Holiday Inn & Suites Springfield - I-44, an IHG hotel
Holiday Inn & Suites Springfield - I-44, an IHG hotel
2720 North Glenstone Ave, Springfield, MO 65803
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Avg. S$183 /night, 12/6 - 12/7
S$183
per night
S$152
per night
S$121
per night
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3.0
#51 of 60 hotels in SpringfieldLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
Situated off I-44, Holiday Inn Hotel & Suites Springfield provides easy access to local attractions, businesses, and universities. We offer a complimentary shuttle service to the Springfield-Branson National Airport. Our hotel is just a short drive from Branson and is near Evangel University and Missouri State University. Explore Bass Pro Shop, Ozark Empire Fairgrounds, and Fantastic Caverns.Business travelers enjoy proximity to Kraft Heinz Company, 3M Springfield, Central Assembly of God, SRC Electrical, ENACTUS, and Loren Cook Company. Host meetings and events in our versatile venues. Savor meals at Peppertree Restaurant and the Lounge Terrace.Enjoy top amenities like a Fitness Center, indoor pool, free parking, and free Wi-Fi. We ensure a comfortable and convenient stay in Springfield.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Street parking
Wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Green
Languages Spoken
English
Location
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 49 out of 100
49
Springfield-Branson Regional Airport
11.1 km•
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Branson Airport
79.7 km•
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Car Hire
25 Restaurants
within 1 kilometer
309Reviews3Q+A64Room tips
Reviews
Traveller rating
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Detailed Reviews
Hotel's Favourite
I looked at rate on website of third party for here and it was cheaper. Asked if they’d match or not. They said no which why wouldn’t you? I was tired and just paid it. Hotel under construction. Room clean but markings all over that hopefully it was due to be painted soon in the remodel. Room was supposed to be nonsmoking but smelled of cigarettes. No hairdryer as stated there should be.
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Date of stay: June 2023Trip type: Travelled solo
Room Tip:Â Go to the Echelon coffee shop that is down about 2 lights from the hotel on your opposite side of...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel is in the middle of a major renovation. Most of the lobby is under construction, with painters tape and missing trim everywhere. Seems that the top half of the hotel may have been renovated, as it is a different color.
Hotel is obviously a former Embassy Suites and has the nice open layout they're known for, but strangely the atrium doesn't have much in the way of seating and has no ambiance.
Okay, on to the problems. This hotel is VERY understaffed. Check in is at 3pm. We arrived at 4pm and there were no rooms ready because none of the people that clean the rooms or wash the sheets had shown up. Front desk staff were cleaning rooms along with someone else called in to help. There were apparently som rooms that were ready (I was listening in on the radio communications) but were waiting on bed linen. Customers were rightly upset and the staff was clearly at wits end, but they were still polite and helpful.
I was able to get a room after waiting by the front desk for an hour along with a half dozen other people. Other folks in our group (who elected to hang out in the bar) didn't get into their rooms for hours longer.
When we got into the room, you could tell that staff had cleaned it in a hurry. There were chunks of food (cookie maybe?) on the carpet in multiple places, two of the towels were obviously dirty (black charcoal like crust on one, a disgusting yellow stain on another). Bed sheets were clean and beds were comfortable, though.
The room's decor was fine and tidy enough, but there were things that obviously should have been fixed - the shower curtain rod was broken, the carpet was HEAVILY stained and unappealing, the toilet ran, and the air conditioner was noisy.
This room had no refrigerator, which is strange for something sold as a "suite". The laundry room was gross. I do not recommend that anyone stay here. It was dirty and frustrating. Stay at the Home2Suites that's about 300 feet from this hotel. That hotel is relatively new, clean, and much more comfortable.
Hotel is obviously a former Embassy Suites and has the nice open layout they're known for, but strangely the atrium doesn't have much in the way of seating and has no ambiance.
Okay, on to the problems. This hotel is VERY understaffed. Check in is at 3pm. We arrived at 4pm and there were no rooms ready because none of the people that clean the rooms or wash the sheets had shown up. Front desk staff were cleaning rooms along with someone else called in to help. There were apparently som rooms that were ready (I was listening in on the radio communications) but were waiting on bed linen. Customers were rightly upset and the staff was clearly at wits end, but they were still polite and helpful.
I was able to get a room after waiting by the front desk for an hour along with a half dozen other people. Other folks in our group (who elected to hang out in the bar) didn't get into their rooms for hours longer.
When we got into the room, you could tell that staff had cleaned it in a hurry. There were chunks of food (cookie maybe?) on the carpet in multiple places, two of the towels were obviously dirty (black charcoal like crust on one, a disgusting yellow stain on another). Bed sheets were clean and beds were comfortable, though.
The room's decor was fine and tidy enough, but there were things that obviously should have been fixed - the shower curtain rod was broken, the carpet was HEAVILY stained and unappealing, the toilet ran, and the air conditioner was noisy.
