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Sheraton Westport Chalet Hotel St. Louis

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Traveller (73)
Room & Suite (56)
Dining (5)
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Overview
  • Excellent25%
  • Very good31%
  • Average23%
  • Poor12%
  • Terrible9%
Travellers talk about
“the club lounge”(22 reviews)
“small balcony”(9 reviews)
“an older hotel”(11 reviews)
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3 Star Hotel
All hotel details
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Reviews (484)
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Traveller rating
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58
44
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121
143
112
58
44
Show reviews that mention
All reviewsthe club loungesmall balconyan older hotelindoor poolcomedy clubfree internetbeds were comfortableairport shuttleupon checkwestportmeetingconferencelouisplazaexteriorpondnightlife
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1 - 5 of 478 reviews
Reviewed 3 days ago via mobile

My husband and I were both surprised by our stay. We assumed the hotel was dated and our stay would be average at best. Instead, we were please to encounter beautiful common space, extraordinary staff and a large, comfortable room. We were a bit weary...More

Thank Julie M
Reviewed 1 week ago

My wife and I were in town to attend a concert at The Hollywood Casino Amphitheatre, and this hotel is only a 15 minute city drive from the Amphitheatre (for those who don't like Interstate/Highway travel). We got a really good deal from priceline.com, which...More

Thank Andy G
Response from Aaron B, Manager at Sheraton Westport Chalet Hotel St. LouisResponded 1 week ago

Dear Andy G, We are delighted to have been your chosen hotel during your recent stay in Saint Louis. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team...More

Reviewed 1 week ago

The service at the Chalet is inconsistent. The gentleman who drove the shuttle was very pleasant, however, he never offered to help the ladies with their luggage on or off the shuttle. The staff at check in were very friendly, even though it was fairly...More

Thank s0krm0m
Response from Aaron B, Manager at Sheraton Westport Chalet Hotel St. LouisResponded 1 week ago

Dear s0krm0m, Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization. Sincerely, Aaron Brown Director of Rooms Sheraton Westport Hotels abrown@lhmc.com 314-878-1500 ext. 1729

Reviewed 4 weeks ago

We had a very large meeting with over 450 participants. It was run perfectly. The facility and staff are amazing. The staff was on point. The facility beautiful. Can't say enough nice things about the whole experience!!! Will be returning!!More

Thank heidiperham
Response from Aaron B, Manager at Sheraton Westport Chalet Hotel St. LouisResponded 4 weeks ago

We are delighted to have been your chosen hotel during your recent stay in Saint Louis. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical...More

Reviewed 3 May 2018 via mobile

Stayed here for an overnight stay with family. Hotel staff was polite but not friendly and appeared stressed on checkin. No upgrade offered despite being a platinum SPG member. Had to ask and then none available. Hotel has an unpleasant smell to it on check...More

1  Thank Chandra P
Response from Aaron B, Manager at Sheraton Westport Chalet Hotel St. LouisResponded 4 May 2018

Dear Chandra P, Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization. Sincerely, Aaron Brown Director of Rooms Sheraton Westport Hotels abrown@lhmc.com 314-878-1500 ext....More

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About
Amenities
Top amenities
Free Parking
Restaurant
Pool
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Concierge
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$148 - US$307 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$148 - US$307 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (73)
Room & Suite (56)
Dining (5)
Pool & Beach (4)
Business Centre & Event Rooms (3)
Questions & Answers
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Friendlyson
19 July 2016|
Answer
Response from Nancy D | Reviewed this property |
Animals should be allowed as the hotel is awful.
-1
Votes
Friendlyson
19 July 2016|
Answer
Response from Rick L | Reviewed this property |
I believe that you would be OK. I'd give them a call to confirm.
0
Votes
AshieCo
18 September 2015|
AnswerShow all 5 answers
Response from Leanne P | Property representative |
We do not have balconies in all rooms but there are multiple rooms in the Chalet that have them. Please be aware that we are in the middle of a renovation so not all balconies can be used at this time.
1
Vote
Room Tips
"rooms on level 1 & 2 are actually below the desk level."
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"Access to several other restaurants, shops and amenities without going outside!"
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"Corridors are long, if walking is a problem, try to get a room in the Rm 301 - 350 range.near the lobby on..."
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"great pool"
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