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We checked in after a long 10 hour 100 degree car ride to get here. Rese at the front counter noticed I could get a free upgrade and gave us the upgrade for our stay. This made everything so much easier for us since my...More
The room was quite large, much like an apartment with a full kitchen including a stove with a regular oven. Lots of closet place. A hot breakfast was served in the morning to help us start the day. The clerk helped us to identify a...More
I go to great lengths to only stay at Marriott concepts when I travel. This stay shook my confidence in thinking all Marriott properties are top notch. There is no way this hotel was worth $500 for two nights.
I want to distinguish between people...More
2 Thank Henry A
Response from John H, General Manager at Residence Inn St. Louis GalleriaResponded 4 weeks ago
Dear Henry A:
On behalf of the entire team, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest...More
I did not like to spread out multiple building spread of rooms. This was less than ideal, because it was a rather cold day in St. Louis.
Staff very pleasant. Very pleasant about giving me a late checkout.
HEalth club has one of each, a...More
Response from John H, General Manager at Residence Inn St. Louis GalleriaResponded 30 January 2018
I am very sorry our layout was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. I do apologize for the noisy...More
I visited St Louis for a funeral and a basketball game. Staff were friendly and very accommodating. Good breakfast, good atmosphere, good value. it were a very good experience. Will stay when visiting again from Memphis, Tn.More
Response from John H, General Manager at Residence Inn St. Louis GalleriaResponded 17 January 2018
With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that the team at Residence Inn St Louis Galleria met your expectations. Your feedback will be shared with the team to continue...More
Response from Janessa C | Property representative |
Let me first apologize for the delay in my response. I don't know how I missed your correspondence. Yes William is still with us and such an amazing young man. Please do not hesitate to reach out to me if you have any... More
Let me first apologize for the delay in my response. I don't know how I missed your correspondence. Yes William is still with us and such an amazing young man. Please do not hesitate to reach out to me if you have any further questions. We look forward to serving you again.