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The Red Roof Inn in St Charles was a nice comfortable Inn. The front desk area was clean, with friendly staff. Check in was fast and pleasant, the rate I paid was very good, and cheaper them most others hotels.
The room, and shower and...More
I stayed the night at the Red Roof in St.Charles, the front DESK lady named Michelle was so polite. She is so friendly and easy to talk to. It was a pleasure checking in. No hassle and a pleasure speaking with her. If companies had...More
Thank A TripAdvisor Member
Response from John M, General Manager at Red Roof Inn St. Louis St. CharlesResponded 3 weeks ago
Thank you for reviewing your recent stay. It's great to hear that you had a wonderful interaction with Michelle. I continue to hear great things about her service and attitude. Thank you again for sharing your experience with us. We would love to see you...More
The front desk person was pleasant and prompt. The room is your typical double room cheap hotel. The room is "100% smoke free", but smells like that hasn't always been the case. Linens/towelss were clean, but carpets really could have used a bit of vacuuming....More
Thank Phil C
Response from John M, General Manager at Red Roof Inn St. Louis St. CharlesResponded 18 July 2017
Thank you for taking the time to review your recent stay. I sincerely apologize for the smoke odor and messy carpet in the room. We will redouble our efforts to have a fresh scent in every freshly vacuumed room. Thank you very much for providing...More
Worst experience ever. I have used this Red Roof for many years, but this was the last straw. Upon check in after an 8 hour drive, the desk clerk mumbled to himself "we don't have that, so I need to find something else". I thought...More
Response from John M, General Manager at Red Roof Inn St. Louis St. CharlesResponded 14 July 2017
I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry that the room was not cleaned to standards, that the room had a smoke odor, and the desk staff acted as though you...More
I am so tired of this place not having hot water. They spend hundreds on grass cutting but never no Hot water. They make turn a breaker and it works for thirty mins. this has been going on for some time. Why don't they buy...More
Response from John M, General Manager at Red Roof Inn St. Louis St. CharlesResponded 11 July 2017
Thank you for taking the time to review your recent stay. Please accept my apology. I am so disappointed that, after extensive repair work one month ago, the boiler issue has returned. Our contractor has already been back to the property and has identified an...More
US$56 - US$72 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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Response from Michael C | Reviewed this property |
Please call the hotel and ask for the manager John he's a very very nice man very understanding and he will work with you are the hotel has a pool it up the chain that I guess has a policy but please give them a call they... More
Please call the hotel and ask for the manager John he's a very very nice man very understanding and he will work with you are the hotel has a pool it up the chain that I guess has a policy but please give them a call they will they will do special surgery with the situation for you John or Angela but one of the front desk clerks is very very helpful very nice people