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University Plaza Hotel and Convention Center

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University Plaza Hotel and Convention Center
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951 Reviews from our TripAdvisor Community

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Showing 949: English reviews
Trenton, Missouri
Reviewed 2 weeks ago

My check in was delayed and I didn't try to check in until 5:00 pm on 4/4/17. I gave my number and was told it would be around 30 minutes before a room was ready. An hour and a half later I received a call that my room was ready. Not acceptable!

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Helpful?
2Thank aaronf844
Brent P, General Manager at University Plaza Hotel and Convention Center, responded to this review

Thank you for taking time to share your experience regarding your stay with us at University Plaza. I apologize for the delay in getting you checked into the hotel. If you would like to provide any additional information, please feel free to reach out to me directly. We hope to have the opportunity to be your host again the next...

Kirksville, Missouri
Reviewed 2 weeks ago

For the price and convenience of the meeting, guess it wasn't too bad, had no air conditioning and only 1 elevator with a packed hotel. not good and definitely not safe. Safe were friendly enough and tried to help accommodate but still lacking. At least it was clean.

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1Thank Jeanie S
Brent P, General Manager at University Plaza Hotel and Convention Center, responded to this review

Thank you for taking time to share your experience regarding your stay with us at University Plaza. We take great pride in providing our guest with exemplary accommodations and service. I apologize for the temperature issues you experienced in your room. If you would have time to reach out to me with more details, that would be great! Regarding the...

Kansas City, Missouri
Reviewed 3 weeks ago

Family stayed 2 nights and it was awesome. Easy walk to downtown, restaurants and bars. Wifi was very useful. Very comfortable beds. Staffs were extremely friendly, my mom loved Jessica and how helpful she was with everything we needed - plus her accent was something else. We will definitely come back!

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Helpful?
Thank raphaeleverhardus
Brent P, General Manager at University Plaza Hotel and Convention Center, responded to this review

Thank you for taking time to share your experience regarding your stay with us at University Plaza. We take great pride in providing our guest with exemplary accommodations and service. I am glad to hear Jessica made such a great impression on you! We will share your comments with her! We look forward to hosting you again the next time...

Malden, Missouri
Reviewed 3 weeks ago

We recently took a group of jr high students to Springfield for a convention and spent one night at the University Plaza Hotel. The staff was very helpful when one of our girls broke her shoe and we needed super glue. The rooms had coffee makers, hair dryers, and irons, but no refrigerator. We knew that there wouldn't be refrigerators,...

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Helpful?
Thank h_blond2
Brent P, General Manager at University Plaza Hotel and Convention Center, responded to this review

Thank you for taking time to share your experience regarding your stay with us at University Plaza. We take great pride in providing our guest with exemplary accommodations and service. I am glad to hear you enjoyed your stay and look forward to hosting you again the next time your travels bring you back to Springfield! Sincerely, Brent Parker General...

Independence, Missouri
Reviewed 3 weeks ago via mobile

I'm staying here this evening after attending a wedding reception in another part of the hotel. My room was clean and fairly modern . The free WiFi is pretty decent and I loved the big indoor courtyard/bar area. There is a decent coffee shop and a restaurant in the hotel. As other reviewers pointed out the small minus is no...

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Helpful?
Thank osanida
Brent P, General Manager at University Plaza Hotel and Convention Center, responded to this review

Thank you for taking time to share your experience regarding your stay with us at University Plaza. We take great pride in providing our guest with exemplary accommodations and service. I am glad to hear you enjoyed your stay and look forward to hosting you again the next time your travels bring you back to Springfield! Sincerely, Brent Parker General...

Arkansas
Reviewed 3 weeks ago

This is one of Springfield's best kept secrets. We love this hotel and will be back. Their staff is awesome and the hotel is beautiful. The breakfast is also a great experience. Our kiddos loved the pool and had a wonderful time riding the luggage carts!!

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Helpful?
Thank mitchell_fitts
Brent P, General Manager at University Plaza Hotel and Convention Center, responded to this review

Thank you for taking time to share your experience regarding your stay with us at University Plaza. We take great pride in providing our guest with exemplary accommodations and service. I am glad to hear you enjoyed your stay and look forward to hosting you again the next time your travels bring you back to Springfield! Sincerely, Brent Parker General...

Fairfield Bay, Arkansas
Reviewed 3 weeks ago

Provide refrigerator and let people know, when they check in, to get authorization to have a free breakfast if due. It's embarrassing to be told you don't get a free breakfast with others sitting around.

