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The Sands Regency Casino Hotel

Traveller (90)
360
Panoramas (5)
Dining (41)
About
Location
Cleanliness
Service
Value
The Sands Regency offers over 800 guestrooms, including the largest standard guestrooms in downtown Reno, and 700 non-smoking rooms. All hotel guests receive valuable food, beverage, and gaming offers and much more. On-site amenities include fitness center, outdoor pool and free WiFi.
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Property amenities
Free Parking
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Airport Transportation
Banquet Room
Casino and Gambling
Conference Facilities
Hot Tub
Meeting Rooms
Multilingual Staff
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Shuttle Bus Service
Wheelchair Access
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Room features
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Mountain View
Centrally Located
HOTEL CLASS
221Reviews
286Photos
26Q+A
50Room tips
Traveller rating
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Popular mentions
They charge a housekeeping gratuity fee $3.00 a day, Resort Fee $15.00 a day, and a tourism fee $3.00 a day in unexpected expenses plus taxes.. SURPRISE!! We had an ok time but should have stayed at a nicer Casino Hotel with safer parking.
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Response from TheSandsR, Public Relations Manager at The Sands Regency Casino Hotel
Responded 2 days ago
Thank you for the rating and feedback bustrorl. We are sorry that you were not informed when you booked your room about the Resort Fee. The Sands resort fee is one of the lowest in all of Reno. We do charge $1 Housekeeping Fee and a $15 Resort Fee. In addition, there is a city wide tourism fee of $3. Our resort fee covers many amenities that the Sands provides, including: • Choice of secure, covered parking or Valet service • Wi-Fi, available to our guests property-wide • Hourly airport shuttle service • Bell Captain & concierge services • Fitness Center & outdoor pool • Local & Toll-free calls We look forward to welcoming you back to the Sands soon.
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Sands Regency has it all when it comes to comfortable rooms, delicious food and an enjoyable gaming experience. While it may not bee part of The Row, Sands provides a relaxing and fun alternative just down the street with nice perks for Players Club members. Give it a chance
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Response from TA-Manager-Response, Manager at The Sands Regency Casino Hotel
Responded 5 days ago
Thanks for the great review, 165JimT! We're happy you enjoyed your experience with us! The happiness and satisfaction of our guests are important to us!! That's what we like to see! We look forward to sharing an even better experience with you soon! Have a lovely day!
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The hotel is a blast for the past. Everything looks like it would have in the 80s. Things are quite dated in styles, finishes, and service. On the surface I would not recommend this hotel. The mattresses are of poor quality. The soap and shampoo were of poor quality. That
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Response from TheSandsR, Public Relations Manager at The Sands Regency Casino Hotel
Responded 2 days ago
Thank you for all those stars and feedback Daniel. I will be passing your comments onto management. We strive for every customer experience to be perfect.
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This is a review of the Sands Regency Hotel, and NOT the Casino, since we are not into gambling but were in Reno for other reasons.. On the whole, I would recommend the hotel as long as you are not bothered by cigarette smoke (including stale, second-hand smoke). Large, clean
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Response from TA-Manager-Response, Manager at The Sands Regency Casino Hotel
Responded 1 week ago
Thank you for the feedback Trotamundos09. We love hearing from our guests, I hope you come to see us again when in the area. Thank you!
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Stayed here over night at New Year's and had a GREAT experience! Room was nice and clean as well as the common areas. Our room was a perfect view for the fireworks show and great gaming experience. We will be returning in the near future!
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Response from TheSandsR, Manager at The Sands Regency Casino Hotel
Responded 1 week ago
5 Stars - Thank you Rick. We are happy that you had a great experience.
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All photosTravellerRoom & SuiteDining Pool & Beach
Professional photo exclusively commissioned by TripAdvisorThe Sands Regency Casino Hotel
The Presidential Suite at The Sands Regency Casino Hotel
Pretty sure bathroom vent hasn't been cleaned since the Sands was built!
Water stain and sag in ceiling.
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12345627
how late does the roulette table stay open if a few people are playing on it
Roulette is usually open until the graveyard shift. That's usually between midnight and 2 am. If we have customers playing we would keep it open as long as they wanted to keep playing.
0 votes
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Can guests pay in cash without using a credit or debit card?
I believe you have to provide a card to hold the reservation. Then you can pay in cash when you check in. But all hotels require a deposit and if you have cash you can pay the deposit in cash.
1 vote
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I'm so sorry I can't help you with your question. I drove my own vehicle. I had no use for any shuttles.
0 votes
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It is very unusual the Hotel charged you 30% in advance. I suggest you call the hotel directly asking why. In my case, I did not book directly with the Hotel, I booked through my bank's website travel service. I paid full amount in advance when I book the room, if I needed to cancel, I can get full refund if I cancel 72 hours prior to arrival date. The day I checked in, Sands asked me for a credit card, told me they would need to hold $75, but the $75 never actually charged through my credit card. I have a habit whenever I book a hotel room, I ask their cancellation policy.
0 votes
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I'd be surprised if they had a shuttle at this time of night. My question to you is, why would you want to stay at the Sands? I understand it's cheap, but it's such a horrible place to stay. If your planning a trip in July, you might have enough time to change hotels. One that would probably have shuttles running when you need them. Good Luck and have a good time.
1 vote
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123456
"Ask for a room facing east, and away from the elevators and ice machines"
"you might want to stay away from the railroad tracks on one side of the hotel"
"better television reception would be nice "
"be able to have the room you reserve "
"Clean no face towels and very thin blankets. Had to sleep with heater on all night."
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12345610
PRICE RANGE
US$49 - US$144 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the sands regency hotel renoregency hotel renoregency hotel sands
LOCATION
United StatesNevadaReno
NUMBER OF ROOMS
836
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