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BEST WESTERN Plus Boomtown Casino Hotel

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BEST WESTERN Plus Boomtown Casino Hotel
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3,202 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Plus Boomtown Casino Hotel
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Showing 3,197: English reviews
Miranda, California
Reviewed 10 January 2017

We felt compelled to express our appreciation for the fine service and care that we received during our recent seven (7) night Boomtown Hotel/Casino visit. We only planed to participate in the Boomtown New Years celebrations from Friday to Tuesday. However, the weather closed the roads and we were given consideration and granted the additional nights. The Guest Service Manager,...

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Helpful?
Thank Mike R
Lidia H, Guest Relations Manager at BEST WESTERN Plus Boomtown Casino Hotel, responded to this review

Thank you so much for your kind comments! We are very excited to hear you have had an outstanding time and have received exceptional service! It is always our pleasure to have you staying with us and we are looking forward to your next visit!

Boston, Massachusetts
Reviewed 4 January 2017 via mobile

There were 2 types of rooms when I stayed- remodeled and older. Some other members of our party got new rooms and I wish we had as well. It's worth the extra price in my opinion. The pool was closed for our entire stay which was a huge bummer when you have a 4 year old. Basically get the upgraded...

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Helpful?
Thank CraigandMelinda
Lidia H, Guest Relations Manager at BEST WESTERN Plus Boomtown Casino Hotel, responded to this review

Dear Guest, Thank you for taking time to write a review about your recent experience. Your opinion is highly valuable and it helps us! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am sorry to hear the...

cotati, United States
Reviewed 2 January 2017

This was a good basic room at a reasonable price, considering we planned a family snow trip just a few weeks before Christmas. Pluses: Friendly staff, helpful, restaurants on site. Bed was very comfortable Drawbacks: 1)30 min from Donner, with clear roads 2) Long distance from parking lot, through smoky casino to reach registration desk 3) Seemed somewhat disorganized, eg,...

Review collected in partnership with Best Western
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Helpful?
Thank amandamB2132UI
Lidia H, Guest Relations Manager at BEST WESTERN Plus Boomtown Casino Hotel, responded to this review

Dear Guest, Thank you so much for taking time to write a review about your stay! Your opinion is highly valuable to us! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am sorry to hear your expectations...

Brooklyn, New York
Reviewed 27 December 2016

upon entering the room i was immediately confronted with a mildew stench. the room looks worn and not better than OK. I unpacked my bags and walk towards the window (i was now barefoot) and the entire half of the room on the window side is sopping wet! So i head downstairs to the front desk (manned by a very...

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Helpful?
1Thank pinnytravelr
Lidia H, Guest Relations Manager at BEST WESTERN Plus Boomtown Casino Hotel, responded to this review

Dear Guest, Thank you for taking time to give us feedback about your recent stay. Your opinion is highly valuable to us. I am very sorry to hear we were unable to meet your expectations. Our number one goal is to provide our guests with exceptional service and I apologize we failed to do so. I have processed a full...

Elk Grove, California
Reviewed 19 December 2016

Lobster buffet is great but supervisor was rude. Teri is her name. Juan the server was exceptional. Arcade is good. Very limited games. Hotel was renovated lately and looks better. Kids like the 24 hours Mel's drive in.

Review collected in partnership with Best Western
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Helpful?
Thank Lg94017
Lidia H, Guest Relations Manager at BEST WESTERN Plus Boomtown Casino Hotel, responded to this review

Dear Guest, Thank you for taking time to write a review! We are very excited to hear you have enjoyed our newly remodeled rooms. I am sorry your experience had some flaws. I have addressed your concerns and compliments to our Food and Beverage Manager. I hope you will consider staying with us again in the future! Thank you again...

Reviewed 16 December 2016

I booked a room for one night online paid with credit card paid in full. got home and looked at my credit card statement and was charged twice what I agreed to called the hotel to find out why, had to leave a message and wait for a call back, two days later still waiting they say they are busy...

