First of all.... the staff was so friendly and helpful. I mean, everyone that we came in contact with. The hotel was very clean, from the outside in. Our room was very nice, with comfortable beds, soft sheets and lots of comfy pillows. The air conditioner works GREAT, which I have to mention because I have experienced limits on this at other hotels. Honestly, I was surprised at how spotless the bathroom was as my expectations in general have been lowered lately due to some other hotel chains where I have stayed. I appreciated the multiple towels that they provided. My husband and I didn't have to wrestle for towels. To top everything off, the breakfast was yummy with fresh fruit AND hot food. Yes, not the prepackaged stuff (although they offer this if you are in a hurry), but fresh hot food that you put on a plate. We really appreciated the effort that the staff has put in to make this hotel so nice.…
Went to the wrong location. So glad we drove 20 minutes back the way we had driven. The lobby has that fresh cleaned smell. Desk staff was excellent and room has so much space and storage. JD’s was recommended for dinner. Short walk over. 100% stay here!!
Very friendly staff, from the check-in staff, breakfast workers, housekeeping, everyone was super nice. Rooms were immaculate, beds were very comfortable. The free breakfast was very good, well stocked, and good variety. It was crowded so I suggest going early if you do not want to fight the crowd. Great location in Springfield, close to shopping, restaurants, etc. My only complaint is that the swimming pool was ice cold, and the temperature in the pool room was cold as well. Overall, very nice, will stay again when in the area.
We stayed in Room 217 on the night of Feb 17, 2022. Check-in clerk was extremely nice and helpful. Room was perfect, good mattress, everything was perfect. On the morning of Feb 18th, we did a quick stop in for coffee and a bite to eat. The lady working the breakfast room was Ashley. Amazing customer service from her, extremely friendly and professional. IHG Corp. is fortunate to have a dedicated employee like Ashley on their team. Thanks for a wonderful experience, we will stay here again!
The customer service was great and the room was very nice. The pool is really small with no room to swim. Location is great, it is close to restaurants and stores. Also, it is located in a safe area..
I attended a family event in Springfield, MO over the weekend and a portion of us stayed at this hotel. Speaking for myself only, it was a wonderful hotel and was very convenient. Fantastic staff and personnel. It is probably the nicest Holiday Inn Express I have ever to over the years.
This place could use a refresh, and it's getting one as I write. With one other exception, which I'll describe, this hotel is first-rate, with an incredible staff, a sensible breakfast under the circumstances (long on Jimmy Dean sausage sandwich options, which is fine with us), really spacious rooms with comfy beds, and uniformly diligent cleaning and mask-wearing protocols. It's convenient to the interstate, but on the south side of town, a decent jaunt from downtown. Springfield itself is highly worth a visit. It has three nodes of interest. The courthouse area, another square called Park Central, and a fascinating and reviving C Street (locals name for Commercial Street) neighborhood — once a lively railroad center on the north end. Also of special note to history buffs: Old Route 66, which was given its name here, winds through town, and there are lots of quirky places to enjoy. One is the very old (but interesting) Birthplace of Route 66 Roadside Park at 1200 W. College St. I recommend visits to that, Park Central Square, and C St.. Right off Park Central Square is the most unbelievable barber shop you've ever seen. It's the Dapper Barber, on the first floor of the old Sterling Hotel (now apartments). It will blow your mind — whether or not you need a haircut. It's furnished like a turn-of-the (19th to 20th-) Century tonsorial parlor and much more, including a cigar room, pool table, shoeshine place, and even a conference room containing tables made of radiators. The staff wears handmade (by them) leather aprons, and as you are beholding all of this, you can get a good drink! An unforgettable place. Bring your camera! As for the slight dent in our hotel's otherwise stellar accommodations, the acoustics leave something to be desired. Not only did we hear every step of the person or people staying above us, but on our first night in (when we were the most tired), what sounded like a troupe of Welsh clog dancers kept us from sleeping). Turns out, it was just excited kids. The front desk expertly and gently settled things down, and the next morning, something extraordinary happened. Under our door was a sweet apology from Mandy, the morning front desk person, plus the gift of some IHG (the Holiday Inn chain name) points. And that wasn't all. The hotel was not full the second night, and Mandy made sure the room above us was not rented. That was exceedingly thoughtful. It makes me wonder whether all hotels that are only partially full could not do likewise — avoid booking guests, especially those with kids, into rooms above rooms that are occupied. Too difficult for the average desk agent, probably, but it would help ensure a better night's sleep for guests. No big deal on any of this, and kudos to the staff and most aspects of our stay. Highly recommend both a stay here AND an exploration of Springfield.…
Highly recommend this hotel. There was nothing bad to say here. Best sleep ever. Even COVID couldn’t keep their service down. Room very clean and comfortable. Shower and water temp were super enjoyable. We left early but desk clerk was there to take care of us with a hot breakfast and fresh brewed coffee. Lots of good choices for breakfast. Recommend highly
I stay at Holiday Inn pretty much exclusively, about a hundred nights a year. I can say with some authority that this is the very nicest Holiday Inn Express I have ever stayed in. Exceptionally friendly staff. Clean and comfortable rooms with all the amenities you’d expect for a quick stop or full vacation. Hope to be back around. DK
We stayed at this hotel for 2 nights on a short get-a-away. This is our 3rd time at this hotel and we love it! The front desk attendant was really nice when we checked in. She was also very accommodating when we asked for a room on the highest floor and away from elevators. The room was very clean; however, we had a good laugh when we found a leftover sock on the floor beside the bed! With all the cleaning/sanitizing standards due to Covid, it was hilarious that the sock was missed by housekeeping! We were not offended...just maybe a little grossed out! The room was nice and cool when we checked in and everything worked great! I have always especially liked the Holiday Inn shower heads! Housekeeping does not clean the room every day due to Covid but the front desk was more than happy to supply extra towels and toilet paper when needed! We thoroughly enjoyed our stay and look forward to staying here again next time we're in Springfield!…
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