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3595 Las Vegas Boulevard South, Las Vegas, NV 89109-8918
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Traveller (1150)
360
Panoramas (18)
Room & Suite (627)
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What you can expect during your stay
  • Individually wrapped toiletries
Updated 28/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 28/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#41 of 283 hotels in Las Vegas
Location
Cleanliness
Service
Value
The Cromwell keeps it intimate with 188 rooms including 19 suites and has received the Forbes Travel Guide Recommended Award for several consecutive years.
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Property amenities
Paid public parking on-site
Free internet
Fitness Centre with Gym / Workout Room
Bar / lounge
Casino and Gambling
Evening entertainment
Taxi service
Business Centre with Internet Access
Car park
Wifi
Paid wifi
Coffee shop
Restaurant
Breakfast available
Vending machine
Poolside bar
Rooftop bar
Nightclub / DJ
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Shared lounge / TV area
Shops
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
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Room features
Blackout curtains
Air conditioning
Housekeeping
Room service
Safe
Cable / satellite TV
Flatscreen TV
Walk-in shower
Sofa
Telephone
VIP room facilities
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Trendy
Languages Spoken
English, Spanish

Location

Full view
100Great for walkers
Grade: 100 out of 100
177Restaurantswithin 0.5 km
124Attractionswithin 0.5 km
6315Reviews97Q+A100Room tips
Traveller rating
  • 4,186
  • 1,252
  • 389
  • 274
  • 214
Time of year
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Language
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Popular mentions
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Most Recent
sarah g wrote a review 26 Sep
Los Angeles, California2 contributions1 helpful vote
Nice staff but the rooms are falling apart. We paid extra for a deluxe room and strip view but we’re then told none of the rooms face LV Blvd. So basically paid extra for a partial strip view. That’s fine, but wish it was advertised as such. Then we discover that our door didn’t properly close, we didn’t realize until the very end of a long day. Luckily nothing was stolen and they eventually came to fix it but didn’t really offer anything for the major inconvenience. To top that, things were literally falling apart (broken shower knobs and curtain holder) Seriously disappointed with this Caesars property. Plus a $50 resort fee for a pool you can’t use unless you pay extra money for the day club. Makes no sense. All that to say, will definitely not be returning.
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Review collected in partnership with Caesars Entertainment
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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ARH42 wrote a review Aug 2022
Province of Bologna, Italy2 contributions
Hotel's Favourite
I went on a large trip with 12 people and the Cromwell was perfect! Tramy and her team took great care of us. The location is excellent right on the strip, nice rooms, friendly staff. 10/10, will be staying here again and would recommend it!
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Date of stay: August 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Adam Miller, General Manager at The Cromwell Las Vegas Hotel & Casino
Responded 1 week ago
Dear ARH, Thank you for sharing your experience at The Cromwell. I am thrilled to hear you enjoyed our center-strip location, boutique hotel rooms, and personable, genuine and anticipatory service. Looking forward to hosting you soon. Warmest regards, Adam Miller Vice President of Operations Adam.Miller@caesarspalace.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chillax wrote a review 24 Sep
Tacoma, Washington2 contributions4 helpful votes
Stayed in the Parlour Suite, stored our alcohol in the fridge. Didnt drink the hotel-provided alcohol or eat the snacks. Now there is a $23 refreshment charge on my card. I contacted the folks at Cromwell and they say it’s a legit charge. I explain we didn’t drink any of the alcohol or eat any of the snacks but it’s my word against theirs at this point so I’ll have to take the $23 loss. Yeah its only $23 but that’s money I could be spending there again if they just refunded me their mistake. Leaves a bad taste in my mouth. We won’t be back. I’ve stayed in several other Vegas properties, so I’ll just go back to those and tell my friends this place likes to put extra charges on their guests’ credit cards.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
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Dalton L wrote a review 21 Sep
1 contribution
Angelina is extremely friendly and knows all the great spots around the strip whether it’s food or entertainment. If you want great service, she is who you need to see. The bar is also clean and service is extremely quick!
