Nice staff but the rooms are falling apart. We paid extra for a deluxe room and strip view but we’re then told none of the rooms face LV Blvd. So basically paid extra for a partial strip view. That’s fine, but wish it was advertised as such. Then we discover that our door didn’t properly close, we didn’t realize until the very end of a long day. Luckily nothing was stolen and they eventually came to fix it but didn’t really offer anything for the major inconvenience. To top that, things were literally falling apart (broken shower knobs and curtain holder) Seriously disappointed with this Caesars property. Plus a $50 resort fee for a pool you can’t use unless you pay extra money for the day club. Makes no sense. All that to say, will definitely not be returning.
I went on a large trip with 12 people and the Cromwell was perfect! Tramy and her team took great care of us. The location is excellent right on the strip, nice rooms, friendly staff. 10/10, will be staying here again and would recommend it!
Stayed in the Parlour Suite, stored our alcohol in the fridge. Didnt drink the hotel-provided alcohol or eat the snacks. Now there is a $23 refreshment charge on my card. I contacted the folks at Cromwell and they say it’s a legit charge. I explain we didn’t drink any of the alcohol or eat any of the snacks but it’s my word against theirs at this point so I’ll have to take the $23 loss. Yeah its only $23 but that’s money I could be spending there again if they just refunded me their mistake. Leaves a bad taste in my mouth. We won’t be back. I’ve stayed in several other Vegas properties, so I’ll just go back to those and tell my friends this place likes to put extra charges on their guests’ credit cards.
Angelina is extremely friendly and knows all the great spots around the strip whether it’s food or entertainment. If you want great service, she is who you need to see. The bar is also clean and service is extremely quick!
Every time I go to Las Vegas, my friends and I always make sure to stop at Cromwell a few times during the trip for the most amazing chocolate martinis! Be sure to visit Angelina weekdays. She'll take great care of you and make you amazing drinks!
On Sunday, 8/28, the sink in my room (#738) filled with dirty water. At first, we assumed it was a slow drain and thought it would be fully drained by the time we returned to the room later in the day. Unfortunately, when returned to the room later that night, we were surprise and disgusted to find that the sink was even fuller than we left it. This time, the water was filled with disgusting slime and debri and it had a strong sulfur smell. In addition to the slow drain of water we used, apparently SEWAGE was backing up into our sink. This had been sitting in the sink all day, so you can imagine the smell of the room. Unfortunately, an already bad situation got worse with our attempts to get the hotel staff to correct the issue. After getting through the maze of the answering system to contact a live person at the front desk, I spoke with a young lady and described the gross conditions in the room. She casually asked that I hold while she call engineering. I waited nearly 5 minutes and she never returned so I hung up. I then called a second time - and got the exact same result. The same young lady casually asked that I hold (showing no real alarm or concern) and then left me on hold without returning. After waiting 5 minutes again, I hung up. I called a 3rd time, and a different young lady answered. This particular employee actually showed empathy and communicated urgency in getting us help. She placed me on hold so she can call engineering, and - unlike her colleague - she kept checking back to apologize for the delay and update me on her efforts to get someone from engineering to respond. She was eventually able to communicate with engineering and dispatched someone to the room. Within 30 minutes of hanging up that 3rd call (almost an hour after I originally called to report the problem), a repairment showed up. The repairman was nice and communicative in describing his efforts to resolve our issue. Yet, after more than an hour of trying, he determined that he couldn't fix the issue right away. He offered to try something more invasive, but I declined because it was now almost 12:30am, we had been dealing with this issue for nearly 4 hours and we wanted to go to sleep to get up early to head to the airport the next morning. Thankfully, the repairman was able to at least get the sewage to drain, but he left with a full sink of dirty water that he advised he hoped would drain by the time we woke up in the morning. Needless to say, the sink was still full in the morning (see attached pictures of condition of the sink AFTER the repairman spent an hour will past midnight