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Had to go through 4 disgusting rooms before finding one with a bedroom/bathroom that wasn't totally gross...even so final room still had issue.
Staff was nice, refunded me points for stay.
See photos for examples of urine/fecal matter on toilets, hairs on bedding, bugs, toothpaste,...More
Response from residenceinnofallon, General Manager at Residence Inn St. Louis O'FallonResponded 2 weeks ago
I would love an opportunity to speak with you more about your stay. I know how frustrating this must have been for you. I am sorry you had this experience. I would like to do everything I can to make this right for you. This...More
Let’s start with the positives. The evening staff was wonderful – very kind and courteous. The bed was comfortable, rooms were clean, and it was relatively quiet. That is typically all I ask in a hotel, but the negatives on this stay far outweighed the...More
3 Thank Jennifer M
Response from residenceinnofallon, General Manager at Residence Inn St. Louis O'FallonResponded 5 January 2018
I am sorry everything that happened during your stay and I know how frustrating that must have been for you when you were trying to enjoy your stay and start the new year off. This is something I would not expect any guest to have...More
The rooms are new and typical Residence Inn style, no real surprises. The doors are so heavy they loudly slam shut (for fire security of course) but I was in a room near the Associate Lounge, where they must have gone in and out of...More
1 Thank XCMonkey
Response from residenceinnofallon, General Manager at Residence Inn St. Louis O'FallonResponded 8 November 2017
Thank you for taking the time to complete a review for you. I am sorry to hear about the noise from the associate lounge. I will work with the team to ensure they are not letting the door slam. The city of O'Fallon has also...More
Two sisters and a step-daughter visited family for the weekend. We had a two bedroom suite with a sofa sleeper and two bathrooms. This was plenty of room for all and we each felt we had our own space.
Everything was so clean and pleasant....More
Response from residenceinnofallon, Manager at Residence Inn St. Louis O'FallonResponded 4 December 2017
Thank you for taking to time to submit a review of your stay. We are happy to hear you had a great time and enjoyed the room. I hope the next time you are looking to have a girls weekend again you choose the...More
Stayed here for about 10 nights in August while there on business nearby.
Was a nice change from the usual stay in the Hilton Garden Inn - larger and nicer rooms and the even though very small the kitchenette does make a difference when there...More