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Rob H wrote a review 15 Sep
Chicago, IL6 contributions1 helpful vote
Every time I go to Las Vegas, my friends and I always make sure to stop at Cromwell a few times during the trip for the most amazing chocolate martinis! Be sure to visit Angelina weekdays. She'll take great care of you and make you amazing drinks!
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Adam Miller, General Manager at The Cromwell Las Vegas Hotel & Casino
Responded 1 week ago
Dear Retroactive, Thank you for sharing your wonderful feedback regarding Angelina's service experience at The Cromwell. Angelina and team strive to consistently provide personable, genuine care and service and I am thrilled to hear we are meeting and exceeding your expectations. We look forward to seeing you soon! Warm regards, Adam Miller Vice President of Operations Adam.Miller@caesarspalace.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Brian C. Johnson wrote a review 10 Sep
1 contribution5 helpful votes
On Sunday, 8/28, the sink in my room (#738) filled with dirty water. At first, we assumed it was a slow drain and thought it would be fully drained by the time we returned to the room later in the day. Unfortunately, when returned to the room later that night, we were surprise and disgusted to find that the sink was even fuller than we left it. This time, the water was filled with disgusting slime and debri and it had a strong sulfur smell. In addition to the slow drain of water we used, apparently SEWAGE was backing up into our sink. This had been sitting in the sink all day, so you can imagine the smell of the room. Unfortunately, an already bad situation got worse with our attempts to get the hotel staff to correct the issue. After getting through the maze of the answering system to contact a live person at the front desk, I spoke with a young lady and described the gross conditions in the room. She casually asked that I hold while she call engineering. I waited nearly 5 minutes and she never returned so I hung up. I then called a second time - and got the exact same result. The same young lady casually asked that I hold (showing no real alarm or concern) and then left me on hold without returning. After waiting 5 minutes again, I hung up. I called a 3rd time, and a different young lady answered. This particular employee actually showed empathy and communicated urgency in getting us help. She placed me on hold so she can call engineering, and - unlike her colleague - she kept checking back to apologize for the delay and update me on her efforts to get someone from engineering to respond. She was eventually able to communicate with engineering and dispatched someone to the room. Within 30 minutes of hanging up that 3rd call (almost an hour after I originally called to report the problem), a repairment showed up. The repairman was nice and communicative in describing his efforts to resolve our issue. Yet, after more than an hour of trying, he determined that he couldn't fix the issue right away. He offered to try something more invasive, but I declined because it was now almost 12:30am, we had been dealing with this issue for nearly 4 hours and we wanted to go to sleep to get up early to head to the airport the next morning. Thankfully, the repairman was able to at least get the sewage to drain, but he left with a full sink of dirty water that he advised he hoped would drain by the time we woke up in the morning. Needless to say, the sink was still full in the morning (see attached pictures of condition of the sink AFTER the repairman spent an hour will past midnight trying to fix it). When we checked out of the room, the sink was still full of water. This was a very bad experience. Dealing with the smell of sewage that had been sitting in a sink in a small room all day was horrible. Dealing with the poor customer service that delayed the dispatch of a repairman for almost an hour was frustrating. Enduring the repairman coming in and out of the room and the loud sounds associated with him trying to fix our issue was irritating. Having all of this happening well past midnight was exhausting. And after all of this, I spent time yesterday trying to get compensated from the hotel for the day only to be told that I need to send this email to this mailbox to make the special request to whomever is in charge because the staff and management on site denied my request for a refund of at least one night. Now that's disappointing and insulting. Update: as of this writing on 9/10/22, the hotel continues to ignore my complaint and have not even resigned to the email I was told to send to escalate to the management. Pictures are of backed up sink AFTER repairman spent more than an hour after midnight trying to unclog. That’s what it looked like when he left around 1:00am. That’s also what it looked like when we checked out the next morning.