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Helpful?
Thank Bernice M
Redwood City
Reviewed 11 December 2016 via mobile

So boomtown is now a best western so it seems like they are upgrading all the rooms and I am told they have a indoor pool The rooms are nice . Never super clean when I stay there but ok The table games are good but the ventilation is still lacking . I could not really enjoy the blackjack game...

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Helpful?
Thank Ammo68
redding, United States
Reviewed 11 December 2016

The hotel was basically good if you like cigarette smoke which was choking at times. This was due primarily to the attached casino. But they did have a wing of the hotel that was non-smoking rooms. One amenity not present was an indoor pool and hot tub/sauna. Walls between the rooms was a bit thin...

Review collected in partnership with Best Western
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Helpful?
Thank Paul G
Reviewed 11 December 2016 via mobile

I usually stay at the Peppermills Tuscany tower in Reno but they were sold out so, I decided to that I would stay at Boomtown. This is my first time staying here, and, I must admit I'm impressed. I didn't know what to expect, because I guess it's a Best Western hotel, but the rooms are nice and clean. I...

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Helpful?
Thank JN P
Golconda, United States
Reviewed 8 December 2016 via mobile

The last time i stayed at Boomtown was about 7 years ago and it wasn't that great. That being said they have improved this facility quit a bit. The room was clean, quiet, and spacious. The bathroom was quiet large and clean with plenty of amenities. And yes the closet was full size plus an in room safe. Now the...

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Helpful?
Thank Bradly M
Lidia H, Guest Relations Manager at BEST WESTERN Plus Boomtown Casino Hotel, responded to this review

Dear Guest, Thank you so much for the outstanding review! Your honest feedback and positive comments mean a lot to us. On behalf of our entire team I wanted to thank you for giving us an opportunity to serve you and we are looking forward to your future stays! Best regards,

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
The newly renovated 316 guest rooms at the Best Western Plus(R) Boomtown Casino Hotel have plenty of space for rest and relaxation, featuring mountain and valley views. The rooms offer Serta(R) pillowtop beds, flat screen televisions, Wi-Fi access, a fridge, coffee makers and a microwave along with spacious bathrooms. All the casino action, entertainment and restaurants are just steps away. Great restaurants on-site include the new Steakhouse, Mel's Diner, The Famous Lobster Buffet, Market Fresh Deli, Baja Mexican and Peet's Coffee. There is non-stop gaming, nightly live entertainment, an indoor and outdoor pool, family fun center and clean and comfortable rooms are everything visitors need for a fun and relaxing stay. ... more   less 

Additional Information about BEST WESTERN Plus Boomtown Casino Hotel

Address: 2100 Garson Road, Reno, NV 89439 (Formerly Boomtown Hotel & Casino)
Region: United States > Nevada > Reno
Price Range: $85 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Plus Boomtown Casino Hotel 2.5*
Number of rooms: 316
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Hotels.com, Travelocity and Best Western so you can book your BEST WESTERN Plus Boomtown Casino Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Boomtown Hotel And Casino
Boomtown Nevada
Boomtown Nv
Boomtown Hotel Reno
Boomtown Hotel Casino
Hotel Style:
#3 Best Value Hotel in Reno
#7 Casino Hotel in Reno
#15 Business Hotel in Reno
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Plus Boomtown Casino Hotel staff and other travellers.
8 questions
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Sparks, Nevada
4 months ago
Apache Junction, Arizona
over a year ago
Palm Beach Shores, Florida, United States
6 months ago

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Questions? Get answers from BEST WESTERN Plus Boomtown Casino Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The north tower is away from the freeway.”
 of 5 bubbles Q9127LLmiker, 9 Jan 2017 | Read review
“The north tower seems to be newer, but the south tower is around the indoor pool.”
 of 5 bubbles sandsunsurf72, 5 Dec 2016 | Read review
“Avoid this hotel at all costs”
 of 5 bubbles sfprankster, 16 Sep 2016 | Read review
“Great price”
 of 5 bubbles jennifero347, 24 Aug 2016 | Read review
“No "good" rooms. Try to check in way before check-in time, so if you don't like the room, you can try for another. Good Luck!”
 of 5 bubbles Cellipooh, 3 Aug 2016 | Read review
5 of 5