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BEST WESTERN Plus Boomtown Casino Hotel

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3,180 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Plus Boomtown Casino Hotel
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Showing 3,176: English reviews
Santa Cruz, California
Reviewed 16 September 2016

This hotel has the rudest, most unprofessional customer service I have experienced. They overcharge extra days and hang up the phone when confronted with this information. I would recommend to avoid staying at this hotel. CHECK YOUR CREDIT CARD STATEMENT afterwards, if you do choose to stay at this hotel. The food was awful(Fri-Sun lobster buffet). Everything was overcooked and...

4Thank sfprankster
Reviewed 15 September 2016 via mobile

The room was small but nice. The room was quite and not much outside light came in.. was darker then most motel rooms .. which we need to sleep. The bed was very comfortable.. a seta presidential. I looked since we need a new bed and it was that comfortable. We had the best nights sleep. The only window went...

2Thank Tammie S
Sacramento, United States
Reviewed 14 September 2016

A good place to stay for a good price. A room with a king sized bed cost about $60.00 per night. Which I would consider a very reasonable rate. The room was very clean and everything was is very good working order. Also, the staff was very friendly and helpful. The location, right off of highway 80 is great. Many...

1Thank Walrus W
Tucson, AZ
Reviewed 13 September 2016

When we arrived, check-in was slow and interrupted by a guest who had another guest walk into her room as they apparently double-booked it.Parking lot near hotel entrance was full so we had to use another lot further away. Room was very far from the elevator. They desperately need another elevator. Room was okay although we were surrounded by smokers...

Thank SWTravels
Lidia H, Guest Relations Manager at BEST WESTERN Plus Boomtown Casino Hotel, responded to this review

Dear Guest, Thank you so much for taking time to write a feedback about your recent stay! Your opinion is highly valuable to us! I am very sorry to hear your expectations were not exceeded during your stay. Our team works extremely hard to provide our guests with exceptional experience and I apologize we were unable to do so. We...

Manteca, United States
Reviewed 9 September 2016

Stayed at Boomtown Hotel Casino for years and Best Western taking over the Hotel is great. The bathroom amenities were quite improved and the beds were quite comfortable. Everyone enjoyed themselves and we'll be back soon.

1Thank Marina P
Fort Lauderdale, Florida
Reviewed 9 September 2016

I stayed at the Boomtown hotel with my mother, disabled aunt and uncle for 1 night. We got in very late and it was a spur of the moment thing as we had issues at the camp ground next door, which we were planning to stay at. The room was $200 a night and I felt extremely over priced for...

Lidia H, Guest Relations Manager at BEST WESTERN Plus Boomtown Casino Hotel, responded to this review

Dear Guest, Thank you for taking time to share your feedback with us. Your opinion is highly valuable to us and is very much appreciated. I am sorry to hear your expectations were not exceeded during your stay. Our guests safety is one of our main priorities and our hotel team works hard to provide all guests with luggage delivery...

Fort Bragg, United States
Reviewed 8 September 2016

After checking in at nearly midnight to a over talkative clerk to have him put us in a room 2 miles away from the parking lot only to get a room to have our keys not work because it was ALREADY OCCUPIED! After getting another room in south tower 40 we get in to a broken refrigerator and some one...

2Thank Wendy C
Lidia H, Front Office Manager at BEST WESTERN Plus Boomtown Casino Hotel, responded to this review

Dear guest, Thank you for taking time to write a review about your stay. Your opinion is highly valuable to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am very sorry to hear about the registration experience and the inconvenience it...

Reviewed 8 September 2016

This isn't the first time,really enjoyed all the new features, games didn't get to try the new steakhouse closed on mon-tues maybe next time. Excited to see my photo up on the wall next time im up there which im sure will be in the next couple of months. Thanks BOOMTOWN 5 STARS

Thank doloresl759
Elk Grove, United States
Reviewed 6 September 2016

The staff at the front counter were not welcoming - no smiles, nothing. The lady that helped us was borderline rude. The room was in poor shape, we booked a suite, and for the price I expected more. Housekeeping was poor - we had several housekeeping issues. Best Western has just taken over, so hopefully we will see improvements. The...

1Thank Monica G
Reviewed 5 September 2016

Although small this casino is packed with a great stay. Multiple places to eat, and good variety of games to play. Great kids arcade too. Only drawn back was there weren't enough table games. No let it ride game (which I prefer to play). Only one 3 card poker table (that was too packed to play).

Thank ShaunK1969

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  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
The newly renovated 316 guest rooms at the Best Western Plus(R) Boomtown Casino Hotel have plenty of space for rest and relaxation, featuring mountain and valley views. The rooms offer Serta(R) pillowtop beds, flat screen televisions, Wi-Fi access, a fridge, coffee makers and a microwave along with spacious bathrooms. All the casino action, entertainment and restaurants are just steps away. Great restaurants on-site include the new Steakhouse, Mel's Diner, The Famous Lobster Buffet, Market Fresh Deli, Baja Mexican and Peet's Coffee. There is non-stop gaming, nightly live entertainment, an indoor and outdoor pool, family fun center and clean and comfortable rooms are everything visitors need for a fun and relaxing stay. ... more   less 

Additional Information about BEST WESTERN Plus Boomtown Casino Hotel

Address: 2100 Garson Road, Reno, NV 89439 (Formerly Boomtown Hotel & Casino)
Region: United States > Nevada > Reno
Price Range: $85 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Plus Boomtown Casino Hotel 2.5*
Number of rooms: 316
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Also Known As:
Boomtown Hotel And Casino
Boomtown Nevada
Boomtown Nv
Boomtown Hotel Reno
Boomtown Hotel Casino
Hotel Style:
#4 Best Value Hotel in Reno
#7 Casino Hotel in Reno
#15 Business Hotel in Reno
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Plus Boomtown Casino Hotel staff and other travellers.
7 questions
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Apache Junction, Arizona
over a year ago
Sparks, Nevada
1 month ago
Palm Beach Shores, Florida, United States
3 months ago
Gridley, California
3 months ago

See all questions (7)

Questions? Get answers from BEST WESTERN Plus Boomtown Casino Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid this hotel at all costs”
 of 5 bubbles sfprankster, 16 Sep 2016 | Read review
“Great price”
 of 5 bubbles jennifero347, 24 Aug 2016 | Read review
“No "good" rooms. Try to check in way before check-in time, so if you don't like the room, you can try for another. Good Luck!”
 of 5 bubbles Cellipooh, 3 Aug 2016 | Read review
“Best room for your money like staying in 5 Star hotel”
 of 5 bubbles ciriacop78, 27 Jul 2016 | Read review
“lower numbers are closer to the elevator/casino/food south rooms are just fine even if slightly smaller than the north wing”
 of 5 bubbles robertdT7335RA, 27 Jul 2016 | Read review
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