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Embassy Suites by Hilton Hotel Kansas City - Plaza

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Embassy Suites by Hilton Hotel Kansas City - Plaza
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1,686 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Hotel Kansas City - Plaza
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Showing 1,680: English reviews
Nebraska
Reviewed 30 August 2016

This property is in desperate need of repair! The air conditioning does not work and the refrigerators are all frozen up. The breakfast is very disappointing compared to all of the other Embassy Suite properties. The staff tries their best to accommodate their guests, but they truly don't have much to work with! The lobby looks very nice, but that...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank my4girls
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for staying at the Embassy Suites in Kansas City. I was disappointed to read that your stay was not very good. Unfortunately, the heavy rains and the flash flood that hit the Kansas City area did impact our hotel and cause the parking garage to take on some water in areas. I do apologize for the issues that this...

Newcastle, United Kingdom
Reviewed 29 August 2016

Checked I 26th July for a three night stay, room 327. Plenty of room faults to mention; 1 - Room for three adults but only two cups for your drinks. 2 - Found a hotel guest sheet on the reception desk on check out ,it would have been a good idea to hand them out on arrival ! 3 -...

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Thank SUSAN H
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for sending feedback on your recent stay at the hotel. I do apologize for the issues you experienced during your stay. I will review these items with the staff so they can be corrected. It was good to read that the staff provided very good service to you during your stay. We appreciate your business and hope to have...

Reviewed 28 August 2016 via mobile

Ginger and Byron gave the best service to me and my brother Jha'merre and I. Their service was phenomenal and made us feel welcomed. I enjoyed my stay at the Embassy and breakfast especially because of their warm friendliness. GREAT PEOPLE they are!

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Thank J C
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

It was good to read that you received great service during your stay at the hotel. I will share your comments with the hotel staff. Thanks for staying with us. We appreciate your business. Ted Frerking General Manager

Abilene, Texas
Reviewed 26 August 2016 via mobile

Great experience at this hotel. The staff is super friendly and text to meet any needs prior to arrival and during the stay. The hotel is a little dated but clean. The fitness room had nice equipment but get there early. Nice evening reception and breakfast. Special acknowledgment to Tori for going above and beyond to ensure our time at...

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Helpful?
Thank Melissa B
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for staying at the Embassy Suites on the Country Club Plaza. It was good to read that you had a great experience at the hotel. We appreciate your business and look forward to having you stay with us again. Ted Frerking General Manager

Omaha, Nebraska
Reviewed 26 August 2016

We came to Kansas City for business and one of my colleagues had never been to the plaza. My wife is a Hilton Honors member and Embassy Suites seemed like a good choice. We were not let down! The staff was great and the rooms were well maintained and very clean! The Manager Reception was nice as all of the...

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Thank AndyDanica2016
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for sending feedback on your recent stay at the hotel. It was nice to read that you had a great stay at the hotel and that the staff were very friendly and accommodating. We appreciate your business and look forward to having you stay with us again. Ted Frerking General Manager

Reviewed 24 August 2016

The staff was very helpful. The facility was nice. The gym was up to date and comfortable for evening workouts. I did enjoy the breakfast staff for the 3 day stay. Mrs. Ginger was extremely friendly and informative about the area.

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Helpful?
Thank Constance J
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

It was nice to read that you had a very nice stay at the Embassy Suites on the Plaza. Ginger does a great job for us in the breakfast area and I will share your comments with her. Thanks for staying with us. We appreciate your business. Ted Frerking General Manager

Kansas City, Missouri
Reviewed 24 August 2016

The staff here was the friendliest I've ever encountered. They were all happy, nice and helpful the entire stay. The hotel is within walking distance of Westport and the wedding reception venue. Perfect for the group!

Review collected in partnership with Embassy Suites Hotels
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Thank nataliesL7894GW
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

It was good to read that you had a very nice weekend stay at the hotel. I am glad the staff did a good job of providing friendly and helpful service to you. We appreciate your business and look forward to having you return. Ted Frerking General Manager

Goose Creek, South Carolina
Reviewed 23 August 2016

We took a quit getaway to Kansas City with friends. The hotel is a little dated architecture but was really a great stay. We enjoyed the complimentary happy hour and snacks. The walk to the heart of the Plaza is a little long but we enjoyed the walk. We liked the hotel and will stay there again.

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Thank Kenley S
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for choosing the Embassy Suites for your weekend get away destination. I am glad that you had a great stay at the hotel. We appreciate your business and look forward to having you stay with us again. Ted Frerking General Manager

Camden, Delaware
Reviewed 23 August 2016 via mobile

Nice hotel in a good location. Staff was friendly overall. The hotel itself is a bit outdated BUT the rooms were nice. The breakfast was fantastic. Overall, not a bad stay. Not sure if I'd stay again due to Hilton itself... not the hotel.

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Thank 919JamesC919
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for staying at the Embassy Suites in Kansas City. I am glad that you had a nice stay at the hotel and found the hotel staff to be friendly and our breakfast fantastic. Thanks for staying with us. Ted Frerking General Manager

Reviewed 22 August 2016 via mobile

The front desk clerk Tori was awesome, she was smilling and very inviting. Thanks for giving this Embassy Suites a great first impression. The breakfast staff was also kind and friendly. The food was prepared perfect. Ginger was very inviting. I will certainly stay here again.

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Helpful?
Thank DivaTravelers
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

I am glad that you had a great stay at the hotel and that Tori and Ginger did a great job of taking care of you during your stay. I will share these comments with them. We appreciate your business. Thanks for staying with us. Ted Frerking General Manager

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Embassy Suites by Hilton Hotel Kansas City - Plaza

Address: 220 W 43rd St, Kansas City, MO 64111-3112
Region: United States > Missouri > Kansas City
Price Range: $249 - $391 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel Kansas City - Plaza 3.5*
Number of rooms: 266
Reservation Options:
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Also Known As:
Embassy Suites Kansas City
Kansas City Embassy Suites
Hotel Style:
#37 Business Hotel in Kansas City
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Hotel Kansas City - Plaza staff and other travellers.
7 questions
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Questions? Get answers from Embassy Suites by Hilton Hotel Kansas City - Plaza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay at another hotel”
252DavidT, 10 Apr 2017 | Read review
“Stay somewhere else.”
smickles2017, 5 Apr 2017 | Read review
“South side is best. Also, the elevators aren't sufficient when the hotel is full. I'd suggest staying on a high floor.”
KSCatLover, 23 Mar 2017 | Read review
“Ask for larger beds and bathrooms”
824bethj, 20 Mar 2017 | Read review
“Higher floors have sweeter views.”
maureenm455, 13 Feb 2017 | Read review
5 of 5