Very pleasant hotel, very friendly helpful staff, large rooms, great complimentary breakfast at restaurant next door. Only downside is that parking with a tall van is a little confusing but again staff was very helpful with this as well
I wrote a review of this hotel a few years ago, but need to write another one because, after staying here a few more times, I would like to share more of our experiences and thoughts about this hotel. First, the hotel is still amazing. The rooms are comfortable. Some are smaller and some are larger, but you know that going in based on the bed size and number you choose. The rooms are immaculate. The beds....so very comfortable. The amenities are plentiful and everything a person would expect from a Best Western Plus. Ok, so that's all of the normal information and that alone is worth 5 stars to me, but there is more. We stayed recently with our furbabies. They treated our dogs like royalty and even gave them each a gift bag. No hassles whatsoever for having dogs. (They could use a better place for doggie "rest stops" but they do the best they can.) My wife and I appreciated so much that they treated us respectfully, politely, and even make a positive fuss over our dogs. There are a lot of places where dogs are allowed but we are not treated as well. On our last visit, which was just a night ago, we took my granddaughter. They treated her with the same respect they treated us, and even made sure she was provided with the same complimentary cook to order breakfast at the on-site restaurant that we were given. This impressed us SO MUCH!!! I have to say that we stayed at another cook to order complimentary breakfast hotel in Billings not too long ago, and while my wife and I were given complimentary breakfasts, we were told that kids do not get the breakfasts, that they can eat cold cereal. We appreciate the wonderful staff at the Clocktower so much for treating all of us - from furbabies to grandbabies to oldies (us) with kindness, courtesy, and respect. There are a lot of hotel choices in Billings. I was raised there and while I no longer live there, we do return often. We have tried just about every hotel in town. Best Western Clocktower is among the very best, and because of the excellent way they treat our entire family, and the incredibly comfortable rooms and perfect location, we will return again and again and again.…
This gem was a great stop in our travels. I chose it because the rates were lower than all other brand hotels in the area. Everything was good but as an added bonus the breakfast they offered was a choice of selections at the adjoining restaurant, Stellas Kitchen and Bakery. Also worth mentioning is the gentleman in charge of keeping the outside premises clean. He does his job well.
The only bad thing we encountered was witnessing a man getting beat up by 2 other men within a block of the hotel. Did not feel safe. We had asked about the safety around the hotel and were told that it was very safe. So, we ventured out to a restaurant to get a bite and witnessed the man getting beaten up. Then at the restaurant and our waitress informs us that it is not safe around there. She told us there had been and shoot out with a death a couple of weeks before in the alley which was between the hotel and restaurant. Do not venture out alone. Hotel was very nice for an older hotel. Looks to be recently updated. Beds very comfortable. Rooms very clean. Staff were wonderful. Breakfast was wonderful. Definitely try the cinnamon rolls!!
Clean and well-managed. Staff was helpful. Great restaurants within walking distance. Wi-fi was good and the bed was comfortable. Great breakfast. Really, what more can you ask for at this affordable price? I’ve paid more and gotten less.