This room had no refrigerator, which is strange for something sold as a "suite". The laundry room was gross. I do not recommend that anyone stay here. It was dirty and frustrating. Stay at the Home2Suites that's about 300 feet from this hotel. That hotel is relatively new, clean, and much more comfortable.
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Date of stay: March 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Other at Holiday Inn & Suites Springfield - I-44, an IHG hotel
Responded 6 Apr 2022
Hi jwwatts, Thanks for your review and for staying with us. I know how important it is to feel comfortable and be able to relax after a long day. I'm sorry we were not able to make that happen due to the level of cleanliness and service you encountered during your stay. This is not what we want for any of our guests. I have shared your comments with the hotel management. I am certain measures will be in place to address the areas you have noted. Many thanks for your feedback. We hope to see you again and make your stay better than your last. Sincerely, Connie D Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Terrible stay very disappointed probably won't return. The first room I booked a "king mini suite" was extremely basic to the point of not even having a microwave. I could have dealt with this I don't mind eating cold food and they had a fridge. The TV not working however was a bigger issue. I called the front desk and they sent up a tech. The tech immediately recognized the room as one he had been in before and was unable to fix the TV. They moved me to a different room a "king executive room" they told me this one had 2 tvs and a microwave. It had 2 tvs alright and they worked well sort of. When the TV is turned on it is on a fuzzy channel you have to scroll through 2-3 fuzzy channels to get to channel one on the channel guide given to you upon check in. The remotes are very hard to use as in the sensitivity of the buttons requires them to be pointed directly at the sensor and you still have to push hard. You have a very limited selection of channels that are interspersed with no signal and not available channels. I know I am focusing a lot on TV but I was stuck here 3 days snowed in with no one to talk to. The room once again had no microwave. That is 2 I repeat 2 nonstandard rooms that did not include a microwave. There is no guest book with info about the hotel or anything if that sort. Neither room had extra blankets or pillows of any kind. Over all I am extremely disappointed and will not be staying here again. The staff was friendly enough but not worth a sub par room for above standard pricing. They have a sign up stating they are remodeling however I so no signs of construction and the issues I experienced are not construction related. They are basic expectations of a roadside motel and I expect a lot more from holiday Inn especially when paying for more than a standard room. I hope the management sees this and does something to make it right for future guests. This was a terrible stay... very disappointing.
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Date of stay: February 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shelley Copeland, General Manager at Holiday Inn & Suites Springfield - I-44, an IHG hotel
Responded 22 Feb 2021
Compass18064412772. We are so sorry your stay was disappointing. We use your comments as an opportunity to improve our services. We are currently updating our TVs as we have recognize some increasing problems as other technology advances. With the pandemic, we are limited on putting items in the room that can't be sanitized such as the Guest Directory. However, a microwave should have been in your room with your request. Please contact our Guest Services Supervisor if you wish to discuss further. We appreciate you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I'm a fellow hospitality professional in food service. Our purveyor, US Foods sent a case of dish detergent to this hotel when one was shorted on our delivery. When I tried to get the case of detergent that my company paid for, I was told that the food and beverage manager had gone home for the day and there was nothing that I could be done. I got our account rep on the phone, and the manager, Eric Vincent, was rude and dismissive. He left for the day while I was still sitting in the lobby hoping that someone would help me. I'm not sure why they were not more willing to help me. Our company has usually had traveling support stay at this hotel, but not any more.
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Date of stay: May 2021Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shelley Copeland, General Manager at Holiday Inn & Suites Springfield - I-44, an IHG hotel
Responded 24 May 2021
JimfY8486UD, We did get a call from US Foods apologizing for us getting included in this delivery mix-up unrelated to our business. They also stated that they would call your organization an explain that we never received any of your product. I am happy to hear that the Guest Service Team tried to locate the chemical you were missing, but in fact could not find it since we did not have it.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked this hotel through a third party package deal. Exterior: needs painting, parking lot needs repaving. Interior: stale smoke smell, dirty feeling. Room in poor condition...un-remodeled room given to us with carpet peeling up, mold on window valances, smoke odor. They are in the process of remodeling. Had this been disclosed at booking , we would have selected another hotel. The front desk staff was courteous. Housekeeping didn't even put the duvet covers on the quilts. Lazy! The lamps were very dusty. Until the remodel is completed, stay elsewhere. Washing all of our clothes, even the clean ones to get rid of the smoke odor.
