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Condominiums at this property are owned and operated by several different management companies, so quality and service standards may vary. If you wish to book a specific unit or a unit owned or managed by a specific company, please ask about that unit before booking your trip.

Palms Place Hotel and Spa

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Palms Place Hotel and Spa
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2,270 Reviews from our TripAdvisor Community

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Showing 2,058: English reviews
Majorca, Spain
Reviewed 5 days ago NEWvia mobile

Room was nice and big with a nice view, but you can only connect 1 device at a time to free wifi, when i went to ask about this at reception i was told... it is what it is.. not the answer i was looking for. We stayed at the 4 star palms the year before with lovely staff and...

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1Thank rebeliain
Reviewed 5 days ago NEWvia mobile

I would never stay here again or recommend this hotel to anyone. The staff in reception is very rude. When we ask if we could get wifi for a second device in the room we were told not possible and, I quote..it is what it is. In my opinion this is unacceptable for a 5 star. There is is kitchen...

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Helpful?
Thank ankedu
Management response:

Dear ankedu, I appreciate the feedback regarding your time with us. We aim to provide the best accommodations and service to our guests and I apologize that we were unable to meet your expectations. Your feedback will be reviewed for any needed improvements and we hope to to have the opportunity to welcome you back. Please feel free to reach...

Scottsdale, Arizona
Reviewed 6 days ago NEW

The rooms are so dark that they could have filmed the X Files here. The first room I was given had a broken TV and the blackout drakes did not close completely. I called and was told that housekeeping would be right up. They still didn't come after a second call. They offered to send engineering. I asked for a...

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Helpful?
1Thank jmmiller212
Management response:

Dear jmmiller212, Thank you for providing us with feedback from your visit. I would like to sincerely apologize for the overall dissatisfaction you experienced throughout your stay with us. I will be reviewing the feedback with our departments to ensure we are providing our guests with the exceptional service we are known for. Should you wish to further discuss the...

Mexico City, Mexico
Reviewed 1 week ago

This is a great "normal" hotel in Vegas. By normal, I mean that the lobby is just the front desk, bell desk and some sofas, so there are no stores, casino, etc. If you prefer a quite place instead of the noise of the casinos this is a great option. The room is big with a huge bathroom and it...

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Helpful?
1Thank Olaf_Magno
Management response:

Dear Olaf_Magno, Thank you for providing us with wonderful feedback! We truly look forward to welcoming you back on your next visit! (Shelby.Masacek@Palms.com) Best Regards, Shelby M

Atlanta, Georgia
Reviewed 2 weeks ago

Completely different than the website and many of the reviews. Inconvenient – we booked thinking that it would be about a mile walk but with the highway and layout it is a drive. It is however a short walk to the “Chinatown” that is full of great restaurants from all countries in Asia. Lobby – super pitiful, dark, tough to...

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Helpful?
2Thank welltravelled0808
Management response:

Dear welltravelled0808, Thank you for providing us with feedback. I would like to extend my apologies for the overall negative experience you had with us, although Palms Place is a residential condo hotel, we do strive to make our guests always feel welcome and well accommodated during their visit. Should you wish to further discuss the details I would love...

Bristol
Reviewed 2 weeks ago

There are many hotels to choose from in Las Vegas and Palms Place is one of the most cost effective. The rooms are big, fairly recently refurbished and clean, ensure that you opt for a 'strip' facing room. We were in the highest floor possible and were frustrated that we could hear parties from the penthouses above us which went...

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1Thank Sergeant1980
Management response:

Dear Sergeant1980, I truly appreciated the time spent in providing us with detailed feedback. I would like to extend my apologies for any service shortfalls you may have experienced, and would like to assure you that we will be reviewing your feedback for any needed improvements. I truly hope that we will have the future opportunity to better accommodate you,...

Reviewed 2 weeks ago via mobile

When we went to Vegas I knew I didn't want to stay in one hotel the whole trip so every night we searched online for a different hotel. My last night in Vegas we stayed at the plans place and my room was so nice! Big inside, two tvs on the wall, a full kitchen and a beautiful bathroom with...