trying to fix it). When we checked out of the room, the sink was still full of water. This was a very bad experience. Dealing with the smell of sewage that had been sitting in a sink in a small room all day was horrible. Dealing with the poor customer service that delayed the dispatch of a repairman for almost an hour was frustrating. Enduring the repairman coming in and out of the room and the loud sounds associated with him trying to fix our issue was irritating. Having all of this happening well past midnight was exhausting. And after all of this, I spent time yesterday trying to get compensated from the hotel for the day only to be told that I need to send this email to this mailbox to make the special request to whomever is in charge because the staff and management on site denied my request for a refund of at least one night. Now that's disappointing and insulting. Update: as of this writing on 9/10/22, the hotel continues to ignore my complaint and have not even resigned to the email I was told to send to escalate to the management. Pictures are of backed up sink AFTER repairman spent more than an hour after midnight trying to unclog. That’s what it looked like when he left around 1:00am. That’s also what it looked like when we checked out the next morning.…
I stayed at the Cromwell when it first opened. A lot has changed. The property is not well cared for and needs a lot of TLC. I was sad. It no longer felt like a high-end boutique hotel. 👎 Valet currently closes on Tuesdays and you are asked to move your car to self parking or The Flamingo valet. What an inconvenience. When the Cromwell FIRST opened, there was a free town car (a Cadillac Escalade) that would take you anywhere on the Strip. Gone are the days. 👎 A lot of wear and tear. (See pictures) Stains on walls, chipping wallpaper, marks and scuffs all over. Furniture as well, is worn out and chippy. Everywhere you look in the room you'll find broken items. The drawer pulls, handles, etc. The Chandeliers in elevator hallways and room were missing pieces and were dusty. 👎 I paid $35 to have an early check-in to lock in the room that was ready with a Strip View. It was already 2:30pm and there was hardy a view, Instead the loud pounding sound from the nightclub, Drai's until 5am. Not worth paying more in my opinion. 👎 I went up in Caesar's Rewards' status and went to the Player's Club to check on benefits and get new cards. I was met w/with no excitement and a kind of, So What? Attitude. She printed out my new Diamond cards and said it could rake several days before I get information. I don't know? She ruined the moment. How about, "Congratulations! Thanks for being loyal!" And then a simple breakdown of my new benefits. Maybe just a smile?? 👎 Services are just lacking. When we checked in, NO shampoo, Conditioner or lotion. I had to call down for them. We had a Keurig but no pods. No signage about it either. Didn't feel like calling down for the pods. I already had to ask for basic amenities. No coffee being served near the elevators like I'm the early days, no town car,...nothing special. 👍 Giada was great. Delicious meal,.wine and service.…
Went to the bar to play video poker. Angelina was our bartender A+ service. She has a great attitude and was a pleasure meet her on our vacation!! The Prosecco was ice cold and poured like a pro. Would recommend to anyone going to las Vegas you must stop at the Cromwell for a drink. Ask for Angelina she’s outstanding.
Stayed for 7 days at this property because when I was searching and called hotel was told I could have 5 of the nights for free.. well I was charged a resort fee of $55 for all 7 nights....used players card continuously...day I left I had accumulated $35 in comp!!?? .there is club inside the small casino utilized by locals and the club also owns "the pool"...was searched twice to go up and look..and pool is a "club" young locals..no where to sit and read unless you buy a seat..but music very loud..people everywhere..I was told I could hike down to use Cesar's pool..so $55 resort fee is charged for use of phone and small workout room ..terrible reward program..no host on site...might want to pay more and stay somewhere else...But the dealers pit and drink staff very nice and friendly..…
The room wasn't very clean. The toilet was dirty and the floor had some kind of food stuck to it, which was never cleaned up the entire time I was there. This was a corporate block booking and when I called to get a reciept/folio so I could be reimbursed, the person who answer the phone was incredibly rude. Just unbelivably rude. As soon as he had an opportunity to fly off, he did. He said "This isn't a guessing game," as I tried to find the name the reservation was under. Dude, what? There was no reason to be so unhelpful and so rude.