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Extended Stay America - St. Louis - Westport - East Lackland Rd.

Traveller (39)
Room & Suite (40)
Dining (2)
Overview
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11827 Lackland Rd, Maryland Heights, Saint Louis, MO 63146-4205 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair Access
2 Star accommodation
Additional information
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Rooms
27 Jan28 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (110)
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47
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1 - 5 of 108 reviews
Reviewed 2 weeks ago

After a three month stay, I can offer an honest assessment of this Extended Stay. After a disappointing experience there isn’t much to say but the following: Cons- The staff were bland and distant. I only remember one or two members that actually smiled while...More

Date of stay: October 2018
Thank Hitheroadwithlila
Response from 00esa, Manager at Extended Stay America - St. Louis - Westport - East Lackland Rd.Responded 2 weeks ago

Thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it...More

Reviewed 22 October 2018 via mobile

The most terrible experience. Room was filthy. Used soap in the shower, long black hair in bathroom sink, smoke smelling supposed to be nonsmoking room, & it was obvious the counters had not been cleaned off. I would have slept in my car before I...More

Date of stay: September 2018
Thank dunsus
Response from 00esa, Manager at Extended Stay America - St. Louis - Westport - East Lackland Rd.Responded 22 October 2018

Thank you for being our guest. We are very disappointed to see that your feedback referenced the description of your room as "filthy". Please accept our apologies for the inconvenience you had in your room. Your feedback regarding odor and cleanliness is shared with the...More

Reviewed 27 September 2018

I have been at this location before, but my stay this time has been disappointing. Keisha is the most pleasant of the staff, she will try to assist you if possible. Others act you are bothering them and have attitudes.More

Date of stay: September 2018
Thank Sue C
Response from 00esa, Manager at Extended Stay America - St. Louis - Westport - East Lackland Rd.Responded 28 September 2018

Thank you for returning back to Extended Stay America. We are sorry for the service issue you experienced, but we are glad to know you were impressed with the service delivered by Keisha and that you had a pleasant time with us. We look forward...More

Reviewed 6 August 2018 via mobile

I have been to St. Louis many times, but my stay here was disappointing! The room was old, carpet threadbare and the toilet didn't flush, had to get someone to plunge it. No hair dryer, and the faucet in the tub dripped.More

Date of stay: August 2018
Thank Susie303
Response from 00esa, Manager at Extended Stay America - St. Louis - Westport - East Lackland Rd.Responded 7 August 2018

Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same...More

Reviewed 9 July 2018

My stay here was awful. The room was dirty, water was not draining in Tub (30 min after taking SHOWER), head board felled while sleeping doing the first night stay. Reported things to Tim who was the manager on duty, he promised he would secure...More

Date of stay: July 2018
Thank 1908Rolling
Response from 00esa, Manager at Extended Stay America - St. Louis - Westport - East Lackland Rd.Responded 10 July 2018

Thank you for being our guest. We are sorry for the maintenance issues you faced in your initial room and the inconvenience it caused. We also apologize that our front desk team was not responsive enough to your needs. Due to an unfortunate incident in...More

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About
Description
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Breakfast included
Free Parking
Free High Speed Internet (WiFi)
Laundry Service
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
Pool
Beachfront
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Room Service
Room types
Kitchenette, Non-Smoking Rooms
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms
Number of rooms
1
Price range
US$62 - US$77 (Based on Average Rates for a Standard Room)
Also Known As
Extendedstay St. Louis Westport Hotel Maryland Heights
Location
United States > Missouri > Saint Louis > Maryland Heights
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms
Number of rooms
1
Price range
US$62 - US$77 (Based on Average Rates for a Standard Room)
Also Known As
Extendedstay St. Louis Westport Hotel Maryland Heights
Location
United States > Missouri > Saint Louis > Maryland Heights
Photos
Traveller (39)
Room & Suite (40)
Dining (2)
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Questions & Answers
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amestreet
18 December 2014|
AnswerShow all 2 answers
Response from melnsam | Reviewed this property |
Yes they.have smoking rooms
0
Votes
Room Tips
"If room is not on first floor must climb stairs. No workout room or pool."
1908Rolling
9 Jul 2018
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"There are no good rooms"
boilers78
29 Oct 2017
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"Rooms doors are on the outside, so if you want to have your car right outside your window, go with 1st floor."
772amyr
10 Apr 2017
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"reserve on-line for the best deals"
EarlR264
7 Apr 2017
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