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Peppermill Resort Spa Casino

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#3 of 64 Hotels in Reno
Certificate of Excellence
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1 room 2 adults 0 children
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Peppermill Resort Spa Casino
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9,399 Reviews from our TripAdvisor Community

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Showing 9,307: English reviews
Fremont
Reviewed 3 August 2016

Im not sure I need say more.. But do you change your linens? I'd hope to think so. Being that I thought Peppermill was one of the more expensive hotels in Reno. I kind of wanted my money back or a new room. But they kind of took it as a joke when I told staff I needed a pillow...

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Thank SilvaRm1224
Director_Peppermill, Guest Relations Manager at Peppermill Resort Spa Casino, responded to this review

Peppermill Reno greatly values the guest feedback received through TripAdvisor, so thank you for your review. I would like to apologize for your disappointment with our accommodations. The cleanliness of our entire resort is incredibly important to us, and I am truly sorry to hear that your bedding did not meet our high standards during your visit. It is also...

Santa Barbara, California
Reviewed 3 August 2016

Very organized for such a large group of people! You kept everyone happy and the Peppermill is sooo beautiful!! We ate in three dining rooms and bought coffee at Cafe Expresso each morning....excellent service and courteous staff.

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Thank Patricia M
Carmichael
Reviewed 3 August 2016

Last review I noted that Peppermill no longer offers seniors two for one buffet. Their reply was that they offer many other things in place of the discounted buffet. Previous years as a loyal customer we received free two day stay which now costs $80.84. No longer are they sending complimentary slot or bingo tournament entries which came with free...

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Thank robertrJ4901QK
Director_Peppermill, Guest Relations Manager at Peppermill Resort Spa Casino, responded to this review

Thank you for sharing your review with Peppermill Reno on TripAdvisor. I want to apologize for your frustration regarding the offers you are currently receiving. Any offers and comps we provide are based on a guest’s history and level of play, and many factors determine what you may receive in the mail. You are always welcome to speak with our...

Eureka, California
Reviewed 3 August 2016

I was greeted by a friendly efficient employee at the desk, my room was spacious, the sofa and amenities were comfortable. I wish the snacks for sale were not in the middle of the table, instead offer a refrigerator.

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Thank sherrih234
Director_Peppermill, Guest Relations Manager at Peppermill Resort Spa Casino, responded to this review

Peppermill Reno values guest feedback, so thank you for taking the time to share your review on TripAdvisor. While I am pleased you experienced our five-star customer service and found your accommodations comfortable, I want to apologize for any confusion with our in-room amenities. Our rooms come standard with a fully-stocked refrigerator and snack bar tray based on guest feedback...

Murphys, California
Reviewed 3 August 2016

We had a great time, will be back in December for new years eve and two days after with the same friends. the casino was very full, but that is to be expected at the beginning of Hot August nights. Always a good at the peppermill. Really enjoy the atmosphere of the whole place.

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Thank notphooey
San Francisco, California
Reviewed 3 August 2016

Great great time for the following reasons: 1) the pool, the hot tub 2) cleanliness of the hotel 3) cafe milano - it was a great breakfast menu and service was top notch 4) front desk was helpful and got my bill correct

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Thank Patricia L
Sacramento, California
Reviewed 3 August 2016

Love love love Peppermill and the rooms we always choose are with the balcony. the only thing I see lately are the machines don't seem to pay back much. But love your place alot and will continue to visit you often.

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Thank SGill544
Director_Peppermill, Guest Relations Manager at Peppermill Resort Spa Casino, responded to this review

We appreciate the guest feedback received through TripAdvisor, so thank you for your review. I am pleased to hear how much you love our resort, and that our Tuscany Tower Patio and Veranda Suites are your favorite. However, I want to sincerely apologize for the difficulties with your outer door. I can assure you that we will share your comments...

San Francisco, California
Reviewed 3 August 2016

Ms. Morgan at the front desk got me the room comp that the reservation phone service couldn't do. I added a comp night to a reservation that was made several months ago. The phone reservation service said I had to move rooms. I didn't after I told Ms. Morgan about it. The A/V services staff is great. Really helpful people....

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Thank georgemB8955NJ
Pinetop-Lakeside, Arizona
Reviewed 3 August 2016

Let me explain why Pepper Mill is rated with poor. Although, this is a very nice place, appearance and cleanliness, my room was not what I expected. When you pay good money for what is rated as a premier place to stay, you should not get a room with a view of a loading dock and the airconditioning units of...

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Thank LnCMayo
Director_Peppermill, Guest Relations Manager at Peppermill Resort Spa Casino, responded to this review

Guest feedback is greatly valued by Peppermill Reno, so thank you for your review. I would like to apologize for the frustrations you encountered during your stay with us. We aim to deliver five-star experiences for our guests, and it is disappointing to know we fell short of those standards. Our Hotel team works incredibly hard to ensure everyone receives...

ENGLEWOOD
Reviewed 3 August 2016

I got to the Peppermill at least once a year. The staff is wonderful and the atmosphere is amazing. The dealers are so nice and so are the put bosses. Can't wait to go back. Peppermill Reno keep it up. Continue with the great comps also

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Thank apisarik2006

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
GreenLeadersGold level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Awarded the prestigious AAA Four Diamond rating for hospitality industry excellence, the Peppermill Resort Spa Casino in Reno, Nevada offers a first-class experience as well as upscale amenities that create an unforgettable stay. Peppermill offers 1635 guest rooms, including 600 lavishly appointed suites, 10 award-winning restaurants, 15 bars and lounges, two geothermally heated resort pools, the three-story Spa Toscana, and free live entertainment or dancing until the wee hours in Reno's hottest nightspot, EDGE. Custom-made, double pillow-top mattresses, 42" high-definition LCD TVs and media hubs are all featured in our guest rooms, and complimentary premium Wi-Fi is available for all hotel guests. ... more   less 

Additional Information about Peppermill Resort Spa Casino

Address: 2707 S Virginia St, Reno, NV 89502-4213
Region: United States > Nevada > Reno
Price Range: $144 - $292 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Peppermill Resort Spa Casino 4*
Number of rooms: 1635
Reservation Options:
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Also Known As:
Peppermill Hotel Reno
Hotel Style:
#1 Family Hotel in Reno
#1 Romantic Hotel in Reno
#2 Top resorts Hotel in Reno
#2 Casino Hotel in Reno
#2 Spa Hotel in Reno
#2 Green Hotel in Reno
#4 Business Hotel in Reno
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Questions & Answers

Here's what travellers have asked, with answers from Peppermill Resort Spa Casino staff and other travellers.
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Questions? Get answers from Peppermill Resort Spa Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Basic Peppermill Tower rooms are nice. If you have a large good an upgrade to Tuscany Suites can help. ”
 of 5 bubbles JanF753, 16 Jan 2017 | Read review
“Higher floors for a better view!”
 of 5 bubbles MandyL375, 15 Jan 2017 | Read review
“Maybe register under both names?”
 of 5 bubbles Hathawka, 13 Jan 2017 | Read review
“Upgrade to Tuscan tower ... Very nice !”
 of 5 bubbles Topfuelwrench, 13 Jan 2017 | Read review
“None comes to mind. ”
 of 5 bubbles 312irener, 13 Jan 2017 | Read review
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