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Date of stay: August 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
5 Helpful votes
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Response from Adam Miller, General Manager at The Cromwell Las Vegas Hotel & Casino
Responded 1 week ago
Dear BCJ, We appreciate you choosing The Cromwell for your recent stay and thankful for your feedback. While we are pleased to hear our warm and friendly team members were a highlight of your stay, we are disappointed that your experience did not reflect our amenities and property experiences we strive to deliver. Although we would have liked the chance to address your concerns during your stay, we are grateful to learn about these areas of opportunity and would like to speak with you in further detail. Please write to me at Adam.Miller@caesarspalace.com to discuss what happened and I will personally oversee the details of a future stay to ensure that your next visit reflects our signature service and superior quality. Thank you for your feedback and I look forward to being in contact with you shortly. Warm regards, Adam Miller Vice President Operations Adam.Miller@caesarspalace.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shabby B wrote a review 8 Sep
Woodland, California80 contributions28 helpful votes
+1
I stayed at the Cromwell when it first opened. A lot has changed. The property is not well cared for and needs a lot of TLC. I was sad. It no longer felt like a high-end boutique hotel. 👎 Valet currently closes on Tuesdays and you are asked to move your car to self parking or The Flamingo valet. What an inconvenience. When the Cromwell FIRST opened, there was a free town car (a Cadillac Escalade) that would take you anywhere on the Strip. Gone are the days. 👎 A lot of wear and tear. (See pictures) Stains on walls, chipping wallpaper, marks and scuffs all over. Furniture as well, is worn out and chippy. Everywhere you look in the room you'll find broken items. The drawer pulls, handles, etc. The Chandeliers in elevator hallways and room were missing pieces and were dusty. 👎 I paid $35 to have an early check-in to lock in the room that was ready with a Strip View. It was already 2:30pm and there was hardy a view, Instead the loud pounding sound from the nightclub, Drai's until 5am. Not worth paying more in my opinion. 👎 I went up in Caesar's Rewards' status and went to the Player's Club to check on benefits and get new cards. I was met w/with no excitement and a kind of, So What? Attitude. She printed out my new Diamond cards and said it could rake several days before I get information. I don't know? She ruined the moment. How about, "Congratulations! Thanks for being loyal!" And then a simple breakdown of my new benefits. Maybe just a smile?? 👎 Services are just lacking. When we checked in, NO shampoo, Conditioner or lotion. I had to call down for them. We had a Keurig but no pods. No signage about it either. Didn't feel like calling down for the pods. I already had to ask for basic amenities. No coffee being served near the elevators like I'm the early days, no town car,...nothing special. 👍 Giada was great. Delicious meal,.wine and service.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Adam Miller, General Manager at The Cromwell Las Vegas Hotel & Casino
Responded 2 weeks ago
Dear Karen, Thank you for sharing your recent stay with us. Our valet will be reopening 24/7, 7 days a week. The elevators that you mention are in progress of being restored. Your amenities (soap, shampoo, conditioner, lotion) should have been above the sink. I will certainly relay your feedback regarding Caesars Rewards to our Cage/Caesars Rewards Team. Additionally, I am thrilled you enjoyed your experience at Giada. I agree, there is no better experience than overlooking the strip with a great pasta dish and a favorite beverage. Please e-mail me at Adam.Miller@caesarspalace.com as I would like to follow up with a proper resolution. I look forward to hearing from you. Warmest regards, Adam Miller Vice President Operations Adam.Miller@caesarspalace.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jopaul426 wrote a review 8 Sep
1 contribution
Went to the bar to play video poker. Angelina was our bartender A+ service. She has a great attitude and was a pleasure meet her on our vacation!! The Prosecco was ice cold and poured like a pro. Would recommend to anyone going to las Vegas you must stop at the Cromwell for a drink. Ask for Angelina she’s outstanding.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Adam Miller, General Manager at The Cromwell Las Vegas Hotel & Casino
Responded 1 week ago
Dear Jopaul, Thank you for sharing your valued impressions regarding your experience at The Cromwell. I am thrilled that you thoroughly enjoyed many aspects of your stay. It is particularly pleasing to hear about your exceptional food and beverage experiences, and unparalleled service from our hospitable team. Thank you again, and our devoted staff anticipates your return. Warm regards, Adam Miller Vice President Operations Adam.Miller@caesarspalace.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cat wrote a review Aug 2022
1 contribution2 helpful votes
Stayed for 7 days at this property because when I was searching and called hotel was told I could have 5 of the nights for free.. well I was charged a resort fee of $55 for all 7 nights....used players card continuously...day I left I had accumulated $35 in comp!!?? .there is club inside the small casino utilized by locals and the club also owns "the pool"...was searched twice to go up and look..and pool is a "club" young locals..no where to sit and read unless you buy a seat..but music very loud..people everywhere..I was told I could hike down to use Cesar's pool..so $55 resort fee is charged for use of phone and small workout room ..terrible reward program..no host on site...might want to pay more and stay somewhere else...But the dealers pit and drink staff very nice and friendly..
