Best Western Plus Keavil House Hotel
Main Street, Crossford, Dunfermline KY12 8NN Scotland
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#1 of 2 hotels in Crossford
Location
Cleanliness
Service
Value
Travellers' Choice
A country house hotel 2 miles from Dunfermline and 18 miles from Edinburgh. Picture of Health leisure spa with swimming pool, toddlers pool, extensive gym, excercise studion, sauna and steam room. High quality bedrooms in a range of styles. Extensive, landscaped gardens. Enjoy casual gourmet food in the Botanist Bistro, free internet access, free parking and free vehicle charging for guests. Pets welcome.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Fitness Centre with Gym / Workout Room
Bar / lounge
Highchairs available
Taxi service
Conference facilities
Electric vehicle charging station
Indoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Special diet menus
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Solarium
Steam room
Baggage storage
Non-smoking hotel
Outdoor furniture
First aid kit
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Housekeeping
Interconnected rooms available
Room service
Safe
Telephone
Flatscreen TV
Radio
Clothes rack
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Languages Spoken
English
Location
Main Street, Crossford, Dunfermline KY12 8NN Scotland
Getting there
Car HireSee all Crossford car hire
1555Reviews9Q+A100Room tips
Reviews
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Beautiful hotel, Room was very spacious, very clean & fresh... overall lovely! Absolutely Great food! Lovely staff! Spa was beautiful ♡ Will 100% come back in the future! Couldn't fault anything at all! Surrounding area also beautiful! X
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Review collected in partnership with Best Western
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jason Doga, General Manager at Best Western Plus Keavil House Hotel
Responded 1 week ago
Dear donnajwade88. Thank you so much for your five-star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. Yours sincerely, Jason.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have stayed at the BW Keavil House Hotel several times now, the last few years we have celebrated our wedding anniversary there. Always receive a warm & friendly welcome upon arrival. Staff cannot do enough for us. Every time we think our last stay cannot be outdone, they exceed it. The food is some of the most delicious meals we have ever had. Cannot recommend this hotel highly enough, especially if you want to celebrate a special occasion.
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Review collected in partnership with Best Western
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Russell Imrie, Owner at Best Western Plus Keavil House Hotel
Responded 2 weeks ago
Dear S M Thank you for your review and we were delighted to welcome you again and pleased that you enjoyed your stay. We will certaly make sure that the whole team receives your generous feedback. Thank you. Best regards, Jason Doga General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
great hotel and ideally located for the Alhambra theatre. plenty parking. staff helpful and attentive. sadly did not get to use the leisure facilities due to lack of time but will do so next visit breakfast very good and burger for supper was fine nice location. reasonably priced book direct with hotel - they will match onliners !
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Review collected in partnership with Best Western
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Russell Imrie, Owner at Best Western Plus Keavil House Hotel
Responded 2 weeks ago
Dear Andrew Thank you for your review following your recent stay with us. The whole team will be pleased to read that you enjoyed the hotel and I'll make sure that your positive feedback is circulated as it really motivates the team. Thank you. Best regards, Jason Doga General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Really looking forward to having a relaxing stay whilst my partner and I run the Edinburgh marathon, especially having use of the pool and other facilities. 23 days before our stay, the hotel informed me that the booking would need to be cancelled. Apparently a corporate event was more important than us. Won't be booking again, mainly because I probably won't be in Dunfermline again for a while, and when I book a non-refundable room, I expect it to honoured. Now I have to seek accomodation last minute before the big event nearby. Thanks again.
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Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Russell Imrie, Owner at Best Western Plus Keavil House Hotel
Responded 2 weeks ago
Dear Christopher Keavil House Hotel has been seconded by the government from 29th May for accommodation only, and we are very sorry that no accommodation is available from this date for a period of a few months. We have attempted to give guests as much notice as possble that the hotel is closing to guests from this date. Our re-opening date will be advised on pour website in due course. Best regards, Jason Doga General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As with the previous message we have now found out that my brothers wedding has been cancelled! The hotel hasn’t even had the decency to email us yet, we have had to find out indirectly! I called reception who have confirmed the hotel will be closed in June and have promised to resend emails but nothing so far. The wedding is 6 weeks away and over 40 people have nowhere to stay. The stress and anxiety this is causing is unbelievable and there has been no care given at all by the hotel management.
