We stayed at the Hampton RedRocks/Summerlin for 2 nights and had a wonderful time. The staff were friendly and helpful, and the room was an ok view of the Strip in the Horizon, Nice soaps and shampoos, walk in shower, good coffee maker and extras pods on demand at the desk was nice. Plenty of plug ins and USB ports by each side of the bed. FRidge, Microwave, and decent TV. Breakfast was probably the best Ive ever had this style. Location good with restaurants around, we at at THE BAR, and was decent prices and good variety of meals. It was 8 minutes from the homes in Summerlin. We will be back when we visit our grandkids next time.
We have stayed at this Hampton many times. Always a good place for us since there is a doggie day care nearby and Red Rock Resort is a short drive up the 215. Always clean and pet friendly to our service dog. We do not take him everywhere because we don't feel comfortable while eating around others who are not pet friendly and pets should not be left in hotel rooms!!.
When i made the reservation I specified a first floor room because I had recent knee replacement surgery. I called to let them know I was checking in late. After a long drive from San Diego I arrived and the the agent was not aware of this request but found a room had just been cleaned. Room 122 seemed very nice and as I unloaded my suit cases, I did not notice the rattling noise from the air conditioner until I got back from dinner. I had to be up at 5 am for a 30 minute drive up Red Rocks Canyon Preserve to the Ford Bronco Off Rodeo training camp for a day of off road driving with Broncos. The noise from the A/C became apparent when I tried to sleep. The unit could not be shut off from the wall thermostate or the units power button.I even tried cover the vent with towels and pillows. I got maybe 3 hours sleep. Coming back I purchased some ear plugs because I did not have a need to wake early the next day. I was able to sleep the second night but only with the plugs. This left me very tired while driving through some very rough terrain. I notified the front desk when checking out that the maintenance crew needs to check this. My complaint is why was this not caught by the maid and reported sooner. As far as I am concerned this room should not have been given to me and should have been secured for repair. I feel some compensation is in order for this disruption to my stay. Otherwise, I would not consider this group for pleasure or business again. …
Monique at the front desk was extremely helpful, and she went out of her way to help me. Top notch service! The room was great too. It was great to have a bagged breakfast provided when I didn’t have time to eat there.
I had the worst sleep ever in a hotel at this place. The AC was so loud and blew so strong that I couldn't sleep! It didn't seem to respond to settings on the thermostat. Changing the fan to low or adjusting the temperature didn't make a difference. Plus the pillows are terrible and the bathroom is old and crusty. For $280 a night there must be someplace better!!
Room was old and not well cleaned. We found a previous occupants dirty clothes on the floor so housekeeper is obviously not vacuuming or doing a good job. Bed was soft. Pool was out of service. Facility is getting run down. As a Hilton member this location was a disappointment.
The people who work here are extremely friendly and made me feel right at home. The rooms are very clean and the breakfast contained a really good variety. If had any questions they were always there to assist me. AWSOME!!
I'm Extremely disappointed in the way your local G.M. Christine West handle a simple customer service issue that could have been resolved with a simple phone call to corporate's guest service. If she call corporate she could verify the only one none refundable room was booked online instead of two rooms base on miss west perception and glitch of compute system communication, based on my phone call verification. There are better approaches in resolving simple issues before contribute to create a bigger problem. I have reach out to your corporate office and it seams like they are allowing the person that caused the problem be the person handlining the investigation on this case. Very Disappointing Experience.
Great hotel. Conveniently located near the airport, Red Rocks, tons of restaurants and the 215 outer belt. The staff is friendly and attentive. The rooms are quiet, nicely furnished and comfortable. The complimentary continental breakfast is very good.
Would have given 5 stars despite cosmetic issues in room had the bed not been broken down. The bed was a huge disappointment. The rest of the furniture was comfortable. Service was good. Like the room lay out.