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Holiday Inn Express & Suites Billings West, an IHG hotel

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3431 Ember Ln, Billings, MT 59102-6736
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$147
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Free cancellation until 04/12/21
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Traveller (62)
Room & Suite (55)
Dining (10)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express & Suites Billings West, an IHG hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#17 of 53 hotels in Billings
Location
Cleanliness
Service
Value

See why so many travellers make Holiday Inn Express & Suites their hotel of choice when visiting Billings. Providing an ideal mix of value, comfort and convenience, it offers a family-friendly setting with an array of amenities designed for travellers like you.

Rooms at Holiday Inn Express & Suites provide a flat screen TV, a refrigerator, and air conditioning, and guests can stay connected with free wifi.

In addition, while staying at Holiday Inn Express & Suites guests have access to 24 hour front desk. You can also enjoy a pool and breakfast. Need a place to park? Free parking is available at Holiday Inn Express & Suites.

Billings has plenty of seafood restaurants. So when you’re here, be sure to check out popular spots like The Windmill Restaurant, Red Lobster, and The Montana Club Restaurant, which are serving up some great dishes.

During your visit, be sure to check out popular state parks like Pictograph Cave State Park and Phipps Park, which are all a short distance from the hotel.

We’re sure you’ll enjoy your stay at Holiday Inn Express & Suites as you experience all of the things Billings has to offer.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Non-smoking hotel
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Modern
Languages Spoken
English
137Reviews0Q+A19Room tips
Traveller rating
  • 95
  • 31
  • 6
  • 1
  • 4
Time of year
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Popular mentions
Tristan R wrote a review Sep 2021
Idaho Falls, Idaho845 contributions96 helpful votes
+1
Really nice new hotel on West side of Billings away from the hustle. Surrounded by newer hotels of the same class. Easy to get to and from i-90 and downtown Billings. Right across the street from large gas station (easy walking across side-road). Hotel grounds are very well kept, parking lot was very well kept, hallways and stairs very clean and tidy. Room was very well made upon entry, all amenities and towels stocked. Stayed in a king suite with a separate living room area that was separated by a small kitchen area and large bathroom. WiFi was easy to connect and we were able to browse social media and play video fine. A little on the expensive side for myself but if you want a really nice place to stay in Billings away from the city this is it.
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Date of stay: September 2021
Value
Service
Sleep Quality
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Traveler wrote a review Jul 2021
5 contributions2 helpful votes
Terrible WiFi and only 4g for ATT. Att phone service is one bar sometimes 2 bars. The owners can’t fix ATT but at least you could get some WiFi! WiFi that is so bad it disconnects is not WiF! It looks like you may get wifi full strength and it quickly drops to 2 of 5! Usually it completely disconnects! This is on management and franchise owners and you should rectify. Their are boosters you can get but really you should get some high speed WiFi! Secure WiFi would be nice too. As for breakfast, It is nice they have breakfast. Unfortunately they didn’t get their bread order in for toast. In the future if you are out of bread you could always make up extra biscuits, (not just biscuit sandwiches)? At 9:10 out of biscuit sandwich’s which is fine. They had eggs, sausage, cereal etc. the breakfast staff person was helpful. The night front desk person was friendly and helpful. The room itself, bedding and pillows were great!
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Date of stay: July 2021Trip type: Travelled as a couple
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Response from IHG Service, Owner at Holiday Inn Express & Suites Billings West, an IHG hotel
Responded 2 Aug 2021
Hi BornintheWest, Thank you for leaving a review of your hotel experience. I am happy to read you had a relaxing stay. Thank you for mentioning our bed amenities and helpful staff. We strive to exemplify a worry-free environment and efficient services. I am sorry for the challenges you encountered with the Internet service and breakfast encounter. I have shared your valuable insights with the managerial team as a resource to enhance hotel guest satisfaction. We appreciate your business and look forward to serving you in many ways. We can’t wait to offer you a more pleasant hotel encounter. Warmest regards, Zel N. Case Manager IHGService
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archertink wrote a review May 2021
Kentucky20 contributions9 helpful votes
Very clean and updated. The front desk staff are very nice, especially Liz who went above and beyond for us when my daughter accidentally left her headphones behind. I am picky about where I stay, and I highly recommend this place! You won’t be sorry.
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Date of stay: May 2021Trip type: Travelled with family
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Melissa O wrote a review Mar 2021
Conner, Montana17 contributions11 helpful votes
We have been staying here for a number of years as a group. We travel the state performing medical exams for remote areas. We stay here to break up a long trip. This day I checked in and was immediately berated for not having a "Government ID" which I have never had to have before. (I do not make the reservation one of the office workers does.) She was rude and belittling and in front of other customers. She told me I didn't have a reservation then I said he most likely sent the cc authorization over last week when he made the reservation. She (CJ) walked around the corner then said "He sent it this morning" and seemed irritated that she had to look. This woman does not like her job or just dosnt like people. We will not stay here again. She was way too rude!
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Date of stay: March 2021
Location
Service
Sleep Quality
Trip type: Travelled on business
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Response from CJ Vaughn, Owner at Holiday Inn Express & Suites Billings West, an IHG hotel
Responded 17 Mar 2021
Thank you for taking the time to give us your feedback. I apologize that you had a very unpleasant stay with us. We do strive to take care of each one of our guests the best that we can, and I am sorry that was not the case during your stay. Please know that there was never any intentions to make you feel uncomfortable in any way. I am sorry we were not able to offer you the state rate that was booked for you, as we do require a state employee ID at check in at our property. We hope that you will give us another opportunity to provide you with the very best service I know we can provide.
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Sheepdog1125 wrote a review Jun 2020
Spokane, Washington136 contributions44 helpful votes
We stayed for one night. The front desk lady was efficient and nice. The pool was shut down due to Covid-19. The room was very clean and quiet. The free breakfast was changed so that you were given cereal or oatmeal and coffee plus fruit by the front desk lady. That was disappointing but hopefully everything will return to normal sooner rather than later. I would recommend this hotel.
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Date of stay: July 2020Trip type: Travelled with family
2 Helpful votes
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Response from CJ V, General Manager at Holiday Inn Express & Suites Billings West, an IHG hotel
Responded 1 Jul 2020
Thank you for taking the time to tell us about your stay. We are happy to hear you would recommend us to others, and we hope to see you again soon.
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PRICE RANGE
US$131 - US$169 (Based on Average Rates for a Standard Room)
LOCATION
United StatesMontanaBillings
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Frequently Asked Questions about Holiday Inn Express & Suites Billings West, an IHG hotel
Which popular attractions are close to Holiday Inn Express & Suites Billings West, an IHG hotel?
Nearby attractions include The Grand Escape Room (6.4 km), The Rimrocks (7.0 km), and DanWalt Gardens (7.8 km).
What are some of the property amenities at Holiday Inn Express & Suites Billings West, an IHG hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express & Suites Billings West, an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Billings West, an IHG hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites Billings West, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Billings West, an IHG hotel?
Conveniently located restaurants include Bistro Enzo, Montana's Rib and Chop House, and Texas Roadhouse.
Are there opportunities to exercise at Holiday Inn Express & Suites Billings West, an IHG hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express & Suites Billings West, an IHG hotel?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Holiday Inn Express & Suites Billings West, an IHG hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express & Suites Billings West, an IHG hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Holiday Inn Express & Suites Billings West, an IHG hotel?
Many travellers enjoy visiting Pictograph Cave State Park (13.5 km), Yellowstone Kelly Interpretative Site (10.9 km), and Historic Billings Depot (9.8 km).