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BEST WESTERN Plus Boomtown Casino Hotel

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BEST WESTERN Plus Boomtown Casino Hotel
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3,227 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Plus Boomtown Casino Hotel
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Showing 3,222: English reviews
Millbrae, United States
Reviewed 20 August 2016

Great hotel with good amenities including mini microwave and refrigerator. Clean room with free internet service. We appreciated the referral to the pool and the spa at the adjacent KOA Campground, great pool and spa! Mel's Dinner has awesome food and it's open 24 hours!

Review collected in partnership with Best Western
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Helpful?
Thank William V
Sacramento, California
Reviewed 11 August 2016

Attended the 1st annual Blues Festival held at Boomtown. The lineup and sound was pretty good but the layout could have been better. Took the RV and stayed at the adjacent KOA. The casino provided a shuttle and they were pretty quick. Although the reviews were average, we had to try the all you can eat lobster buffet. Will not...

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Helpful?
1Thank Bob M
Lidia H, Front Office Manager at BEST WESTERN Plus Boomtown Casino Hotel, responded to this review

Dear Guest, Thank you so much for your review! Your feedback is very valuable to us. I am glad to hear you have enjoyed the Blue Festival and transportation provided. I apologize about your experience at the Lobster buffet. I will make sure to address your comments and concerns to our Food & Beverage Team. Thank you for giving us...

San Mateo, California
Reviewed 4 August 2016

I had to change rooms 3 times which took 4 hours. Rooms were adequate for the price, but sorely out of date. Rooms were not too clean, bathtub faucet could hardly be turned and cracked tiles abounded. The lighting was minimal. The 2nd room had a horrible odor which was unacceptable. Their special Thursday B-B-Q buffet was fine for the...

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1Thank Cellipooh
Lidia H, Front Office Manager at BEST WESTERN Plus Boomtown Casino Hotel, responded to this review

Dear guest, Thank you for taking time to write a review about your recent experience. Your opinion is very valuable to us! I am sorry about the inconvenience with switching rooms and about the room cleanliness. I have made our Housekeeping team aware of your concerns and will make sure action is taken immediately. Our team is committed to providing...

Reviewed 1 August 2016 via mobile

Stayed Friday and Saturday...arriving Friday evening the room air conditioner was broken and the girl at the desk said there was no other rooms available which was bull because people were calling from out of town and the girl was booking rooms.she told us to check with the manager Saturday morning to see if we could get another room.We had...

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1Thank Spanaird3333
Boise, Idaho
Reviewed 1 August 2016

After you get through the smokey casino and to your room- worth every penny. Very clean room, this is now a Best Western run place. Seems like rooms have been redone. Its outside of downtown but will for sure stay here again.

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3Thank BoiseID999
Reno, Nevada
Reviewed 30 July 2016 via mobile

Had lots of games to pick from and was comfortable not overcrowded or smokey. Parking is fairly easy and you can get close to the door. They offer both a restaurant and a hotel for longer stays. Overall felt the drink service was quick and about the fight frequency. Will go back

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1Thank advcards
Fresno
Reviewed 28 July 2016

The room I had was amazing and it was like staying in a 5 Star hotel, bed was truly soft fell right to sleep. AC working in hot weather outside. Flat screen TV, beautiful shower with sliding glass doors and amazing shower head like a spa. Did not want to check out felt like paradise.

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Thank ciriacop78
California
Reviewed 28 July 2016 via mobile

Had a supposedly newly remodeled room. The door jam didn't close all the way so people could look in from the hallway and there was a hole in the bathroom ceiling. Mel's was closed for cleaning so no food at night accept limited menu of the only hot choice was chili and it was cold and gross we had to...

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Helpful?
Thank Sazy_Girl
Lidia H, Guest Relations Manager at BEST WESTERN Plus Boomtown Casino Hotel, responded to this review

Dear Guest, Thank you for taking time to write a review! Your feedback is very valuable to us! I am sorry to hear about the hole in bathroom ceiling and the security issue with the guest room door. South Tower rooms have been completely remodeled in 2016 and I will personally ensure the problems you have experience in the room...

Sacramento
Reviewed 28 July 2016

So this place has changed ownership? fairly recently or if not they seem to be making a lot of changes, new systems, updating and upgrading a lot of the facilities. Did a last minute Friday call to see if I could get a room and they took care of us for Friday night but were fully booked for Saturday despite...

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Helpful?
Thank robertdT7335RA
Lidia H, Guest Relations Manager at BEST WESTERN Plus Boomtown Casino Hotel, responded to this review

Dear Guest, Thank you so much for an outstanding review! Your positive and kind comments are highly appreciated. Our number one goal is to provide our guests with an exceptional experience and I am glad to hear you and your family have enjoyed your stay. On behalf of our entire team I wanted to thank you for giving us an...

petaluma
Reviewed 26 July 2016

I recently called boomtown, in reno to check on a offer they had sent me to stay on a comp for 3 days in august, I had a heck of a time,getting thru because of the sunday afternoon I called 7-18-2016, and the fact that people are booking every available place to stay for the hot august nights event aug1st...

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Helpful?
Thank normb731

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
The newly renovated 316 guest rooms at the Best Western Plus(R) Boomtown Casino Hotel have plenty of space for rest and relaxation, featuring mountain and valley views. The rooms offer Serta(R) pillowtop beds, flat screen televisions, Wi-Fi access, a fridge, coffee makers and a microwave along with spacious bathrooms. All the casino action, entertainment and restaurants are just steps away. Great restaurants on-site include the new Steakhouse, Mel's Diner, The Famous Lobster Buffet, Market Fresh Deli, Baja Mexican and Peet's Coffee. There is non-stop gaming, nightly live entertainment, an indoor and outdoor pool, family fun center and clean and comfortable rooms are everything visitors need for a fun and relaxing stay. ... more   less 

Additional Information about BEST WESTERN Plus Boomtown Casino Hotel

Address: 2100 Garson Rd, Reno, NV 89439-8007 (Formerly Boomtown Hotel & Casino)
Region: United States > Nevada > Reno
Price Range: $87 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Plus Boomtown Casino Hotel 2.5*
Number of rooms: 316
Reservation Options:
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Also Known As:
Boomtown Hotel And Casino
Boomtown Nevada
Boomtown Nv
Boomtown Hotel Reno
Boomtown Hotel Casino
Hotel Style:
#5 Best Value Hotel in Reno
#7 Casino Hotel in Reno
#15 Business Hotel in Reno
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Plus Boomtown Casino Hotel staff and other travellers.
9 questions
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Sparks, Nevada
5 months ago
Apache Junction, Arizona
over a year ago
Chandler, AZ
6 days ago

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Questions? Get answers from BEST WESTERN Plus Boomtown Casino Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose North Tower”
 of 5 bubbles amberrose42, 26 Mar 2017 | Read review
“Stay somewhere else.”
 of 5 bubbles RhondaJ983, 13 Mar 2017 | Read review
“Ask for a room in the South Tower if you want a mountain view.”
  • King Room in South Tower
  • King room in South Tower
  • King room in South Tower
 of 5 bubbles Anna_E_Hiller, 8 Mar 2017 | Read review
“The north tower is away from the freeway.”
 of 5 bubbles Q9127LLmiker, 9 Jan 2017 | Read review
“The north tower seems to be newer, but the south tower is around the indoor pool.”
 of 5 bubbles sandsunsurf72, 5 Dec 2016 | Read review
5 of 5