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816 Hotel

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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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816 Hotel
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593 Reviews from our TripAdvisor Community

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Showing 592: English reviews
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Fort Morgan, Colorado
Reviewed 2 days ago NEW

816 and the whole area we went to have AMAZING customer service. Every single person we talked to or asked questions to went above and beyond for us. They are doing renovations but they are very up front with you and love suggestions. All the ladies were great, Mr. Spacey, and Newbie, and our shuttle driver. Thank you all for...

Thank Michelle W
Cedar Rapids, Nebraska
Reviewed 5 days ago NEW

Decent little hotel, free drink per person per night was nice. Omelet Bar was pretty awesome for breakfast. Under renovations, but didn't affect us at all, good "Happy Hour" (get a drink or 2 down before you head to the $10 beers at the Sprint Center or Power and Light), all the staff we encountered were very nice, friendly and...

Thank sweetriver67
Molly M, Front Desk at 816 Hotel, responded to this review

I love this review! It is such a wonderful display of thought! You're wife loved it and you decided you just liked it so so, and that is okay with us! Thank you so much for taking a chance on us and if you stop in KC again, call us directly, let us know you stayed before and we'll make...

Wichita, Kansas
Reviewed 6 days ago NEWvia mobile

The hotel was a local themed surprise. The local historical photos and stories is a nice touch. The rooms were big and bed linens cozy. The bathroom was medium sized and nicely done. The updates being made were not an issue during our stay. We enjoyed our stay.

Thank crlhunt
Molly M, Front Desk at 816 Hotel, responded to this review

Thank you, glad you enjoyed your stay. We do our best to celebrate Kansas City and its rich history. Be sure to call us directly next time you come though and we will get you the best rate!

Omaha, NE
Reviewed 6 days ago NEW

Went to KC for concert. Their website says they have a shuttle, which their front desk staff said we don't run a shuttle to the Sprint Center, so we got an Uber. Then our toilet was plugged and I went down to the front desk and the rude front desk lady offered to get me the plunger and I could...

Thank hawkeye60
Molly M, Front Desk at 816 Hotel, responded to this review

We do run a shuttle that will take you within a few blocks of the Sprint Center. For time and safety we do not try to drop off right inside the Power and Light/Sprint Center district. I'm sorry about the plunger situation. We have one located on every floor, we will communicate that to all our staff.

Reviewed 1 week ago

Good location near Westport night life with easy access to important KC sites. I had a clean, spacious room with a big window and a comfortable bed. Unfortunately, there were just enough needless irritations during my 2-day stay to prevent me from recommending 816. I never received a confirmation e-mail for my reservation, because the staffer mistyped my e-mail address,...

Thank David C
Molly M, Front Desk at 816 Hotel, responded to this review

It is terribly unfortunate that you did not receive the amenities information at check in. All guests at check in are given a list of our amenities and any instruction on those; e.g. our free internet login instruction, drink ticket and redemption of said ticket, breakfast times, parking instructions etc. The band that was playing was a one time preview...

Reviewed 1 week ago via mobile

Stayed here with family for one night to be near business dinner on The Plaza. Our room looked nothing like the ones in photos. Teenaged children went to bed before we got home from a late dinner and room had no functioning A/C or air of any kind, so we suffered through a very stuffy night. Also, there were no...

Thank Julee H
Molly M, Front Desk at 816 Hotel, responded to this review

From what you say about the bathroom, you may have been in a room that was not yet renovated, we have one floor left to complete. We are currently working to replace AC units. Our beds are full size and due to the size of our rooms, fire code will not allow us to place cots or rollaways in rooms...

Winter Park, Florida
Reviewed 1 week ago

Booked this hotel while on a road trip and decided to stay in Kansas City very last minute. Free drinks at check in included some kind of margarita with off brand liquors. Tasted like Kool Aid. Room had a loose toilet, no working AC, sliding barn door which afforded no privacy and shoddy workmanship in the " remodeled" room ....

Thank matissegirl
Molly M, Front Desk at 816 Hotel, responded to this review

Sorry you were disappointed. Each guest is offered a drink ticket which they can use for a a free cocktail/beer/wine, and we have reduced happy hour on our premium liquors. We hope you addressed the issues with the room to our front desk staff so we can contact our maintenance about it. We do not charge for parking as it...

