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Embassy Suites by Hilton St. Louis St. Charles

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Embassy Suites by Hilton St. Louis St. Charles
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1,057 Reviews from our TripAdvisor Community

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Showing 1,057: English reviews
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Reviewed yesterday NEWvia mobile

I arrived later Thursday evening with a truck full of items to deal with for the convention and was quite perplexed as to how I was going to haul it all in by myself. When this delightful young man, Donte, walked up and asked me if I needed help. It had been a very long, stressful day of travel for...

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Helpful?
Thank RenaeBauer
Springfield, Illinois
HOTEL’S FAVOURITE REVIEW
Reviewed 25 December 2016 via mobile

I was shocked to walk in and see my name on a board saying I was the "guest of the day". I assumed at first my hubby was up to something. What a cool experience. Even if that had not happened, it was a 5 star stay. We stay at Embassy Suites all over the country and this one may...

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Helpful?
Thank Texans4christ
About Hotel's Favourite Review
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

Thank you so much! It is so rewarding to hear how our team members make a guest stay memorable. We do have a wonderful team here and appreciate your kind words. See you on future stays!!

Peoria, Illinois
Reviewed 3 days ago NEW

I am writing a review to give a BIG "shout-out" to four amazing employees making our stay a great experience. Our shuttle drivers, Tony and Donte, were personable, patient, and accommodating. Our bartender, Robin, provided outstanding service and was always gracious with our requests. Lastly, one of the kitchen staff, Joseph, went the extra mile to help locate and return...

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Thank 2teachers2015
Omaha, Arkansas
Reviewed 4 days ago NEW

This hotel was very nice, the breakfast was very well staffed food was good quality the rooms were very comfortable, unfortunately the pool and hot tub or not maintained well and despite my voicing concerns to the staff nothing was done about it.

Review collected in partnership with Embassy Suites Hotels
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Thank tomwQ4201ON
Reviewed 4 days ago NEWvia mobile

This Embassy Suites location is NOT to miss. The emenities are fabulous & I can't say enough about the staff. We have been coming to this location for years & will continue to always stay here. Shuttle drivers Tony & Donte went above & beyond our expectations by making each trip enjoyable , Joseph in the kitchen is amazing &...

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Thank kvaux1
Chicago, Illinois
Reviewed 4 days ago NEW

I come to the Embassy Suites in St. Charles, MO, every February for an annual girls trip, and my friends and I always have an amazing time. The rooms are clean and comfortable, the manager's special (free drinks & snacks from 5:30-7:30) is awesome, and the free made-to order omelets and pancakes are delicious; but the best part of staying...

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Helpful?
Thank Sparkles557
Tim L, General Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

Thank you so much for providing feedback on your many stays at our property. You shared many of the highlights of our hotel that all of our guests truly enjoy. I truly appreciate you sharing the experiences with our staff. They make a difference every day for our guests. We appreciate your business each year. We look forward to next...

Reviewed 4 days ago NEW

I've stayed at this hotel many times and always had a positive experience. The most recent trip was highlighted by some incredible staff! Joseph helped my friend find a missing ring which truly made her day. Robin served us both days with a great attitude and smile. Donte and Tony shuttled us around town multiple times. They were very accommodating....

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Thank Adrienne W
Tim L, General Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

Thank you for your kind words about our staff. Our complimentary shuttle service is a highlight and our drivers truly enjoy assisting our guests in enjoying all that St. Charles has to offer. We look forward to serving you again.

Normal, Illinois
Reviewed 4 days ago NEW

The hotel is very well kept and has great amenities such as a free happy hour and the best breakfast I've seen. But what really makes it worth staying at in the staff. Our drivers Tony and Donte were fantastic - prompt and played great music. The bartender, Robin, remembers our group from year to year and has the best...

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Thank erinelizabethkelley
Tim L, General Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

Thank you so much for taking time to share your experiences with our hotel. We appreciate your business. We look forward to serving you again next year. We will share your comments with the team.

Downs, Illinois
Reviewed 4 days ago NEW

I recently returned from a weekend trip with 16 other ladies to St. Charles. This is our 9th annual trip to Embassy Suites, and we couldn't ask for a better experience! The staff, service, rooms, and food are excellent! Robin is an amazing bartender we always look forward to seeing. She is such a hard worker, attentive, very friendly and...

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Thank coachjdubb
Tim L, General Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

Stories like this make me proud to work with the great team we have at the Embassy Suites St. Charles. We are so delighted that you always enjoy your visits to our hotel and the great city of St. Charles. We look forward to next year too. Thank you for recognizing two of our team members: Robin and Joseph. We...

Omaha, United States
Reviewed 4 days ago NEW

Easy access to the interstate system to get around town. It is also very close to a vibrant restaurant and entertainment district in St. Charles. Complimentary breakfast and evening reception were top notch, and room service was delicious. The only compliant I had about my entire stay was the quality of their internet service. Wifi was a nightmare and would...

Review collected in partnership with Embassy Suites Hotels
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Thank justinrD4418MK
Tim L, General Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

We are glad that you enjoyed the location of our property. The dining and entertainment district at the Streets of St. Charles is a terrific compliment to our historic downtown shopping and dining. I am sorry you had such difficulty with our internet service. We recently installed a $150,000 infrastructure upgrade. I will have our chief engineer look at the...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites St. Charles Hotel is located in St. Charles, Missouri, just 20 miles from downtown St. Louis. Lambert International Airport is just ten minutes away. The hotel is connected to the expansive St. Charles Convention Center, offering large and flexible event space. ... more   less 

Additional Information about Embassy Suites by Hilton St. Louis St. Charles

Address: 2 Convention Center Plaza, Saint Charles, MO 63303
Region: United States > Missouri > Saint Charles
Price Range: $242 - $401 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton St. Louis St. Charles 3.5*
Number of rooms: 20
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct and Hotels.com so you can book your Embassy Suites by Hilton St. Louis St. Charles reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites St Charles
Embassy Suites Saint Charles
Saint Charles Embassy Suites
Hotel Style:
#2 Business Hotel in Saint Charles
#3 Romantic Hotel in Saint Charles
#3 Family Hotel in Saint Charles
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton St. Louis St. Charles staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton St. Louis St. Charles staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Fantastic staff!”
 of 5 bubbles Sparkles557, 23 Feb 2017 | Read review
“higher floors have less noise”
 of 5 bubbles LarryJ64, 16 Jan 2017 | Read review
“Get a corner suite if traveling with teens. The extra space was worth it.”
 of 5 bubbles ohchad, 28 Nov 2016 | Read review
“Corner suites are huge and great if you have a group.”
 of 5 bubbles FederalExpress, 14 Oct 2016 | Read review
“Corner suites are huge and worth the extra money.”
 of 5 bubbles Hockeytravel17, 1 Sep 2016 | Read review
5 of 5