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DoubleTree by Hilton Hotel St. Louis - Westport

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DoubleTree by Hilton Hotel St. Louis - Westport
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809 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel St. Louis - Westport
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Showing 801: English reviews
Jackson, United States
Reviewed 2 weeks ago

The staff was attentive and friendly. Rooms were clean and spacious. All Hilton's beds sleep wonderfully also appreciate the downs pillows and bedding. This particular property was a great location for our purpose and for shopping and eating great STL food.

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Helpful?
Thank Keesha R
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear Keesha R: Thank you for taking the time to compose this review. Thank you for highlighting the beds and the bedding. I am glad that our property and location met your expectations. Have a great Holiday and please consider staying with us again. Sincerely, Dan Gough General Manager

Reviewed 3 weeks ago

overall experience was good, i like the room. However, the service was kinda slow, i called twice for the water bottle but it took alot of time to get the bottle in to my room and same thing happened when i called to get the tooth

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Helpful?
Thank Arjan S
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear Arjan S: Thank you for staying with us and thank you for the review of our hotel and our services. I want to apologize for the long wait and I will certainly address with our staff. Thank you for the feedback. I hope you consider staying with us again. Sincerely, Dan Gough General Manager

Overland Park, Kansas
Reviewed 3 weeks ago

This what the best experience I have had in a hotel and I have stayed at a few in my life. The rooms where outstanding and clean. The front desk staff was azaming!!!! They only thing I have to say is the breakfast was not very good the food was cold and there was not a lot of gluten fee...

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Helpful?
Thank 669crystald
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear 669crystald: Thank you for staying with us. I am glad that your stay was enjoyable. I appreciate the feedback on the front desk, the breakfast and the pool. I hope you come back to see us again soon. Sincerely, Dan Gough General Manager

Cincinnati, Ohio
Reviewed 3 weeks ago

We were in town to celebrate a friends birthday and attend a concert at Scottrade Center. The staff was very friendly and check-in was speedy. At the time of check-in there were no cookies available. I was told to come back down for hot cookies in 15 minutes. Once I got to my room I forgot all about the cookies....

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Helpful?
Thank love2educate2
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear love2educate2: Thank you for staying with us recently and thank you for the review of our hotel. I hope you had a good time at the Scottrade Center. No cookies is a very bad thing and we can't tolerate that. I will address this with the kitchen and the front desk. I must apologize for not receiving the toothpaste....

Rushville, United States
Reviewed 3 weeks ago

Staff was extremely friendly and courteous. Room was clean and the beds were very comfortable. Attending a fundraising event and the room was very attractive. Would try other Doubletree facilities and would recommend to my friends! The warm cookies on arrival were a welcome surprise.

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Helpful?
Thank maureenl161
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear maureen161: Thank you for taking the time to compose and post this review of our DoubleTree by Hilton. I appreciate the feedback. I am glad that the fundraising event went well. I am sure that I was there. I have been at most of the functions during the last month. I appreciate the comment about recommending DoubleTree's to friends....

Columbia, Missouri
Reviewed 3 weeks ago via mobile

Great stay. Very nice. The staff was great. Once I arrived the room I pick online was not ready, yet the staff explain and made it right. I didn't mine because she was very friendly and I got a room I asked for or at least one just like I had picked

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Helpful?
Thank 460yolandad
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear 460yolandad: Thank you for staying with us. I appreciate the candid review of our DoubleTree. You did leave out one important thing. You said nothing about whether or not you enjoyed yourself at the concert. Come back to see us whether it is for a concert, ballgame, or general sightseeing. Sincerely, Dan Gough General Manager

Cincinnati, Ohio
Reviewed 3 weeks ago via mobile

We were in town for a wedding and this hotel was close and convenient to the reception venue. The location is a bit odd, but it's close to the highway and easy to get other places. We're hilton gold members and were upgraded to the executive suite. The suite was essentially 2 hotel rooms, with 1 room converted to a...