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Thank Lcall062
Management response:

Dear Lcall062, I appreciate the positive feedback you have provided us! I am thrilled to hear you found the accommodations and the overall value to be exceptional! We hope to welcome you back soon! (Shelby.Masacek@Palms.com) Best Regards, Shelby M

Melbourne, Australia
Reviewed 3 weeks ago

We stayed at Palms Place on early November 2016. The hotel is great, the location is great. It is perfect if you need a kitchen in your room and want to avoid slot machines. There are bus stops in both directions out the front of the hotel but housekeeping and maintenance let the hotel down by not cleaning our room...

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Helpful?
1Thank Phoebe M
Management response:

Dear Phoebe M, I appreciate the wonderful feedback you have provided us! I am thrilled to hear you found your time with us to be overall enjoyable. Please let us know when you are planning your next visit! (Shelby.Masacek@Palms.com) Best Regards, Shelby M

Los Angeles, California
Reviewed 3 weeks ago

The front desk could use some lessons in hospitality but the rooms are spacious and have all the amenities. Not everything worked (one tv did not and was not taken care of) but I felt like I was in a large home and not a hotel

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Helpful?
Thank AndreaMichaels1214
Management response:

Dear AndreaMichaels1214, Thank you for providing our hotel with valuable feedback. While I am pleased to hear you found the rooms to be spacious and accommodating, I do sincerely apologize for any service shortfalls you may have experienced. We truly hope for the future opportunity to welcome you back and better accommodate you on your next visit. (Shelby.Masacek@Palms.com) Best Regards,...

Denver, Colorado
Reviewed 3 weeks ago

The off-strip location is good for business travelers, and the Palms Place offers more space and a small kitchen, which is nice. However, the kitchen lacked any type of utensils, so I wasn't able to use it as I had planned. The soft furnishings were stained, and overall the furnishings were worn. I stay here often on business, and despite...

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Helpful?
Thank Cathy K
Management response:

Dear Cathy K, Thank you for the feedback regarding your recent stay. I am pleased to know you found the location to be convenient and the overall accommodations to meet your needs. Upon request we do indeed offer a variety of amenities such as cooking utensils to be delivered to your room. Please feel free to reach out to me...

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
Palms Place Hotel and Spa is a full service boutique hotel. Comfortably removed from the non-stop action of the Palms casino, this tower is a study in elegance and relaxation.From the high-end accommodations to Simon Restaurant, Drift Spa and Rojo Lounge, Palms Place feels more like a home than a hotel. ... more   less 

Additional Information about Palms Place Hotel and Spa

Address: 4381 W Flamingo Rd, Las Vegas, NV 89103-3903
Region: United States > Nevada > Las Vegas
Price Range: $140 - $505 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Palms Place Hotel and Spa 4*
Number of rooms: 599
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Prestigia, Hotels.com, Orbitz and Jetsetter so you can book your Palms Place Hotel and Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Palms Place Hotel Las Vegas
Palms Place Las Vegas
Hotel Style:
#31 Spa Hotel in Las Vegas
#31 Luxury Hotel in Las Vegas
#32 Casino Hotel in Las Vegas
#54 Business Hotel in Las Vegas
#61 Family Hotel in Las Vegas
#61 Romantic Hotel in Las Vegas
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Questions & Answers

Here's what travellers have asked, with answers from Palms Place Hotel and Spa staff and other travellers.
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Questions? Get answers from Palms Place Hotel and Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Chek-in late so you can get an upper level and enjoy the view.”
 of 5 bubbles Olaf_Magno, 28 Nov 2016 | Read review
“Don't stay here. Spend extra and select another hotel.”
  • Rug surrounding the bed in the suite. Nappy and who knows.
  • Bath mat was dirty and worn out.
  • Donate this chair. Should not be in a $200/night hotel room.
  • Bathroom sliding glass door in the suite missing. Wow.
  • Room was not clean throughout. Hair and dust throughout.
 of 5 bubbles welltravelled0808, 27 Nov 2016 | Read review
“Dont try the $20 trick, it doesn't work here and they keep your money!”
 of 5 bubbles phoebem991, 20 Nov 2016 | Read review
“Get a view of the strip and not parking lots”
 of 5 bubbles AndreaMichaels1214, 14 Nov 2016 | Read review
“I was on the east side 18th floor and it was terrific”
 of 5 bubbles dbowman3, 7 Nov 2016 | Read review
5 of 5
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