It's an older hotel, but they're working to spruce it up (I had to chuckle at the wall phone jack in the bathroom). Our room was good-sized and very clean. The bed was comfortable; they had a mix of soft and firm pillows. You get an actual TV remote instead of the usual cable remote, so I was able to connect a roku. A minor complaint as far as the room is concerned is that we didn't have enough towels. Breakfast was good; the attendant was excellent at replenishing items as they ran out. To be honest, we were going to stay at the other Comfort Inn until we found out that their elevator was broken but after staying here, we'll choose this Comfort Inn the next time.
We had a great experience there, clean rooms with comfortable beds, a GREAT breakfast, plenty of parking with double-length trailer spaces, a nice indoor pool, and a professional and friendly staff. All at a good price and near major thoroughfares.
We were pleasantly surprised when we found this gem of a hotel. Our room was clean and spacious. We were welcomed by smiling friendly faces by everyone who works here. Lots of great restaurants in the area. This hotel has a indoor pool and a fitness center.
It is conveniently located. My room was upgraded to a king suite. I was recognized as a Choice Rewards member. The staff was friendly and helpful. The room was in excellent condition. It was comfortable and quiet. The breakfast was decent with a good variety and the food was hot.
This is an older building in the Comfort Inn family, well maintained by CI standards with a great front desk staff. The structure is of wood construction which means foot steps overhead vibrate below (when there is an active child above), and the walls are fairly thin. The AC had a bit of an odor to it. Breakfast was great. Just avoid the room we had (#155), it has a walkway right next to the window. .
When we checked in the clerk upgraded our room to a king room with better location. The bed is comfortable and room is well appointed. Our only complaint is that there is no soap available due to supply issues.
I will gently tell you my experience at this hotel. I made reservations as a Mother/daughter vacation. My son decided to travel with us this year, so I needed a room with 3 beds. I had asked for a suite. When we arrived they said they upgraded me to a better room with a sofa bed. They were going to give us a roll-a-way bed. Somehow that got mixed up. Then we went to our room. The sofa bed was less than a foot from the queen beds and when my son opened it up you could feel the springs. The lamp between the beds was missing a bulb. The office chair was broke. My daughters key card did not work in any door. The coffee pot cord was 2 ft. short of the outlet. I booked all Comfort Inn and Suites direct for our 3 state travel, and this was the worst I have ever experienced! I am not one to complain and I rarely do, but I had to let management know about the room, and what was wrong with it. Management was very helpful and took $20.00 off of my bill, which I was grateful for, and did not expect. If my room was a upgrade, I would not want to book a regular room. I would not stay here again.…
Stopped here last minute without reservations. Room was very clean, beds were comfortable, affordable, staff was nice, area was good, convenient to ihop for breakfast but the hotel also offers breakfast, we just left too early to try it, had to get back in the road. Recommend!
Stayed there for 3 nights and we were glad we did. Thanks for good road system, inn is only minutes from just about anywhere in Springfield. Room was fine. Housekeeping (which we didn't use) was attentive and efficient with other rooms without being intrusive. Breakfast: Management responded to pandemic by replacing limited self-serve breakfast with a lady who made & served limited menu. Other amenities: Spouse liked pool and loved spa. I valued being able to use the Fitness Center very much.
They did say upfront don't expect much for breakfast. Had coffee. Rates though were reduced. Room was typical Comfort inn style which was good. Service was limited due to virus few help no kitchen at all