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Helpful?
Thank flyboyj57
Brent P, General Manager at University Plaza Hotel and Convention Center, responded to this review

Thank you for taking time to share your experience regarding your stay with us at University Plaza. We take great pride in providing our guest with exemplary accommodations and service. I will review your post with our Front Office team to help improve our check-in process. We look forward to hosting you again the next time your travels bring you...

Indianapolis, Indiana
Reviewed 4 weeks ago

The service, food, and accommodations were superb! Carla and Gail did an excellent job making sure we were more than welcome! We especially loved the morning omelets that were "made to-order". Yum! FYI: There is a $50/per night hold on your credit card for incidentals. Thank you all for making our stay enjoyable.

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Helpful?
Thank stephgmusic
Brent P, General Manager at University Plaza Hotel and Convention Center, responded to this review

Thank you for taking time to share your experience regarding your stay with us at University Plaza. We take great pride in providing our guest with exemplary accommodations and service. I have shared your post with both Carla and Gail and they were thrilled that you took time to write in about them! We look forward to hosting you again...

Austin, Texas
Reviewed 4 weeks ago

This was a mixed bag for me. Walking up to the counter to check in, the desk agent ignored my 21 yo daughter saying Hello to her and greeted me with a somewhat grim, "Last name?" She did become more friendly when a man walked up behind us and another employee came out to help him. It was just a...

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Helpful?
Thank ksprott
Brent P, General Manager at University Plaza Hotel and Convention Center, responded to this review

Thank you for taking time to share your experience regarding your stay with us at University Plaza. We take great pride in providing our guest with exemplary accommodations and service. I will follow up with our Front Desk Manager regarding your experience at check-in. I have already shared your comments with the evening bartender, Billy, about the impression he made...

St. Louis
Reviewed 4 weeks ago

The hotel was nice. The eating facilities were convenient. Not sure why FOX News was on 24/7 on every screen in the lobby, but it may be the population that cater to. The staff was very nice and helpful. Their business center needs work, all the printers were down during a conference.

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1Thank ihw2017
Brent P, General Manager at University Plaza Hotel and Convention Center, responded to this review

Thank you for taking time to share your experience regarding your stay with us at University Plaza. We take great pride in providing our guest with exemplary accommodations and service. Thank you for your note regarding our business center. Regarding the channel selection, we keep news, weather or sports on at all time but if there is a specific channel...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
UNIVERSITY PLAZA HOTEL & CONVENTION CENTER Downtown Lodging at the Top of Its Class! Experience the warm hospitality and personalized service that sets University Plaza Hotel & Convention Center apart. Visitors delight in our first-class accommodations and resort-style amenities. Conveniently located a few short minutes from Springfield-Branson National Airport (SGF) and thirty minutes from Branson, MO our hotel is ideal for both leisure and corporate guests.• Convenient access to Missouri State University, Drury University and Ozark Technical College• Sophisticated meeting and event space both on property and at the adjacent Springfield Expo Center• Breakfast buffet and fine dining at Terrace Grill• Ideal location in the heart of downtown Springfield• Close to area businesses and recreational attractions• Extensive amenities including the full-service Grove Spa, Q Street Perk proudly serving Starbucks, indoor and outdoor pools, and business center ... more   less 

Additional Information about University Plaza Hotel and Convention Center

Address: 333 S John Q Hammons Pkwy, Springfield, MO 65806-2543
Region: United States > Missouri > Springfield
Price Range: $151 - $194 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — University Plaza Hotel and Convention Center 3.5*
Number of rooms: 272
Reservation Options:
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Also Known As:
University Plaza Hotel Springfield
Hotel Style:
#6 Romantic Hotel in Springfield
#8 Green Hotel in Springfield
#17 Business Hotel in Springfield
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Questions & Answers

Here's what travellers have asked, with answers from University Plaza Hotel and Convention Center staff and other travellers.
6 questions
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Questions? Get answers from University Plaza Hotel and Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book only as a walk-in, one night at a time, otherwise they will charge you no matter what.”
edmonds239, 25 Apr 2017 | Read review
“Our family stayed in a suite. There was plenty of room.”
stephgmusic, 29 Mar 2017 | Read review
“Ask for a room near the elevator if walking longer distances is an issue for you.”
ksprott, 28 Mar 2017 | Read review
“Comfortable and Clean”
Notzrn, 24 Mar 2017 | Read review
“Add your breakfast buffet tickets to your reservation WHEN YOU BOOK THE ROOM. The cost per person is $5 online and $10.95 in person.”
700heatherg, 24 Mar 2017 | Read review
5 of 5