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Adam Miller, General Manager at The Cromwell Las Vegas Hotel & Casino
Responded 1 week ago
Dear Guest, We appreciate you choosing The Cromwell for your recent stay and thankful for your feedback. I am disappointed that your experience did not reflect our world-class amenities and AAA Four Diamond property. Although I would have liked the chance to address your concerns during your stay, I am grateful to learn about these areas of opportunity and would like to speak with you in further detail. Please write to me at Adam.Miller@caesarspalace.com so I can follow up with you and do our very best to provide a proper resolution. Please include your Reservation Name, Dates of Stay, Room Number if Possible, and your challenge experienced so we can address as quickly as possible. Thank you for your feedback and I look forward to being in contact with you shortly. Warm regards, Adam Miller Vice President Operations Adam.Miller@caesarspalace.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Everleigh W wrote a review Aug 2022
1 contribution2 helpful votes
The room wasn't very clean. The toilet was dirty and the floor had some kind of food stuck to it, which was never cleaned up the entire time I was there. This was a corporate block booking and when I called to get a reciept/folio so I could be reimbursed, the person who answer the phone was incredibly rude. Just unbelivably rude. As soon as he had an opportunity to fly off, he did. He said "This isn't a guessing game," as I tried to find the name the reservation was under. Dude, what? There was no reason to be so unhelpful and so rude.
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Date of stay: August 2022
Value
Rooms
Service
Trip type: Travelled on business
Room Tip: Just don't. They don't care about your business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Adam Miller, General Manager at The Cromwell Las Vegas Hotel & Casino
Responded 1 week ago
Dear EverLeigh, Thank you for sharing your feedback. I am very sorry to hear that you had a challenge with our call center. This is truly unacceptable service and I would like to be able to address with our team and learn more about your experience. May I please have you reach out to me at Adam.Miller@caesarspalace.com as TripAdvisor does not provide us your direct contact information? I look forward to having my team and I follow up with a proper resolution. Warmest regards, Adam Miller Vice President of Operations Adam.Miller@caesarspalace.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$144 - US$373 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNevadaLas VegasThe Strip
NUMBER OF ROOMS
188
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Frequently Asked Questions about The Cromwell Las Vegas Hotel & Casino
Which popular attractions are close to The Cromwell Las Vegas Hotel & Casino?
Nearby attractions include Fountains of Bellagio (0.4 km), The Escape Game Las Vegas (0.4 km), and Paranormal - The Mindreading Magic Show (0.2 km).
What are some of the property amenities at The Cromwell Las Vegas Hotel & Casino?
Some of the more popular amenities offered include a rooftop bar, an on-site restaurant, and a lounge.
Which room amenities are available at The Cromwell Las Vegas Hotel & Casino?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at The Cromwell Las Vegas Hotel & Casino?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Cromwell Las Vegas Hotel & Casino?
Yes, a parking garage and paid public parking on-site are available to guests.
What are some restaurants close to The Cromwell Las Vegas Hotel & Casino?
Conveniently located restaurants include Garrett Popcorn Shops, Le Cirque, and Joe's Seafood, Prime Steak & Stone Crab.
Are there opportunities to exercise at The Cromwell Las Vegas Hotel & Casino?
Yes, guests have access to a fitness centre during their stay.
Is The Cromwell Las Vegas Hotel & Casino located near the city centre?
Yes, it is 0.07 km away from the centre of Las Vegas.
Which languages are spoken by the staff at The Cromwell Las Vegas Hotel & Casino?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Cromwell Las Vegas Hotel & Casino?
Many travellers enjoy visiting Little Church of the West (3.2 km), Hartland Mansion (5.3 km), and Harrison House (7.7 km).
Does The Cromwell Las Vegas Hotel & Casino have any great views?
Yes, guests often enjoy the city view available here.