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    Best Western Plus The Charles Hotel

    1425 S 5th St, Saint Charles, MO 63301-2435
    +1 877-960-0271
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    03/12/2017 04/12/2017
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    Traveller (21)
    Room & Suite (17)
    Dining (7)
    Country Inn & Suites By Carlson, St. Charles
    1,016 reviews
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    Overview
    • Excellent47%
    • Very good33%
    • Average12%
    • Poor6%
    • Terrible2%
    Travellers talk about
    “front desk” (74 reviews)
    “bass” (20 reviews)
    “texas roadhouse” (18 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Non-Smoking Hotel
    Restaurant
    Family Rooms
    Fitness centre
    Multilingual Staff
    Pets Allowed
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    Self-Serve Laundry
    2.5 Star Hotel
    All hotel details
    Offers from Best Western Plus The Charles Hotel
    Special Offer: SAVE 10% in St. Charles!
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    Rooms
    3 Dec4 Dec
    |
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (626)
    There are newer reviews for Best Western Plus The Charles Hotel
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    71 - 75 of 622 reviews

    Reviewed 21 June 2017

    This is not the Best Western I remember from our last stay in one 5 or more years ago. The decor has been updated is quite nice. The room is spacious, clean and comfortable. There were a few little things like a stain and scuff...More

    Thank Lisa G
    Response from Greeley R, General Manager at Best Western Plus The Charles HotelResponded 22 June 2017

    Hi Lisa- Thank you for taking the time to share your experience with us. We're pleased to know that our staff was able to make your experience even more special. Thank you again for your visit and your review, and we look forward to welcoming...More

    Reviewed 14 June 2017

    Hotel looked recently upgraded. Nice and polite staff, comfortable bed and clean room. Liked the free breakfast buffet and laundry facility. Rooms seemed sound proof which made for a good nights sleep. AC runs all day all night, takes getting used to. Overall, a very...More

    Review collected in partnership with Best Western
    Thank Jim K
    Response from Greeley R, General Manager at Best Western Plus The Charles HotelResponded 15 June 2017

    Hi Jim, Thank you for your review about our property. Your feedback is important to us. I am glad you enjoyed your recent stay. We appreciate your comments about our accommodations. Please keep us in mind for your next getaway when visiting St. Charles, Mo....More

    Reviewed 14 June 2017

    Stayed at The Charles Best Western for an extended weekend to celebrate our grandchilds birthday. The pool is great as is the outer area where the kids could take a break and sunbath. The dish of fruit that was refilled throughout the day and the...More

    Review collected in partnership with Best Western
    Thank Kathleen V
    Response from Greeley R, General Manager at Best Western Plus The Charles HotelResponded 15 June 2017

    Hi Kathleen, Thank you for your review about our property. Your feedback is important to us. I am glad you enjoyed your recent stay. We appreciate your comments about our accommodations. Please keep us in mind for your next getaway when visiting St. Charles, Mo....More

    Reviewed 14 June 2017

    I had a horrible experience at this hotel, starting with a dirty room, and ending with a manager that has yet to return my call. This hotel needs new management... When I checked in there was urine on the toilet, and feces in the bowl....More

    Review collected in partnership with Best Western
    Thank Steven B
    Response from Greeley R, General Manager at Best Western Plus The Charles HotelResponded 15 June 2017

    Hello Steven, and thank you for your review. We're sorry to see your experience was not perfect, and I will be sure to reach out to you directly. Thank you again for your time and for visiting us. We value our guests' feedback and hope...More

    Reviewed 13 June 2017

    Rooms/bedding/shower were not clean. Hair everywhere. Someone's pet pooped outside one of our rooms and was not picked up. Plug for sinks not hooked up correctly and had to manually get it unplugged. When reported to staff, all we got was an apology, and nothing...More

    Review collected in partnership with Best Western
    Thank 93jordanc
    Response from Greeley R, General Manager at Best Western Plus The Charles HotelResponded 15 June 2017

    Hello Valued Guest, and thank you for your review. We're sorry to see your experience was not perfect, and we are following up with all the necessary departments to ensure a better guest experience in the future. Thank you again for your time and for...More

    Country Inn & Suites By Carlson, St. Charles
    1,016 reviews
    #1 of 21 hotels in Saint Charles
    0.8 km
     
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    662 reviews
    #5 of 21 hotels in Saint Charles
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    Embassy Suites by Hilton St. Louis St. Charles
    1,279 reviews
    #2 of 21 hotels in Saint Charles
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    Comfort Suites
    179 reviews
    #9 of 21 hotels in Saint Charles
    0.3 km
     
    About
    Awards & Recognition
    GreenLeadersBronze level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Restaurant
    • Breakfast included
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Business Centre with Internet Access
    • Free Parking
    • Breakfast included
    • Meeting Rooms
    • Laundry Service
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Dry Cleaning
    • Banquet Room
    • Room amenities
    • Microwave
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Heated pool
    • Indoor pool
    • Hot Tub
    Details
    • Price range
    • US$96 - US$160 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Green Hotel in Saint Charles
    • #4 Family Hotel in Saint Charles
    • #5 Romantic Hotel in Saint Charles
    • #9 Business Hotel in Saint Charles
    • Room types
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 133
    • Reservation Options
    • TripAdvisor is proud to partner with Best Western, Booking.com, Hotels.com, Expedia, Priceline, Travelocity, Hotwire, Orbitz, getaroom.com, Cancelon, Cheap Tickets and TripOnline SA so you can book your Best Western Plus The Charles Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Missouri >
    • Saint Charles
    • Also Known As
    • Quality Inn Saint Charles ,
    • Saint Charles Quality Inn
    Add Photo Photos
    Traveller (21)
    Room & Suite (17)
    Dining (7)
    Pool & Beach (2)
    Hotel & Grounds (22)
    Bathroom (2)
    Family and Play Areas (1)
    Business Centre & Event Rooms (1)
    Nearby
    Country Inn & Suites By Carlson, St. Charles
    1,016 reviews
    .76 km away
     
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    1,279 reviews
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    Ameristar Casino Resort Spa St. Charles
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Chris J
    3 February 2017|
    Answer
    Response from Greeley R | Property representative |
    Hi Chris - We are able to accommodate semi-truck parking. We look forward to your arrival. Thank You
    1
    Vote
    Linda Z
    10 January 2017|
    AnswerShow all 3 answers
    Response from Greeley R | Property representative |
    Good Afternoon, I would recommend reaching out to our reservations department by calling 1-855-811-1451 or our direct property number which is 636-946-6936. We would be glad to assist you with checking availability for... More
    0
    Votes
    Randall H
    23 August 2016|
    AnswerShow all 6 answers
    Response from Greeley R | Property representative |
    Hi Randall - Sorry for the delay. Storing your bikes would be no problem at all. If for some reason you have an issue taking them up the elevators we can possibly come up with an alternate solution. Thank You - Greeley... More
    1
    Vote
    Room Tips
    "I would recommend a Room on the North Side, away from the Hiway"
    Read review
    "Get a lower floor to avoid elevators."
    Read review
    "Rooms away from the highway are quieter."
    Read review
    "Ask if they've had the elevators repaired."
    Read review
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