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The room was very clean and the staff that we came in contact with were very friendly. There is a QT in the parking lot which makes convenient for snacks and drinks. Hotel is Westport area that has some nice restaurants.More
Response from 00esa, Manager at Extended Stay America - St. Louis - Westport - East Lackland Rd.Responded 4 weeks ago
Sam, thank you for staying at the Extended Stay America. We are thrilled to read you were impressed with your spotless room and the great service you received from our staff. It was our pleasure to serve you, and we look forward to welcoming you...More
I picked this hotel because of the central location . The hotel is older but it was very clean. All the employees that we in countered were very friendly. I would recommend this to anybody looking for a economy hotel in the area.
Thank Erin G
Response from 00esa, Manager at Extended Stay America - St. Louis - Westport - East Lackland Rd.Responded 14 May 2018
Erin, thank you for staying at Extended Stay America. We are delighted to read you liked our excellent location and courteous service as well as well-kept property. We appreciate you recommending us and look forward to welcoming you back soon.
The staff was very friendly and the room was clean. This was for a quick overnight stay and it fit the bill perfectly. If you're looking for a no frills Hotel then this will work for you. Just do you can plan with it, breakfast...More
Thank Scott G
Response from 00esa, Manager at Extended Stay America - St. Louis - Westport - East Lackland Rd.Responded 1 April 2018
Scott, thank you for choosing Extended Stay America. We are pleased to know how much you liked your room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you...More
Horrible stay here. Will never come back to this hotel. I wanted to change to a new hotel , but they asked for $80 extra in addition to whatever i have paid for 1 week and i had to move to a new hotel in...More
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1 Thank 514shijut
Response from 00esa, Manager at Extended Stay America - St. Louis - Westport - East Lackland Rd.Responded 10 March 2018
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay,...More
Took us over 30 minutes to get checked in because the lady at the desk (and this is not her fault) was stretched way too thin. There must have been a rush and she just couldn’t handle all of us at the same time. The...More
2 Thank Stefanie G
Response from 00esa, Manager at Extended Stay America - St. Louis - Westport - East Lackland Rd.Responded 6 March 2018
Stefanie, thank you for taking the time to review our hotel. We apologize for the service and maintenance issues you encountered while you were here. Your concerns have been shared with our front desk and engineering teams, and we are redoubling our efforts to correct...More