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Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Other at Holiday Inn & Suites Springfield - I-44, an IHG hotel
Responded 5 Jun 2022
Hello lauragL8161FM, It's always a pleasure to read the opinion of our valued guests. And it helps us understand better your needs in future stays. I fully understand how you feel about not receiving the quality of service you expected. We are very sorry to give you such a wrong impression. Our staff will definitely do better next time. I have also forwarded your comment to our general manager for further attention. Our commitment is always combining a feeling of comfort and happiness with exceptional touch to make you have a delightful stay. Thank you for making us your primary choice for accommodation. Our staff would love to serve you again and show you the improvements based on your comments and opinion. Please visit again soon! Alejandro G. Case Manager. IHGService.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Room was acceptable and front desk person helpful and courteous. Lobby and breakfast eating area under full construction so pretty rough appearance and actual condition. Quite surprising that there was no advance notice of what to expect upon arrival. For most travelers arriving late in the evening it is nearly impossible to alter prepaid arrangement.
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Date of stay: February 2020
Location
Cleanliness
Service
Room Tip:Â Higher rooms less likely to be disturbed.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHGService, Guest Relations Manager at Holiday Inn & Suites Springfield - I-44, an IHG hotel
Responded 7 Mar 2020
Hi 349ROM, Thank you for choosing our hotel for your travel. I'm glad that our staff was able to assist you further with your concerns during your stay. Despite this, I'm in dismay to learn that your stay was still less than stellar. I'm sorry for any inconvenience our recent transformation may have caused without your knowledge. These are the instances where we want each of the guests stays to be special, but we missed the mark. I have informed the management team about your comments and I trust that necessary actions will be taken for improvements moving forward. I hope that you would still consider us again and give us another chance to host you the next time you visit the area. Best Regards, Virgil N. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We just stayed one night and would have cancelled if we stayed longer. I made our no refund reservations a few hours before we arrived and was told at checkin their internet was down for a few days!
We then had issues getting into the room, had to keep putting the card in and out before it took. Our shoes were sticking to the bathroom floor. We finally put a towel down so we didn’t worry about being in there without shoes. Had trouble getting the room to heat up, we had it set at 78 at one point and for a hotel room, it shouldn’t take long to warm up, the fan was loud and cool air kept coming out. We finally just turned it off.
No free breakfast which I noticed other HIE offered in that city but we didn’t see it until it was to late. I did see breakfast offered, nothing was said when we checked in, but there was a charge and we had already picked up something to eat.. They need better lighting in their parking lot too, its a pretty dark parking lot. The best part was the bed, it was very comfortable.
I did mention to the front desk when we checked out about the keycard, bathroom floor and heater issues so that they can have someone check into it, but she never acknowledged it. This is the 2nd time in a row we’ve had issues with HIE. Even though we’re IHC members, I think it’s time to switch to another hotel group.
We then had issues getting into the room, had to keep putting the card in and out before it took. Our shoes were sticking to the bathroom floor. We finally put a towel down so we didn’t worry about being in there without shoes. Had trouble getting the room to heat up, we had it set at 78 at one point and for a hotel room, it shouldn’t take long to warm up, the fan was loud and cool air kept coming out. We finally just turned it off.
No free breakfast which I noticed other HIE offered in that city but we didn’t see it until it was to late. I did see breakfast offered, nothing was said when we checked in, but there was a charge and we had already picked up something to eat.. They need better lighting in their parking lot too, its a pretty dark parking lot. The best part was the bed, it was very comfortable.
I did mention to the front desk when we checked out about the keycard, bathroom floor and heater issues so that they can have someone check into it, but she never acknowledged it. This is the 2nd time in a row we’ve had issues with HIE. Even though we’re IHC members, I think it’s time to switch to another hotel group.
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Date of stay: December 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shelley Copeland, General Manager at Holiday Inn & Suites Springfield - I-44, an IHG hotel
Responded 24 Dec 2020
Jlynn08, We are disappointed that you did not have a better stay with us. We will follow-up with our team on the correct cleaner use for our floors and bathrooms to prevent the sticky residue. Although we are not a Holiday Inn Express with free breakfast, we do have a fabulous breakfast that we wish you could have enjoyed. If you would like to discuss any of your concerns with our Guest Service Manager, please contact the hotel directly at 417-865-8600, We truly wish for you to have a perfect stay with us and very much appreciate your business. Sincerely, Shelley Copeland, GM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Room just plain dirty. No TV control in room at all. No fan in bathroom so all moisture stays in the whole room, it just makes sheets, etc. feel damp. Bug on the toilet seat. Curtains did not join in middle & were also dirty. Makes us rethink being a HI member. Had I had time to read reviews, would not have booked here but was last minute resv. Will definately stay at neighboring competitor next time but they were full. This is an old hotel & needs care, attention, & updating. Service poor. No one at front desk when we needed to check out. Thus no receipt & can't get it online yet as takes 72 hours for it to post.
