Everything from the casino, pool, restaurants and all service staff was just superb! Not one hiccup within a hundred interactions! We will be back to the Luxor! Sue was so accommodating, responsive and resourceful that we felt like we knew everything there was to know about Vegas in just a couple days!
Everything from the Vip Lounge Service, Housekeeping, Engineer Service, Limo Drivers to the Casino/Hotel Front Desk Representatives were truly Outstanding! The Suite was clean, the temperature was great and the beds and other furniture were comfortable. We loved all the plump pillows as well. When we called about an issue with the television volume it was fixed within the hour. Check in was a breeze and I checked out utilizing the television without any issues and dropped out room keys into the drop box in the elevator lobby. Location for us was not an issue as we used the tram for other strip locations and called an Uber and spent a day downtown. I really had nothing to complain about.
Charge you for amenities but you can’t enjoy it! Very inconvenient!! This is all hotel issues!! Our experience was that only one side of the pool was open only and we had to sit on the closed side and swing around to the open pool area. It just wasn’t enjoyable.
The service, rooms and hotel itself was great. Had a great experience. I would recommend that you stay there when you go to Las Vegas. It's close to public transportation and has a tram service to take you to 2 other hotels.
The rooms were a bit bigger than your average hotel. The check in process was slow. Restaurants should have longer "open" hours. I was on the 4th floor, so at times it was hard to sleep as the music level was disturbing. Found a bug in bed.
We just got back and loved our stay. The hotel is very unique we loved the style of it. Lots to do inside. We will definitely go back. Thank you for a great first experience Also go see americas got talent much see :))
Horrendous guest service (40 minutes in queue to check-in, express checkout didn't work on the only-sometimes-working app. Room look like original furniture from when it opened in 1993. Not a single USB plug. Despite the "resort fee" which was about equivalent to rack rate, there was a hole where the refrigerator would have been if they hadn't ripped it out so they can charge you to rent one. Coffee is the buffet is instant.
My first time experience in Luxor was really good and it was all because of the customer services. Generally all the staff were really helpful and this made my stay more comfortable and enjoyable. I would recommend all my friends and family. Thanks.
This was a last minute stay as I messed up my reservation at the sister hotel at Delano. I needed a last MJ ute add to my 4 day stay at Delano but it was going to be 500.00 for a 1 night stay so I chose to check other hotels and the reservation clerk did an amazing job finding me the Luxor for 50.00 and I only had to walk over to the Delano after checkout. Happy happy
Strip location is not great for a Vegas experience. Overpriced food and drink. Luxor charges resort fees and in my opinion it is not a resort. People coming in off the street get the same experience as people who stay there. If your looking for a place close Allegiant Stadium the Luxor will do. Other than that I would recommend staying somewhere else.