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Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Russell Imrie, Owner at Best Western Plus Keavil House Hotel
Responded 3 weeks ago
Dear Emma, we note your views and opinions on this issue. Keavil House has not cancelled any weddings. We have no accommodation availability from 29 May 2023 for 3 months. All wedding bookings have been contacted and alternative accommodation arrangements made and compensation offered. Any wedding deciding to cancel is provided with a full refund of any deposits paid. Jason Doga General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have just returned from a night away at this Hotel and unfortunately it was overall a disappointing experience. Our room was spacious and clean and the swimming pool facilities were fine, a small walk from the hotel. We booked a table in the Bistro which we felt was over priced and please note there is 10 percent surcharge added to the bill which I feel should not happen and as a customer we should have a choice to tip! Our meal was overall fine but chips were undercooked so I couldn’t eat them, I made the waiting staff aware of this. During our meal they also started setting up tables for breakfast, not great! Breakfast was fine but cold buffet was a poor show, no crossiants, rolls or sweet cakes left with no sign off replenishing! The staff were overall very nice and helpful but lacked the positive patter, they seemed lacking in experience. The building is beautiful but sadly lacks soul and very bare in parts. Unfortunately we would not return.…
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Date of stay: April 2023Trip type: Travelled as a couple
Room Tip: Please note 10 percent charge added onto restaurant bill.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Russell Imrie, Owner at Best Western Plus Keavil House Hotel
Responded 2 weeks ago
Dear Steve and Lynne, Thank you for your review following your recent stay. I am pleased that you enjoyed many aspects of your stay but I note that we fell short in some aspects. It is normal practice to add a discretionary gratuity to restaurant bills (often more than 10%) and this is shared equally withe the whole team. Any guest can ask for this to be removed if they wish. WE will address the areas where we fell short with urgency. Thank you again for your review. Best regards, Jason Doga General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
WEDDINGS AVOID! Less than 11 weeks before my sister's wedding they cancelled all the hotel bedrooms booked for the wedding, including the Bridal Suite! They prioritised a late booked four month corporate contract over weddings between the 29th of May and at least 4 months after, multiple weddings have been affected. The main reason my sister booked was because of the rooms being close to the venue with multiple guest travelling from overseas and England. If I am honest, the venue is average at best but the convenience of the rooms was needed. Jason Doga, the General Manager, did not even have the decency to call and instead sent a short email with a list of alternate local hotels with the larger hotel's rooms already being fully booked for that date. This will cost my sister indirectly hundreds, if not thousands of pounds. This has caused my whole family and the couple immense stress less than three months before the big day. My sister will be looking at alternate venues all together because of this. With multiple weddings affected this is unacceptable and greed from the hotel. Avoid.…
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Date of stay: April 2023Trip type: Travelled as a couple
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
Response from Russell Imrie, Owner at Best Western Plus Keavil House Hotel
Responded 2 weeks ago
Dear Navigate53332172963, We note your views and opinions on this issue, and your multiple posts on the same issue on other social media. Keavil House has not cancelled any weddings. We have no accommodation availability from 29 May 2023 for around 3 months. All wedding bookings have been contacted and alternative accommodation arrangements made and compensation offered. Any wedding deciding to cancel is provided with a full refund of any deposits paid plus additional compensation. Regards, Jason Doga General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I'm so disappointed with this hotel. They booked our room to the furthest end of the hotel. No decent views. Poor wifi signal. Away from my other friends rooms. I can feel that they intentionally did it to us because i have an 8months old baby. No other guest rooms besides us. It feels like we are isolated. What makes it worst is that I'm the one who paid for 3 family rooms for my friends since we are on holiday yet our room is far from them! We did enjoy the rib eye steak though. However, this will be the last time for us in this hotel, nor will I recommend it to anyone.
