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Sheraton Westport Chalet Hotel St. Louis

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Traveller (73)
Room & Suite (39)
Dining (5)
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Overview
  • Excellent24%
  • Very good32%
  • Average23%
  • Poor12%
  • Terrible9%
Travellers talk about
“the club lounge”(21 reviews)
“small balcony”(9 reviews)
“an older hotel”(10 reviews)
Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3 Star Hotel
All hotel details
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (477)
There are newer reviews for Sheraton Westport Chalet Hotel St. Louis
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118
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111
58
43
Show reviews that mention
All reviewsthe club loungesmall balconyan older hotelindoor poolcomedy clubbeds were comfortableupon checkairport shuttlewestportconferencemeetinglouisplazaexteriorpondnightlifeattendees
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171 - 175 of 471 reviews
Reviewed 1 June 2015

When I arrived at the Westport Chalet, I was a bit worried. The outside is very outdated. However, when we entered in the lobby, we found a new and updated look. The front desk staff is very friendly and helpful. The rooms were nice and...More

Thank Al R
Response from Leanne P, Manager at Sheraton Westport Chalet Hotel St. LouisResponded 2 June 2015

Hello Al R, thank you for sharing your experience here at the Sheraton. We are very pleased that although your first impression was not extraordinary, your stay was a good one! We are beginning renovations on the Chalet guest rooms in the Fall and look...More

Reviewed 1 June 2015

we were in town for one night and stayed here. It is easy to get here and there are several restaurants near by. The check in was fast. The rooms have been updated and are pretty decent. It was very clean and comfortable. When we...More

Thank Jessica F
Response from Leanne P, Manager at Sheraton Westport Chalet Hotel St. LouisResponded 2 June 2015

Hello Jessica F, thanks so much for taking the time to write a review of our Hotel. We are very pleased that you had an enjoyable stay with us! We will be renovating our guest rooms at the Chalet this Fall and hope to make...More

Reviewed 18 May 2015 via mobile

They remodeled inside but outside still looks like an out of place Swiss chalet. Inside they updated the front desk, bar, restaurant, hallways and rooms. But elevators are still old, slow and bouncy. Looks modern now inside but odd with that Swiss exterior. Rooms are...More

Thank Thomas V
Response from Leanne P, Manager at Sheraton Westport Chalet Hotel St. LouisResponded 22 May 2015

Hello Thomas V, thanks for your comments regarding your stay, we appreciate your business and hope to see you again soon. Next time you visit us, please try our sister hotel- the Plaza Tower, it is a high-rise with 12 floors and fantastic views! Still...More

Reviewed 17 May 2015

I'm working at a client nearby, so I've stayed at this property 3 weeks so far, and I have another 6 weeks planned. Each week I've been upgraded to a nice club level room in the tower section. The club lounge staff is very friendly,...More

Thank SPG-BA
Response from Leanne P, Manager at Sheraton Westport Chalet Hotel St. LouisResponded 20 May 2015

Hello SPG-BA, thank you for your wonderful comments regarding your stays with us! I will be passing on your remarks to our Front Desk and Food and Beverage Managers as they will be delighted to hear that you have encountered great customer service while staying...More

Reviewed 10 May 2015

I shared in this hotel from June 16th to August 10th in 2012 and i was awarded points, almost after an year my points were made zero. No communication why, but when i reached customer service, they said what is the proof you stayed there,...More

Thank Abhinay C
Response from Leanne P, Manager at Sheraton Westport Chalet Hotel St. LouisResponded 11 May 2015

Hello Abhinay C, please contact me directly at the Sheraton Westport Hotel so I may get more information on this issue, we would like to work with you and Starwood to get your points reinstated. Leanne

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About
Amenities
Top amenities
Free Parking
Restaurant
Pool
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Concierge
Multilingual Staff
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$162 - US$288 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$162 - US$288 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (73)
Room & Suite (39)
Dining (5)
Pool & Beach (4)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Friendlyson
19 July 2016|
Answer
Response from Nancy D | Reviewed this property |
Animals should be allowed as the hotel is awful.
-1
Votes
Friendlyson
19 July 2016|
Answer
Response from Rick L | Reviewed this property |
I believe that you would be OK. I'd give them a call to confirm.
0
Votes
AshieCo
18 September 2015|
AnswerShow all 5 answers
Response from Leanne P | Property representative |
We do not have balconies in all rooms but there are multiple rooms in the Chalet that have them. Please be aware that we are in the middle of a renovation so not all balconies can be used at this time.
1
Vote
Room Tips
"Access to several other restaurants, shops and amenities without going outside!"
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"Corridors are long, if walking is a problem, try to get a room in the Rm 301 - 350 range.near the lobby on..."
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"great pool"
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"If your room is near the pool or outdoor area, find out if there are parties scheduled."
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