Springfield, Missouri
Reviewed 1 week ago

Well we tried to find something close to sprint center and thought we had found the cheapest hotel but still good. The hotel was nice, room very good. However when we asked for the shuttle for dinner, (which was early) no shuttle available. Then when we asked for a shuttle for the concert, the front desk person told me we...

Thank Mona1159
Molly M, Front Desk at 816 Hotel, responded to this review

Our front desk agent should have clarified that for safety and time we drop off a block and a half from the Sprint Center/power and light district. The logistics of getting in and out of that area can get complicated. Especially during sold out concerts. The shuttle is also based on availability. I do apologize for any miscommunication.

Salt Lake City, Utah
Reviewed 1 week ago via mobile

We stayed here while the rest of our group stayed at a more expensive hotel on the plaza. Our hotel had a great shuttle service, breakfast and happy hour. Their hotel had none of those things. I think their was remodeling going on. We did not notice any construction during our stay. We also enjoyed getting a carry out burger...

Thank Margie H
Molly M, Front Desk at 816 Hotel, responded to this review

Thank you Margie! The Westport Flea Market has great burgers! Next time you visit be sure to call us directly and let us know you are a repeat guest!

Reviewed 4 weeks ago via mobile

This hotel is under renovation and I knew that from the other reviews before i booked. My friend and i were in Kansas city for a concert so we were only there for one night. Check in was smooth, front desk staff was friendly and when we got back from the show, the night time desk staff got us forks...

Thank denise g
Molly M, Front Desk at 816 Hotel, responded to this review

Thank you for your suggestions, we really appreciate them! We are glad you enjoyed your stay despite our growing pains, a grab bar is an excellent idea! We hope to see you again, and when we do, call us directly and we'll get you the best rate! Safe Travels!

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11/06/2017 12/06/2017
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  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Multilingual Staff
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Discover Kansas City's only hotel dedicated to the past and present of the Paris of the Plains.   The 816 Hotel offers the BEST location in all of Kansas City...in the heart of Westport.  There are over 170 shops, restaurants and nightlife within a 5 block radius of the hotel. 6 blocks to our South is the Country Club Plaza and 30 blocks to our North Sprint Center and Power and Light Entertainment District. All of this is at your disposal with our complimentary shuttle service. Check into the 816, and tuck your keys away. Enjoy the best of KC without the hassle of driving and paying to park. Every guest of the 816 Hotel will enjoy the following amenities: * Free Breakfast including a made to order Omelet station * Nightly Manager's Cocktail Reception   * Free shuttle service in a 4 mile radius  * KC;s fastest (and free) hotel Wi-Fi * Free parking * Free passes to Gold's Gym (2 blocks to our East) We look forward to seeing you! ... more   less 

Additional Information about 816 Hotel

Address: 801 Westport Road, Kansas City, MO 64111-3144 (Formerly Holiday Inn Express Kansas City - Westport Plaza)
Region: United States > Missouri > Kansas City
Price Range: $166 - $273 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — 816 Hotel 2.5*
Number of rooms: 107
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Also Known As:
Holiday Inn Express Kansas City - Westport Plaza Hotel Kansas City
Holiday Inn Kansas City
Kansas City Holiday Inn
Hotel Style:
#8 Business Hotel in Kansas City
#20 Romantic Hotel in Kansas City
#24 Family Hotel in Kansas City
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Questions & Answers

Here's what travellers have asked, with answers from 816 Hotel staff and other travellers.
20 questions
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Jamestown, North Dakota
Rogers, Arkansas
Las Vegas
1 month ago
3 months ago

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Questions? Get answers from 816 Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay someplace else”
  • Chipped mirror and bad lighting
  • Space under sink
  • AC didn't work
matissegirl, 19 May 2017 | Read review
“Call the hotel directly for the best prices.”
Mfsnyder11050, 12 Apr 2017 | Read review
“there were renovating some of the rooms when is was there. not sure if you can choose”
rbciii2002, 10 Apr 2017 | Read review
“Look for the KC Mafia room...”
589trevorg, 5 Apr 2017 | Read review
“Call the hotel directly for the best price, we got it for a lot less than we seen on line”
861DavidJ861, 20 Feb 2017 | Read review
5 of 5
US$104* /night
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Prices are for 1 room, 2 adults
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