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Date of stay: April 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Russell Imrie, Owner at Best Western Plus Keavil House Hotel
Responded 2 weeks ago
Dear Dextersnop, Thank you for your review. I am so sorry that our room allocation did not meet your satisfaction and there was certainly no intent to allocate you a room apart from your friends. Had we been aware of your disatisfaction with your room allocation, we would have moved you to a room that you were satisfied with. We had a WiFi fault in part of the hotel during your stay which was unexpected and involved the replacement of hardware which has now been completed. Best regards, Jason Doga General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The first visit and overall stay was pleasant. Staff were lovely, there was a short wait on arrival at reception and we were told to queue. Rooms were fine, not sure about them being described as executive though and modernisation, probably due. Beds were comfortable and facilities swimming/sauna all good. We booked a table in a restaurant and the food was great, especially chargrilled flat iron steak and sauce. What ruined the meal, though, was ants 🐜 crawling onto the table. At first, we thought this was just one or two and asked staff if their was a problem with ants (patio doors had been open). We were reassured no known problems though another guest had mentioned the same earlier. However, when more ants had to be swiped away from the table, it became uncomfortable and offputting. We checked outside on the patio area, and there was an army of ants evident suggesting a pest control issue. This was the only disappointing part of our stay. We had some drinks in the lounge area, and as a suggestion, background music should be played as no atmosphere. …
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Date of stay: April 2023Trip type: Travelled with family
Room Tip: Don't sit near patio doors in restaurant
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Russell Imrie, Owner at Best Western Plus Keavil House Hotel
Responded 2 weeks ago
Dear Angelbobby, Thank you for your review folliwjng you recent stay with us. I am plased that you enjoyed your stay and that you were comfortable and enjoyed our restaurant. I am however very sorry that some ants came into the restaurant through our open patio doors. We have addressed the issue. Thank you again. Best regards, Jason Doga General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Once the postie gave us directions (Sat Nav took us into a winding housing estate!), easy to access. Room was small but fine. Great view from patio window. Sadly no internet for the duration of our stay. Pool was excellent and 9YO had a great time there. Some lovely local walks not far. An overall pleasant trip.
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Review collected in partnership with Best Western
Date of stay: April 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jason Doga, General Manager at Best Western Plus Keavil House Hotel
Responded 20 Apr 2023
Dear Lucy C. Thank you so much for your review of our hotel. It was so great to read your lovely comments regarding the hotel and leisure club. Sincerely, Jason.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$95 - US$147 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western keavil hotel, best western dunfermline, dunfermline best western
FORMERLY KNOWN AS
Keavil House Hotel Dunfermline
LOCATION
United KingdomScotlandFifeDunfermlineCrossford
NUMBER OF ROOMS
70
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Claim Your ListingBEST WESTERN PLUS KEAVIL HOUSE HOTEL: UPDATED 2023 Reviews, Price Comparison and 396 Photos (Crossford, Scotland) - Tripadvisor
Frequently Asked Questions about Best Western Plus Keavil House Hotel
Which popular attractions are close to Best Western Plus Keavil House Hotel?
Nearby attractions include Brainyaxe (7.0 km), Pittencrieff Park (2.4 km), and Andrew Carnegie Birthplace Museum (2.7 km).
What are some of the property amenities at Best Western Plus Keavil House Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Best Western Plus Keavil House Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Best Western Plus Keavil House Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Plus Keavil House Hotel?
Conveniently located restaurants include Dhoom, Everest Inn, and The Carnock Inn.
Are there opportunities to exercise at Best Western Plus Keavil House Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Best Western Plus Keavil House Hotel located near the city centre?
Yes, it is 0.6 km away from the centre of Crossford.
Are any cleaning services offered at Best Western Plus Keavil House Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western Plus Keavil House Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Best Western Plus Keavil House Hotel?
Many travellers enjoy visiting Andrew Carnegie Birthplace Museum (2.7 km), Blackness Castle (6.2 km), and Dunfermline Abbey and Palace (2.6 km).
Is Best Western Plus Keavil House Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.