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Sheraton Westport Plaza Hotel St. Louis

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Traveller (68)
Room & Suite (141)
Dining (43)
Overview
  • Excellent38%
  • Very good32%
  • Average19%
  • Poor6%
  • Terrible5%
Travellers talk about
“westport plaza”(52 reviews)
“comedy club”(23 reviews)
“the club lounge”(26 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star accommodation
All hotel details
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Rooms
2 Sep3 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (480)
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472 results
Traveller rating
176
150
93
29
24
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Time of year
LanguageEnglish
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176
150
93
29
24
Show reviews that mention
All reviewswestport plazacomedy clubthe club loungeseen better daysnice hotelbottled waterroom was spaciousoutdoor poolcommon areassoccer tournamentairport shuttlemeeting roombusiness centerst louisup to datecookieslobby
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1 - 5 of 472 reviews
Reviewed 3 days ago via mobile

The hotel location is the main attraction it’s a walking distance from the west port plaza (restaurants, cafe, deli, salon...etc) , the service , employees and facilities are all good but nothing is exceptional.

Thank Rasha J
Response from Aaron B, Public Relations Manager at Sheraton Westport Plaza Hotel St. LouisResponded 2 days ago

Dear Rasha J, Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization. Aaron Brown Director of Rooms Sheraton Westport Hotels abrown@lhmc.com

Reviewed 2 weeks ago

We had very helpful and friendly front desk staff that made sure our two rooms were adjoining. The rooms were a nice size and clean. The executive level free breakfast was very picked over at 9am so that was the only disappointment.More

Thank Linhardt
Response from Aaron B, Manager at Sheraton Westport Plaza Hotel St. LouisResponded 1 week ago

Dear Linhardt, Thank you for choosing to stay at the Sheraton Westport Plaza Hotel St. Louis and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of...More

Reviewed 3 weeks ago

We called ahead to make sure we had a room with 2 beds and we could get a roll away bed. When we checked in they had us (2 adults, a 17 year old and a child) in a king bed. They did move us...More

1  Thank sarah w
Response from Aaron B, Manager at Sheraton Westport Plaza Hotel St. LouisResponded 3 weeks ago

Thank you for sharing your recent experience with us. I want to apologize for tge issues you experienced with not receiving adequate supplies for your room. Our Wi-Fi is complimentary and even if you do charge it to the room we make the adjustment before...More

Reviewed 4 weeks ago

My stay was nice. The beds were comfy, my room was clean, I had a quiet sleep, and the staff were friendly and accommodating. I love the fact that there were so many things do to and restaurant choices directly downstairs. The evening reception on...More

Thank wnbraker98
Response from Aaron B, Manager at Sheraton Westport Plaza Hotel St. LouisResponded 2 days ago

Dear wnbraker98 We are delighted to have been your chosen hotel during your recent stay in Saint Louis. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as...More

Reviewed 15 July 2018

We had no complaints. The staff was excellent going above and beyond to make you happy! Very friendly and helpful. The room was large and clean. The club lounge food was delicious. The breakfast was hot eggs, oatmeal, sausage, bacon, and potatoes. They also had...More

Thank OldBridgeTraveler
Response from Aaron B, Manager at Sheraton Westport Plaza Hotel St. LouisResponded 16 July 2018

Hello OldBridgeTraveler, Having a hot breakfast is always a good way to start out your day! We're glad you were able to enjoy the breakfast but also the other great restaurants that are offered in the surrounding area of Westport. Having a parking garage is...More

View more reviews
About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Wheelchair Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$154 - US$645 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Business Hotel in Maryland Heights
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$154 - US$645 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Business Hotel in Maryland Heights
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (68)
Room & Suite (141)
Dining (43)
Pool & Beach (25)
Amenities (42)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Kelsie L
30 March 2017|
AnswerShow all 3 answers
Response from Aaron B | Property representative |
30 minutes
0
Votes
198cindyc
21 May 2015|
Answer
Response from Leanne P | Property representative |
Hi 198cindyc, you can either take a cab (about $30 each way) or take our shuttle to the airport and catch the Metrolink which is about $7 round trip on the Metro.
0
Votes
Leakbarn
29 January 2015|
AnswerShow all 5 answers
Response from BIRICoralGablesFl_ | Reviewed this property |
Sorry for the late reply but I called the management company to make sure I gave the correct info. I had a rental car which I picked up @ the hotel for my visit. But the shuttle does provide rides within a short radius from... More
1
Vote
Room Tips
"Club level rooms are a good choice."
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"Club level room"
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"Club floors come with food & drinks"
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"Stay elsewhere"
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