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Helpful?
Thank KCG21
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear KCG21: Thank you for staying with us. I wish the newlyweds the best of luck. I am glad that you found the stay enjoyable. I am sorry to hear that you did not see the value in our large breakfast buffet this weekend, but I do appreciate the feedback provided. I hope you consider staying with us again in...

Maryland Heights, United States
Reviewed 4 weeks ago

This hotel needs a facelift. Front Desk absent frequently. Unequal treatment of guests. Not sure I would stay here again. The cookies were not offered unless room service ordered, and they have nuts in them.

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Helpful?
Thank Elizabeth W
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear Elizabeth W: I appreciate you staying with us and I would love to know more about your stay. My office is right behind the front desk, My promise is to you to keep a close eye on the front desk. Cookies are offered to everyone at check in and the DoubleTree Cookie does contain "Walnuts". We have all the...

Homer Glen, Illinois, United States
Reviewed 4 weeks ago

Our room had beetles (stink bugs) coming in from the outside through our AC unit in the room all weekend. Granted they were harmless, but big, nasty looking gray bugs is not what you want crawling around while you sleep. The hotel couldn't do much for us, and even so, was not impressed with the room itself - base trim...

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Helpful?
Thank Deide J
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear Deide J:. Last weekend, because of the cooling off period, was a bad weekend for us for bugs. We were aware that the "Stink Bug" as they are called, migrated to the St. Louis Area, about four years ago. We have not seen much of them in four year and last weekend we did see them in about three...

Jackson, Mississippi
Reviewed 1 November 2016

Staff was very nice and welcoming. Hotel was very clean. Room was clean, quiet, comfortable. The staff was also eager to help in any way. I appreciated the fact that even the shuttle drivers were in clean, pressed uniforms.

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Helpful?
Thank 667nicholasd
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear 667nicholasd: Thank you for staying with us. I am glad you like the uniforms and enjoyed your room. Have a great weekend. Sincerely, Dan Gough General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The DoubleTree by Hilton Hotel St. Louis - Westport is located in the West County of St. Louis, Missouri. Westport Plaza is near the hotel, including a popular business district along with a number of shopping, dining and entertainment options. Lambert International Airport is located only six miles away, and the hotel provides a complimentary shuttle service. ... more   less 

Additional Information about DoubleTree by Hilton Hotel St. Louis - Westport

Address: 1973 Craigshire Rd, Maryland Heights, Saint Louis, MO 63146-4007 (Formerly Holiday Inn St. Louis - Westport)
Region: United States > Missouri > Saint Louis > Maryland Heights
Price Range: $132 - $309 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel St. Louis - Westport 3.5*
Number of rooms: 327
Reservation Options:
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Also Known As:
Doubletree St. Louis At Westport Hotel Maryland Heights
Doubletree Saint Louis
Hotel Style:
#1 Business Hotel in Maryland Heights
#4 Family Hotel in Maryland Heights
#5 Romantic Hotel in Maryland Heights
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel St. Louis - Westport staff and other travellers.
9 questions
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4 months ago
Leesburg
over a year ago
3 months ago
Cedar Rapids, Iowa, United States

See all questions (9)

Questions? Get answers from DoubleTree by Hilton Hotel St. Louis - Westport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms are good!”
 of 5 bubbles arjans742, 16 Nov 2016 | Read review
“away from the highway (lower room numbers on each floor)”
 of 5 bubbles ChristianAnnapolis, 16 Aug 2016 | Read review
“Rooms in the x30 range are away from the highway (ex 529-535)”
 of 5 bubbles sdoggett, 22 Jul 2016 | Read review
“Request not to have an adjoining room”
 of 5 bubbles 615LINDAW, 20 Jul 2016 | Read review
“End Rooms are the best”
 of 5 bubbles HPGM1, 6 Jun 2016 | Read review
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