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The Chase Park Plaza

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1,029 Reviews from our TripAdvisor Community

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Showing 1,014: English reviews
Reviewed yesterday NEWvia mobile

This was our fourth stay at this hotel. Each time we've booked through a third party. This was the most disappointed that we've been. We had a standard queen room. The bed was nice but nothing special. Maybe it wa because we got a discounted rate but we've had discounted rates every other time and got a very nice room....

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Helpful?
Thank Mike G
Eastham, Massachusetts
Reviewed 5 days ago NEW

The Chase is in a great location to get around St Louis and in our case even drive back into Illinois for the family visit part. You can walk out the door and in 5-10 minutes find 20-30+ different restaurants, bars and cute shops in the Central West End. This was a great plus. The rooms themselves are a bit...

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Helpful?
Thank Regina C
ChaseParkPlazaHotel, General Manager at The Chase Park Plaza, responded to this review

It such an excellent feeling to know you that your recent visit was truly a positive experience all around. Our staff will be delighted to know their service added value to your stay. Thank you for the feedback, we hope to see you again soon at the Chase Park Plaza!

Chicago, United States
Reviewed 1 week ago

This hotel was everything that we needed it to be. It was clean spacious and had so much to offer. We did not have to leave the hotel for anything. This is definitely going to be our go to hotel when we have to travel to the area.

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Helpful?
Thank Raquel M
ChaseParkPlazaHotel, General Manager at The Chase Park Plaza, responded to this review

Thank you, Raquel for sharing your lovely feedback, we're thrilled that our on-site amenities and services met all your expectations. We are overjoyed to learn that the Chase Park Plaza will be your go-to hotel when visiting the area and we hope you plan a return trip soon!

Hannibal, Missouri
Reviewed 2 weeks ago

Beautiful upscale hotel!! With the holiday season, the Christmas decor was lovely and sophisticated. Wonderful treats of cookies and hot coco for those arriving and it's always good to see happy children. Choir singers in the evening and Sunday morning. Three restaurants (two of which are elegant and perfect for an anniversary). Two different location/facilities for a massage! A movie...

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1Thank anderson213
ChaseParkPlazaHotel, General Manager at The Chase Park Plaza, responded to this review

Hearing that we were able to exceed your expectations and create a memorable visit for you has made us extremely happy. An evening watching the snowfall sipping champagne sounds perfect! We are grateful for the many positive comments you have shared and the feedback. We would love to welcome you back to the Chase Park Plaza for another great getaway!

Beijing
Reviewed 3 weeks ago

This hotel is in a great location and has a lot of potential but has some significant drawbacks that need to be addressed. The common areas were beautifully decorated for the holidays, our room was clean, the beds were extremely comfortable and the front desk as well as housekeeping and the bell staff were friendly. In the past the Chase...

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Helpful?
Thank Guinness R
ChaseParkPlazaHotel, General Manager at The Chase Park Plaza, responded to this review

Please allow me to extend our sincere apologies for your experience with our in-room dining. We continually strive to meet and exceed the expectations of our guests and deeply regret that we fell short on this occasion. Your feedback will be shared with the rest our management team to review with our staff. It's our hope you will allow us...

Saint Louis, Missouri
Reviewed 3 weeks ago

We booked here as a getaway in February. The hotel has tons of character and charms. I love the area (CWE is a wonderful place to walk around and so is the LOOP). The hotel has the fabulous restaurant in the Tenderloin Room (make sure to order the shrimp and cherries jubilee) and other trendy bars. It is a great...

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Helpful?
Thank rebekah m
ChaseParkPlazaHotel, General Manager at The Chase Park Plaza, responded to this review

It’s wonderful to hear that you treated yourself to a relaxing weekend with us and enjoyed exploring our great city and a fabulous dinner. We believe that taking time for yourself to recharge should always be a priority. Thank you for choosing The Chase Park Plaza for your getaway, we hope to see you again soon!

Salisbury, Missouri
Reviewed 3 weeks ago

Just returned from three days at the Chase Park Plaza. Everything from the check-in to the beautiful suite and Club Lounge exceeded my expectations. So much to see in walking distance that we never retrieved our car from the valet parking until it was time to leave. Had reserved the two-bedroom, two-bath suite (Room 921) with views over the Forest...

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Helpful?
Thank traleebound
ChaseParkPlazaHotel, General Manager at The Chase Park Plaza, responded to this review

Nothing pleases us more than learning that we exceeded your expectations during your holiday getaway. We're delighted that we could provide you with everything you needed for a comfortable and pleasant visit. Thank you, and we look forward to welcoming you back to The Chase Park Plaza!

