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The hotel location is the main attraction it’s a walking distance from the west port plaza (restaurants, cafe, deli, salon...etc) , the service , employees and facilities are all good but nothing is exceptional.
Thank Rasha J
Response from Aaron B, Public Relations Manager at Sheraton Westport Plaza Hotel St. LouisResponded 2 days ago
Dear Rasha J,
Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization.
Director of Rooms
Sheraton Westport Hotels
We had very helpful and friendly front desk staff that made sure our two rooms were adjoining. The rooms were a nice size and clean. The executive level free breakfast was very picked over at 9am so that was the only disappointment.More
Response from Aaron B, Manager at Sheraton Westport Plaza Hotel St. LouisResponded 1 week ago
Thank you for choosing to stay at the Sheraton Westport Plaza Hotel St. Louis and providing your honest feedback on the Guest Satisfaction Survey.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of...More
We called ahead to make sure we had a room with 2 beds and we could get a roll away bed. When we checked in they had us (2 adults, a 17 year old and a child) in a king bed. They did move us...More
1 Thank sarah w
Response from Aaron B, Manager at Sheraton Westport Plaza Hotel St. LouisResponded 3 weeks ago
Thank you for sharing your recent experience with us. I want to apologize for tge issues you experienced with not receiving adequate supplies for your room. Our Wi-Fi is complimentary and even if you do charge it to the room we make the adjustment before...More
My stay was nice. The beds were comfy, my room was clean, I had a quiet sleep, and the staff were friendly and accommodating. I love the fact that there were so many things do to and restaurant choices directly downstairs.
The evening reception on...More
Response from Aaron B, Manager at Sheraton Westport Plaza Hotel St. LouisResponded 2 days ago
We are delighted to have been your chosen hotel during your recent stay in Saint Louis. It was
truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with
the hotel team as...More
We had no complaints. The staff was excellent going above and beyond to make you happy! Very friendly and helpful. The room was large and clean. The club lounge food was delicious. The breakfast was hot eggs, oatmeal, sausage, bacon, and potatoes. They also had...More
Response from Aaron B, Manager at Sheraton Westport Plaza Hotel St. LouisResponded 16 July 2018
Having a hot breakfast is always a good way to start out your day! We're glad you were able to enjoy the breakfast but also the other great restaurants that are offered in the surrounding area of Westport. Having a parking garage is...More
Response from BIRICoralGablesFl_ | Reviewed this property |
Sorry for the late reply but I called the management company to make sure I gave the correct info. I had a rental car which I picked up @ the hotel for my visit. But the shuttle does provide rides within a short radius from... More
Sorry for the late reply but I called the management company to make sure I gave the correct info. I had a rental car which I picked up @ the hotel for my visit. But the shuttle does provide rides within a short radius from the hotel in addition to the airport. But they have added a lot of new stuff to Westport Plaza where it is located. My faves there are Panera Bread ( Formerly St Louis Bread Co ) & Starbucks. They now have entertainment there , Jive & Wail and Live Theatre. Hope that helps !