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31/12/2017 01/01/2018
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    Extended Stay America - Billings - West End

    4950 Southgate Dr, Billings, MT 59101-4667
    +1 877-432-9997
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    31/12/2017 01/01/2018
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    US$66
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    Traveller (9)
    Room & Suite (9)
    Dining (1)
    Overview
    • Excellent25%
    • Very good31%
    • Average13%
    • Poor18%
    • Terrible13%
    Travellers talk about
    “clean linens” (2 reviews)
    Free Wifi
    Free Parking
    Air Conditioning
    Non-Smoking Hotel
    Suites
    Kitchenette
    Pets Allowed
    Wheelchair Access
    Self-Serve Laundry
    2.5 Star Hotel
    All hotel details
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    Rooms
    31 Dec1 Jan
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (79)
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    1 - 5 of 78 reviews

    Reviewed 1 week ago

    The “ free WiFi” was non existent...had to pay $25 for the month just so I could download a one hour movie I am working nights so I asked the manager if they would work with my schedule to clean my room... I was told...More

    Thank nellierae857
    Response from 00esa, Manager at Extended Stay America - Billings - West EndResponded 1 week ago

    Thank you for choosing our hotel, and for sharing your feedback regarding your stay. We were very sorry to read that one of our associates affected your stay negatively, as this is unacceptable. We have spoken with that associate directly and will make sure it...More

    Hotel's Favourite
    Reviewed 19 July 2017

    We really like to stay here. the location is good for us and seems to be centrally located. It is close to west end and downtown. The west end has a lot of restaurants, bars and shopping and downtown has lots of restaurants and bars/breweries...More

    Thank serrimt
    Response from 00esa, General Manager at Extended Stay America - Billings - West EndResponded 20 July 2017

    Thank you for your loyalty and choosing to stay at Extended Stay America - Billings - West End. We are delighted to know you were comfortable here and that our location close to various attractions of the city was ideal for your needs. It was...More

    Reviewed 2 weeks ago

    I am staying at extended stay for the next 3 months and I can say that they bend over backwards to help a customer. I needed some extra items and they went out (the GM Debbie) to purchase the items for me. Sarah, the front...More

    Thank beatlest
    Response from 00esa, Manager at Extended Stay America - Billings - West EndResponded 2 weeks ago

    Thank you for being our guest at Extended Stay America. We are delighted to know you are comfortable here and are impressed with most of the aspects of our hotel. However, we are sorry for the issues you had with one of our staff member....More

    Reviewed 3 weeks ago

    I will not stay here again. The bed was comfortable, the shower nice - I suppose that is the important part. I saw a cockroach scurry across the kitchen counter. The staff told me it was a beetle, but I just googled the two -...More

    Review collected in partnership with Extended Stay
    Thank 160debim
    Response from 00esa, Manager at Extended Stay America - Billings - West EndResponded 2 weeks ago

    Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay,...More

    Reviewed 8 October 2017

    TV was broken and the toilet leaked . I called the front desk and they did nothing to resolve the problems . I was told that some one wold come to the room and fix the TV, that was a no show. I can live...More

    Review collected in partnership with Extended Stay
    Thank rockyc337
    Response from 00esa, Manager at Extended Stay America - Billings - West EndResponded 9 October 2017

    Rocky, thank you for staying with us again. Please accept our apologies for our associates not being responsive to your needs. It is never our intention to disappoint a guest as we strive to consistently deliver exceptional service. We have shared your feedback with our...More

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    About
    Amenities
    • Top amenities
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Self-Serve Laundry
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    Details
    • Price range
    • US$65 - US$79 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Suites
    • Number of rooms
    • 104
    • Reservation Options
    • TripAdvisor is proud to partner with Extended Stay, Booking.com, Priceline, Expedia, getaroom.com, Hotels.com, Travelocity, Orbitz, Cancelon, Hotwire and TripOnline SA so you can book your Extended Stay America - Billings - West End reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Montana >
    • Billings
    • Also Known As
    • Extended Stay Billings ,
    • Billings Extended Stay
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    Traveller (9)
    Room & Suite (9)
    Dining (1)
    Hotel & Grounds (6)
    Bathroom (1)
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    Ask a question
    Questions & Answers
    Debbie J
    20 November 2017|
    AnswerShow all 4 answers
    Response from Tim G | Property representative |
    Yes, applicable pet fees do apply.
    0
    Votes
    Helen L
    17 April 2017|
    AnswerShow all 3 answers
    Response from serrimt | Reviewed this property |
    Yes
    1
    Vote
    Room Tips
    "Don’t stay here"
    Read review
    "ask for ground floor rooms"
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    "clean and good breakfast"
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    "There aren't any"
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