Honors and have traveled this country for the past five years. Bear in mind that as a Diamond Member my room was on the "Preferred Level". You think a little extra effort would be taken. The first room I was given I had to be moved because the heat did not work. The...

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Helpful?
Thank Greg L
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for staying at the Embassy Suites in Kansas City. I do apologize for the issues you experienced with the cleanliness of your room. The housekeeping staff usually do a great job of getting the rooms in excellent condition for our guests and I do apologize they did not deliver this level of service in your room. I have shared...

Leavenworth, Kansas
Reviewed 6 days ago NEW

If you take full advantage of the amenities this has to offer it is a great value! Evening reception and complimentary shuttle were wonderful! They even worked with us for the shuttle when our dinner ran late. Would definately stay again given the chance.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank jasonmr1989
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

It was good to read that you had a very nice stay at the hotel and found the hotel to have wonderful accommodations. We appreciate your business and the nice comments. Thanks for staying with us. We look forward to your return. Ted Frerking General Manager

Hoyleton, Illinois
Reviewed 1 week ago

Breakfast was very good. Did miss biscuits and gravy. Pool was warm and good for both beginning and advanced swimmers. Workout room was good but treadmills working but could use minor repairs. I thought the workout room was open 24 hours and used it at 4am. Later found out it was only open from 6am-11pm but no staff kicked me...

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Thank curtruth
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for staying at the Embassy Suites on the Country Club Plaza. I am glad you had a great experience and enjoyed our wonderful amenities. We appreciate your business and look forward to your return. Ted Frerking General Manager

Maine
Reviewed 1 week ago

Hotel is a typical Embassy Suites - 12 floors, all rooms circle an open center atrium. When you walk into your room, the entry room contains the sofa bed / living room / bar area and beyond that a separate master bedroom with bathroom, external balcony (charming, unexpected) and large sliding door / window. Bathroom: Tub/toilet in small room accessed...

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Helpful?
Thank skypath
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for staying at the Embassy Suites in Kansas City. I appreciate the comments and overall review of your stay at the hotel. I was glad to read you had a nice stay and would definitely return to our hotel on a future visit to Kansas City. Thanks for staying with us. We appreciate your business. Ted Frerking General Manager

Saint Paul, Minnesota
Reviewed 1 week ago via mobile

Very dated property, embarrassing suites, not Embassy Suites. Rooms as well as common areas need a complete remodel. The entire property would be wonderful, if it was 1980. It is not on The Plaza as advertised. No upgrades as a HH Diamond Member. Save your time and hard earned dollars and stay somewhere else in KC.

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Helpful?
Thank AC197
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

I was disappointed to read that you had a poor stay at our hotel. I do apologize for the issues you experienced. The lobby and atrium of the hotel is comprised of historic Spanish décor to complement the Spanish décor found at the Country Club Plaza. Some guests do not find this décor to be to their liking and I...

Livermore, California
Reviewed 1 week ago

Very good hotel with great staff. Breakfast and made to order eggs always nice. Close to Westport area and can walk to numerous restaurants and shops. Rooms have plenty of space and have a small fridge and microwave.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Tom B
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

It was good to read that you felt the Embassy Suites in Kansas City was a very good hotel with great staff. Thanks for staying with us. We hope to see you again soon. Ted Frerking General Manager

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Embassy Suites by Hilton Hotel Kansas City - Plaza

Address: 220 West 43rd Street, Kansas City, MO 64111
Region: United States > Missouri > Kansas City
Price Range: $268 - $361 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel Kansas City - Plaza 3.5*
Number of rooms: 266
Reservation Options:
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Also Known As:
Embassy Suites Kansas City
Kansas City Embassy Suites
Hotel Style:
#37 Business Hotel in Kansas City
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Hotel Kansas City - Plaza staff and other travellers.
6 questions
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Questions? Get answers from Embassy Suites by Hilton Hotel Kansas City - Plaza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Talk to staff”
 of 5 bubbles skypath, 15 Jan 2017 | Read review
“Rooms away from the elevator are a good choice.”
 of 5 bubbles kansascitykatie, 8 Jan 2017 | Read review
“We were on a business trip and on different floors and no one had any complaints about it being loud.”
 of 5 bubbles vbevel90, 3 Jan 2017 | Read review
“Ask for a room with a view of the Plaza.”
 of 5 bubbles b1390g, 19 Dec 2016 | Read review
“The Two Bedroom Family Suites with pullout sofa in the living room are HUGE!!!”
 of 5 bubbles Margot1234567, 18 Dec 2016 | Read review
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