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Date of stay: July 2021Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Other at Holiday Inn & Suites Springfield - I-44, an IHG hotel
Responded 26 Aug 2021
Dear Joyce B, Thank you for writing a review about your recent stay with us. I would like to address this with you further, but unfortunately, your account settings do not allow us to send you a Private Message. You are welcome to reach out to our Guest Relations Department via email at IHGService@ihg.com or you may send us a Private Message through TripAdvisor to IHGService including reference to your TripAdvisor Account Name, so we can follow up on your experience. Best Regards, Ben W. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our room was clean and house keeping did a great job of keeping our trash empty and towels stocked. The breakfast buffet was great, we had breakfast rate room when we booked, so free breakfast coupons were given at check in. Shower water pressure was superb! Instead of small bottles, there are refillable bottles inside the shower. VERY bummed that the heated pool was very cold, we called front desk and the man seemed irritated by the call.
Overall our stay was fine, plant decorations on 1st floor are fake, wish they had a mixture of fake and real plants.
Overall our stay was fine, plant decorations on 1st floor are fake, wish they had a mixture of fake and real plants.
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Date of stay: July 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eric Vincent, General Manager at Holiday Inn & Suites Springfield - I-44, an IHG hotel
Responded 28 Oct 2024
Thank you for your detailed feedback! We’re glad to hear you found your room clean and enjoyed the breakfast buffet, as well as the shower pressure. We appreciate your suggestions about the pool temperature and plant decorations; I’ll share those with our team for consideration. I apologize for the response you received at the front desk; we’ll work on improving our customer service. Thank you again for sharing your thoughts, and we hope to welcome you back for an even better experience!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Worst hotel I have ever stayed in and I have stayed in some questionable hotels. First the service here is horrible. Front desk staff can't do anything because the hotel has no manager on duty. What kind of place runs a business with no one to handle issues that my arise? Our stay has been one big issue since the start. First when we arrived the room they gave us was not cleaned. We arrived 4 hours after check in too. They did give us another room, so that is good but the room should have been ready. The A/C in the building is horrible. The common areas are like very hot and humid. The rooms are not any better. Our A/C in our room didn't even work. It was set to 65 and never got cold. It was cooler outside and the temp outside was almost 90 degrees. The rooms don't even have refrigerator or microwaves. The owner ,at least that is who the front desk said it was, told his employees that we can't sit in a common area and eat. We are hear for a soccer tournament and the whole hotel is almost all soccer teams. We just wanted to hang out with our team and relax. Apparently that is not allowed. The "Owner" said we have to eat in our rooms or order from the bar. It like we are prisoner at this hotel. Only allowed to come out of our room to leave or if we spend money at the hotel bar. I would stay clear of this hotel and stay at one of the other nicer ones in the area that actually have free breakfast. This hotel charges $12 for a buffet that the same as the free breakfast hotels.
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Date of stay: September 2023Trip type: Travelled with family
Value
Location
Service
Room Tip:Â Stay far away from this hotel. There are much better options around the area.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Good Morning! No, we do not have an indoor hot tub in our pool area.
Thank you!
"Book through holiday Inn directly. Some problems or confusion with 3rd party. Never did straighten out problems, none of holiday's inns doing onreservations."Read full review
"I never stay again in this hotel very disappoint in service and cleaning also parking looks big but very unsafe."Read full review
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PRICE RANGE
S$142 - S$176 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn hotel and suites springfield - i-44, holiday inn springfield, springfield holiday inn
LOCATION
United StatesMissouriSpringfield
NUMBER OF ROOMS
188
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Holiday Inn & Suites Springfield - I-44, an IHG hotel
Which popular attractions are close to Holiday Inn & Suites Springfield - I-44, an IHG hotel?
Nearby attractions include The Air and Military Museum of the Ozarks (1.1 km), Snorty Horse Saloon (0.9 km), and BigShots Golf Springfield (0.8 km).
What are some of the property amenities at Holiday Inn & Suites Springfield - I-44, an IHG hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Holiday Inn & Suites Springfield - I-44, an IHG hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn & Suites Springfield - I-44, an IHG hotel?
Yes, free parking and street parking are available to guests.
What are some restaurants close to Holiday Inn & Suites Springfield - I-44, an IHG hotel?
Conveniently located restaurants include Fire & Ice Restaurant & Bar, Houlihan's Restaurant and Bar, and Andy's Frozen Custard.
Are there opportunities to exercise at Holiday Inn & Suites Springfield - I-44, an IHG hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Holiday Inn & Suites Springfield - I-44, an IHG hotel have an airport shuttle?
Yes, Holiday Inn & Suites Springfield - I-44, an IHG hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Holiday Inn & Suites Springfield - I-44, an IHG hotel have airport transportation?
Yes, Holiday Inn & Suites Springfield - I-44, an IHG hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Holiday Inn & Suites Springfield - I-44, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn & Suites Springfield - I-44, an IHG hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn & Suites Springfield - I-44, an IHG hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.