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Traveller (52)
Room & Suite (184)
Pool & Beach (28)
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Overview
  • Excellent45%
  • Very good30%
  • Average13%
  • Poor8%
  • Terrible4%
Travellers talk about
“black beans”(49 reviews)
“the kitchen”(28 reviews)
“murphy bed”(19 reviews)
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Suites
Fitness centre
3 Star Hotel
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Rooms
4 Jun5 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (275)
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Traveller rating
120
82
36
23
13
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Time of year
LanguageEnglish
120
82
36
23
13
Show reviews that mention
All reviewsblack beansthe kitchenmurphy bedhot tubtown squareliving roomthe indoor outdoor poolathletic clubfront desk stafffreedom passwatch tvshort walkgreat place for familyfull bathdining tablemountain bikeshiking trails
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11 - 15 of 274 reviews
Reviewed 29 March 2018

We have not been to Black Bear Lodge for about 25 years. It was a trip down memory lane for our family. The Lodge and accommodation is average but a good deal for what we paid. We were there March 12 - 15th, 2018. The...More

Thank Lorna S
Reviewed 23 March 2018 via mobile

I got a room with 4 beds and checked in around midnight. The person at the front desk was very nice and helpful and the lobby was very cute. The room was not super clean, but a lot of space for the cheap price!!More

Thank Magazina
Response from Stacey M, General Manager at Black Bear LodgeResponded 24 March 2018

Thank you for recognizing our friendly, helpful staff! The lobby is cute with all our bears, snowman and stone fireplace, so glad you enjoyed its comfort. Disappointed that the room was not to your cleanliness standard, the housekeeping staff has been notified for future strengths...More

Reviewed 3 March 2018

BBL refused to refund us ANY of our payment for a DELUXE Condo when we could not get there because of Bomb Cyclone that left 1,000,000 without power! Black Bear Lodge, have you ever heard of force majeure? Look into it. Miserable.More

Thank Elizabeth S
Management response:Responded 5 March 2018

Black Bear Lodge works with all guests for all reasons; Deaths in family, injuries on the mountain; sickness/ flu and weather. The choice is the customers to keep the current reservation or select a future date of choice to visit the Waterville Valley area. Black...More

A TripAdvisor Member
5
Reviewed 21 February 2018 via mobile

This was the only room available for a rather last minute family trip. The area is lovely - nice cross country ski, and down hill area. The hotel was OK. Our room was not ready at 4p checkin and the pool was closed for repair,...More

Thank A TripAdvisor Member
Management response:Responded 22 February 2018

The area is beautiful, taking full advantage of our back yard activities is how we hope everyone enjoys the mountain fresh air. The President's Day Holiday weekend/ Vacation week did make for a tight check in for all the units at 4pm, housekeeping worked hard...More

Reviewed 19 February 2018 via mobile

Good setup for families! Well equipped kitchen. Family suite enough for family of 6 - Murphy bed - twin with trundle - double. Plenty of closet space. Only wish would be a second bathroom! Pool wasn’t functioning but were able to get passes to athletic...More

Thank Nayomi E
Management response:Responded 20 February 2018

Love that you were comfortable in our Family suites! They are spacious and flexible on the sleeping arrangements. Glad that you took advantage of the Freedom Pass and visited the WV Athletic Club, a great facility. Hope there was success at the Hockey Tournament!

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Meeting Rooms
Business Centre with Internet Access
Self-Serve Laundry
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Indoor pool
Heated pool
Outdoor pool
Details
Price range
US$148 - US$286 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$148 - US$286 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (52)
Room & Suite (184)
Pool & Beach (28)
Dining (1)
Amenities (30)
Family and Play Areas (2)
Questions & Answers
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Lorna S
12 March 2018|
Answer
Response from Nayomi E | Reviewed this property |
I don’t know if it’s working now -the outdoor pool and hot tub looked closed on Presidents’ Day weekend. Not sure it’s it all winter. The indoor pool was closed for repairs. Again, they did give us passes to the club in... More
0
Votes
diolis22
23 January 2017|
AnswerShow all 7 answers
Response from sherrylyn5 | Reviewed this property |
There are three floors, and yes there are elevators. Room 314 is beautiful, king bed, twin bed with trundle and comfortable sleeper sofa. Oh and 2 big TV'S in the room.
0
Votes
Room Tips
"ask for a more updated room, there are big differences."
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"More xtra blankets n pillows, a small portable fan would be nice, maybe discount coupon for dinner ? Coyote..."
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"Bring cereal and milk, or other breakfast foods. There is no place to grab a bite to eat on property."
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"Ask for a room on the back for a view, near an elevator for convenience and if amenities are fixed ex..."
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