Dallas, Texas
Reviewed 4 weeks ago via mobile

We booked the two room suite. Very spacious but needs some updating. They still have those huge box TVs. The bathrooms were clean enough but also worn and NO hot water. The location is good. Convenient to restaurants.

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Helpful?
Thank Julie A
ChaseParkPlazaHotel, General Manager at The Chase Park Plaza, responded to this review

Thank you, Julie, for sharing your feedback. We regret you had a concern with your hot water. We encourage guests to let us know if there is anything we can do while on-site to make your stay more comfortable. Our maintenance team will certainly look into this matter. We do hope the next time you visit the area that you...

Reviewed 4 weeks ago via mobile

Love the Chase and have stayed here many times being loyal clients and had a wonderful experience but this time not so good. Checked in no problem then proceeded to go up to the room which was about 100 miles away from the elevator, and with my father in a wheelchair and steps as well leading up to the room!...

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Helpful?
Thank Joseph P
ChaseParkPlazaHotel, General Manager at The Chase Park Plaza, responded to this review

Our deepest apologies for the disappointing experience you had after so many prior amazing visits. I am unsure of the exact details, but had we known that a wheelchair accessible room was needed and any other special requirements, we would have tried to accommodate you in any way possible to ensure another amazing visit. As a long time guest to...

Seattle, Washington
Reviewed 4 weeks ago via mobile

We recently visited the hotel for a three day appointment. At check in we were just handed keys, no hotel explanation or help with bags offered. When we got to the suite to say it was dirty was an understatement. We called down and we're shown was even worse. Clearly no care at all was taken and the dust was...

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Helpful?
1Thank Samantha H
ChaseParkPlazaHotel, General Manager at The Chase Park Plaza, responded to this review

We would like to extend our heartfelt apologies for your disappointing experience with us. Please know that your stay does not reflect the high standards that we aim to achieve and your comments will be addressed with our housekeeping team to ensure we are on top of our game. We appreciate your recognition of the fine service you received from...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
You’ve arrived at The Chase Park Plaza hotel, a vibrant legend accommodating guests in grand style, here in the heart of St. Louis. This stately landmark is home to a celebrated history. Through a recent renovation, that storied past has been lovingly preserved and artfully revitalized, with improvements ranging from décor updates to a five-screen cinema. More than one million square feet of luxurious accommodations await you, including: Impeccable guest suites, five fabulous restaurants, expansive event and meeting facilities, five-screen cinema, outdoor heated pool, first-class spa and fitness facilities, the private residences In addition to premier amenities. The Chase Park Plaza offers you a premier location surrounded by the very best St. Louis has to offer. On your doorstep is the Central West End, one of the city’s most popular dining and entertainment areas. Just across the street you’ll find Forest Park, home to fine museums, a world-renowned zoo and one of the country’s finest public golf courses. As our guest, you’re also just moments away from the Barnes-Jewish Hospital complex, Busch Stadium, Washington University, St. Louis University, the downtown and Clayton business districts and Lambert International Airport. At The Chase Park Plaza you’ll feel truly welcome. In so many ways. ... more   less 

Additional Information about The Chase Park Plaza

Address: 212 N Kings Highway, Saint Louis, MO 63108
Region: United States > Missouri > Saint Louis
Price Range: $224 - $416 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Chase Park Plaza 4.5*
Number of rooms: 251
Reservation Options:
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Also Known As:
Chase Park Plaza Hotel Saint Louis
Park Plaza Chase
Park Plaza Saint Louis
Saint Louis Park Plaza
Hotel Style:
#3 Spa Hotel in Saint Louis
#11 Luxury Hotel in Saint Louis
#36 Business Hotel in Saint Louis
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Questions & Answers

Here's what travellers have asked, with answers from The Chase Park Plaza staff and other travellers.
9 questions
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Saint Louis, Missouri
Neosho, Missouri
1 month ago
Indianapolis, Indiana, United States
Springfield, Illinois
over a year ago

See all questions (9)

Questions? Get answers from The Chase Park Plaza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Loved our room...921, spacious, nice views out the front, lots of light.”
 of 5 bubbles traleebound, 29 Dec 2016 | Read review
“Choose the club package - it is worth it.”
 of 5 bubbles pbennett684, 26 Nov 2016 | Read review
“Book a room with a view of Forest Park or downtown St. Louis”
 of 5 bubbles 866TaylorB, 8 Nov 2016 | Read review
“Best to stay elsewere”
 of 5 bubbles SambaJones, 6 Nov 2016 | Read review
“Park Side Tower only”
 of 5 bubbles johnaQ7063LM, 5 Nov 2016 | Read review
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