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This place is horrific. First of all...... they say they have long term airport parking for free..... not true. They give you the first night for free and then charge $9 a day. Lies. The lady at the desk (from Maui) gave wrong directions, information...More
1 Thank Jamiemc7
Response from Trisha C, Front Office Manager at SureStay Plus Hotel by Best Western Reno AirportResponded yesterday
Thank you for staying with us. We have never not charged for parking just the first night you stay with us is free. I do apologize for you thinking I was rude. We strive to make every guest feel at home while with us. We...More
This hotel exceeded our expectations. We needed some place reasonable and economical, close to the airport after a tiring cross-country journey. The courtesy shuttle to/from the hotel is prompt and polite, and the ride takes maybe 90 seconds. We were happy with all aspects of...More
1 Thank Bonbonmontreal
Response from Trisha C, Front Office Manager at SureStay Plus Hotel by Best Western Reno AirportResponded 23 June 2018
Thank you for staying with us. It was our pleasure to serve you. We appreciate the feedback..
I've stayed at the SureStay in Reno 7 times. The first time I picked it due to its proximity to the terminal. That's one of many reasons I return including the clean reasonable rooms, the people, the breakfast, and the manicured verdant grounds.
I didn't expect much when I booked the reservation. I can honestly say the next time I'm in Reno I will stay here again. It is the little things. I was traveling with Dogs. When I entered the room, they had a dog bed on...More
My husband and I used this hotel for the first time last month. We live p/t in South Lake Tahoe and stayed here as I was flying out from Reno early the next AM. We arrived in our 24 ft Winnebago and our golden retriever....More
Thank Nina D
Response from Trisha C, Front Office Manager at SureStay Plus Hotel by Best Western Reno AirportResponded 3 weeks ago
Thank you for your kind words. We are so glad you loved the dog bed! We appreciate you staying with us.