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Had it not been late at night when we checked in we would have left immediately. We booked a room on the non-smoking, second floor. Not only did the hallways reek of smoke, our room and bedding did too.More
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Response from 00esa, General Manager at Extended Stay America - St. Louis - Westport - East Lackland Rd.Responded 1 week ago
Thanks for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24...More
Almost 20 years ago when Extended Stay was first built my mom kicked me out for sneaking a woman in the house I desperately needed a place to stay until I got an apartment and found Extended Stay by chance. The everyday rate was very...More
Our room it's filthy and nasty. Half a beer and QuikTrip cup in fridge. Piece of pizza and empty bottle of Jim Beam on the steps going to our floor. Floor in room is sticky. Quarter inch of mold growing on bathroom vent. Guy at...More
Response from 00esa, General Manager at Extended Stay America - St. Louis - Westport - East Lackland Rd.Responded 4 weeks ago
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
The hotel price was very reasonable BUT, you are getting what you pay for. The stairwells wasn't very well kept at the property. The bath tub had a slow drain. The floors didn't look too clean to me.
The staff at the hotel were all...More
Response from 00esa, General Manager at Extended Stay America - St. Louis - Westport - East Lackland Rd.Responded 24 May 2017
Kelerie, thanks for sharing your feedback. We are glad you liked our staff and the location of our hotel, but apologize for not meeting all your expectations. We appreciate your comments about the lack of attention to detail in some areas of our property and...More
My husband and I booked this hotel on a short notice because the Cardinals game that we traveled for had been postponed until the next day. I put this address in for the hotel and it took me to the wrong hotel. The hotel gave...More
US$61 - US$114 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Extendedstay St. Louis Westport Hotel Maryland Heights