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BEST WESTERN Plus Boomtown Casino Hotel

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3,181 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Plus Boomtown Casino Hotel
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Showing 3,177: English reviews
Sacramento, California
Reviewed 15 June 2016

The casino and game center are still good from over the years but the service is horrible. Our room was not ready even though we checked in at 11 pm and called ahead. The dealers are grumpy and you might get a nice waitress.

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Helpful?
Thank jodyk777
Lidia H, Guest Relations Manager at BEST WESTERN Plus Boomtown Casino Hotel, responded to this review

Dear Guest, Thank you so much for taking time to write a review. Your opinion is very valuable to us! Our team is committed to providing exceptional service to our guests and I am very sorry to hear we failed to do so. I apologize about the inconvenience the late check in have caused you. Your business is very important...

Springville
Reviewed 15 June 2016

I would highly recommend staying at Boomtown. The casino and hotel and very clean. The staff was very friendly and accommodating. There were three of us in the room and we only had two towels. That was a downfall...overall, we will be staying again.

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Helpful?
Thank paulalL3699QN
Lidia H, Guest Relations Manager at BEST WESTERN Plus Boomtown Casino Hotel, responded to this review

Dear Guest, Thank you so much for taking time to leave an outstanding feedback! Your opinion is highly valuable to us and I am glad to hear you have enjoyed your time with us! Thank you again and we are looking forward to your next visit! Best regards,

Fairfield
Reviewed 14 June 2016

Front desk service is okay. Not very personable. Casino personnel kept shuffling my husband back and forth for the rewards card. No one wanted to assist him in obtaining one until he met with a manager, and the manager had to force the cashier to assist my husband and another customer. Had to contact housekeeping three times for more towels....

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Helpful?
1Thank Cheryl B
Lidia H, Guest Relations Manager at BEST WESTERN Plus Boomtown Casino Hotel, responded to this review

Dear Guest, Thank you for taking time to write a review. Your opinion is very valuable to us and our number one goal is to provide our guests with exceptional service. I am very sorry about the delay with Housekeeping service that you have experienced and any inconvenience that might've caused. Our team works hard to respond to all guest...

Laguna Niguel
Reviewed 14 June 2016

The location was very convenient and I appreciated how easy it was to come in and park by the hotel. The service and the cleanliness of the rooms was also very good. We enjoyed having Peet's coffee in the hotel each day we were there.

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Helpful?
Thank 486debras
Lidia H, Guest Relations Manager at BEST WESTERN Plus Boomtown Casino Hotel, responded to this review

Dear Guest, Thank you so much for the positive feedback! We value your opinion and are looking forward to your next visit! Best regards,

Canby
Reviewed 14 June 2016

Our waitress at Mel's was great. The faucet in our bathtub/shower dripped or ran constantly no matter how we tried turning it off. The person who checked us in on June 8 must be new because he didn't seem to know totally how to do it.

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Helpful?
Thank Q1913CSdavidb
Danville
Reviewed 14 June 2016

This is one of my favorite places to stay/gamble. The casino is a blast - friendly and a lot of perks. The hotel room was fantastic (clean and spacious). I can't wait to come back again. Thank you Boomtown!

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Helpful?
Thank Batboy1957
AMERICAN CYN, USA
Reviewed 14 June 2016

As we have been visiting Boomtown for many years, we have watched and enjoyed the many changes that have been done to the casino and hotel. we love staying there because of the friendly hotel staff and casino employees. the new changes that are being done are also most welcome.The steakhouse remodel is very good with the new menu.

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Helpful?
Thank JAMES C
Lidia H, Guest Relations Manager at BEST WESTERN Plus Boomtown Casino Hotel, responded to this review

Dear Guest, Thank you so much for the outstanding review! We are very happy to hear you have enjoyed your stay and appreciate your kind comments about the property! Thank you again and we are looking forward to your next visit! Best regards,

Los Banos
Reviewed 14 June 2016

Easy access from the Freeway. Check in was easy nice staff and helpful. The room was great had a nice view, very clean and quite. Nice flat screen TV. In the Casino the Cocktail gals were really slow and one never came back besides that we are looking forward to going back.

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Helpful?
Thank 593lydiaw
Richmond
Reviewed 12 June 2016

I enjoyed the stay at Boomtown The location is convenient. I appreciate the service and the cleanliness of the rooms. The food choices worked in my budget. The casino was fun and offered lots of choices

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Helpful?
Thank Mario R
Sacramento, United States
Reviewed 12 June 2016

I received a coupon for a discount stay. We stayed for two nights. I like that it was away from the busy downtown of Reno, but still not that far from everything we did in and around Reno.The room was great, big along with the bathroom. My only problem was that the maid did not clean the coffee pot out...

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Helpful?
Thank Luisa L

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
The newly renovated 316 guest rooms at the Best Western Plus(R) Boomtown Casino Hotel have plenty of space for rest and relaxation, featuring mountain and valley views. The rooms offer Serta(R) pillowtop beds, flat screen televisions, Wi-Fi access, a fridge, coffee makers and a microwave along with spacious bathrooms. All the casino action, entertainment and restaurants are just steps away. Great restaurants on-site include the new Steakhouse, Mel's Diner, The Famous Lobster Buffet, Market Fresh Deli, Baja Mexican and Peet's Coffee. There is non-stop gaming, nightly live entertainment, an indoor and outdoor pool, family fun center and clean and comfortable rooms are everything visitors need for a fun and relaxing stay. ... more   less 

Additional Information about BEST WESTERN Plus Boomtown Casino Hotel

Address: 2100 Garson Rd, Reno, NV 89439-8007 (Formerly Boomtown Hotel & Casino)
Region: United States > Nevada > Reno
Price Range: $84 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Plus Boomtown Casino Hotel 2.5*
Number of rooms: 316
Reservation Options:
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Also Known As:
Boomtown Hotel And Casino
Boomtown Nevada
Boomtown Nv
Boomtown Hotel Reno
Boomtown Hotel Casino
Hotel Style:
#4 Best Value Hotel in Reno
#7 Casino Hotel in Reno
#15 Business Hotel in Reno
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Plus Boomtown Casino Hotel staff and other travellers.
7 questions
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Apache Junction, Arizona
over a year ago
Sparks, Nevada
1 month ago
Palm Beach Shores, Florida, United States
3 months ago
Gridley, California
3 months ago

See all questions (7)

Questions? Get answers from BEST WESTERN Plus Boomtown Casino Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The north tower seems to be newer, but the south tower is around the indoor pool.”
 of 5 bubbles sandsunsurf72, 5 Dec 2016 | Read review
“Avoid this hotel at all costs”
 of 5 bubbles sfprankster, 16 Sep 2016 | Read review
“Great price”
 of 5 bubbles jennifero347, 24 Aug 2016 | Read review
“No "good" rooms. Try to check in way before check-in time, so if you don't like the room, you can try for another. Good Luck!”
 of 5 bubbles Cellipooh, 3 Aug 2016 | Read review
“Best room for your money like staying in 5 Star hotel”
 of 5 bubbles ciriacop78, 27 Jul 2016 | Read review
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